The first time I came, staff were attentive. The second time I came to say yes to the dress, the…read morestaff were just sitting around, didn't attend to me when I've made a booking. After waiting for 5 minutes, someone finally came to talk to me. On top the dress I wanted wasn't there for me to try on again. I ended up getting the dress because I loved it from my first try. They told me the dress would take 6 months to arrive. I bought mine 8-9 months early. It didn't arrive until the 8th month with delays. The dress arrived but takes 10 days for it to arrive in store... Then when I tried to book for my alterations, I had to wait 2 weeks. They measured me but I still had to do alterations and fittings again.... I ended up getting the dress 2 weeks before the wedding. I gave myself 2 months of buffer time to get things sorted. Also knowing, I don't gain or lose weight easily. Besides that fact, they've pushed me down the bridal list and pushed other brides who bought their dress later, up the waiting list. I find this so unprofessional and would've just taken my time to find a dress if I knew they'd just delay my dress. To top it off, my dress got stuck in the zipper, they blamed me for it when they were the ones who put the dress into the dresser, they unzip it ready for me and then they wait to dress me. I have a slight rip in my dress but they said it's ok, since it's the under layers, you won't see it anyways. I wouldn't recommend brides in love based on my experience. I loved it at first but every experience after that wasn't great at all!!!

worst service ever! no acknowledgement when we walked through the door. had to wait for staff to…read morefinish chatting before they would serve us and i had to go up to them. did not listen at all to the style of dresses i wanted just wanted to to show me most expensive dresses. so pushy and condescending. tried to pressure me to put a deposit down on a dress i didn't even like. it was the worst wedding dress shop experience i had and they ruined what should have been a happy and exciting day into me in tears afterwards. just awful people! so sorry i even bothered to go there.