We began looking for a prewedding dress for our NZ photo/video shoot on Saturday. 2birds was our second stop and we didn't have to go any further. Julie found the perfect comfortable not too long dress and they began working on the adjustments to her fitting immediately. On Monday, just 2 days later, we picked up the dress and ready the fly out the next day to Queenstown NZ. Gladys is wonderful along with all of her sales staff on the floor. We just encountered a rude lady upstairs in the fitting area as we were picking up the dress who refused to tell us her name after I called her out on bad customer service. We had the expectation of trying on the dress one last inspection before signing anything or walking out. We had to repeat ourselves 3x that "yes we would like to try on the dress one final time...." This lady kept saying she wasn't the one who adjusted the dress. We didn't care about if she adjusted the dress or not. She's full of insecurities and her attitude started to escalate therefore I stopped it right there by asking her "when you applied for your job there should've been a level of good quality customer service, am I correct?" That is when she realized and she began to correct herself by calming down her selfish unprofessional attitude. She then gotten paranoid and called a sales lady to run up as if we had an issue with the dress. I clearly explained nothing is wrong w the dress. It was the lady who tried to rush us for signing the pickup form before final inspection is who we had a problem with. At the end of the day we give 2birds 5 stars for working so fast, efficiently, and professionally on the sales floor. read more

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If only we could put 0 stars! Not only was covid stressful enough and having a venue cancel for our wedding day - we ended up with a disaster of a time when it came to purchasing my bridal gown and bridesmaid dresses. I purchased a bridal gown, 2 bridesmaid dresses and a junior bridesmaid dress from Two Birds Bridal in Wetherill Park on 9th February 2020. They seemed great to begin with, I thought I was going to receive my made to measure dresses and them end up my dream dresses but boy was I wrong. 3 weeks out from my wedding day I was at other bridal shops trying to find dresses for my big day all because Two Birds Bridal didn't produce the products I asked for and paid for. The quality was dreadful, the dresses weren't fitting correctly for made to measure dresses, they didn't even arrive with enough time to have them 'fixed' and appropriate enough to wear. There are so many brides out there who have experienced similar situations with this company. It seems they happily take soon to be brides money, but in return deliver horrible products and cause so much additional stress by waiting months before getting the dresses distributed from their 'designers' in China. I have since been to NCAT and managed to win the court case where Two Birds Bridal was ordered to pay me $7890, however they decided to put a dispute in. This dispute never went ahead as the company withdrew their application. I attempted to garnish their bank account - with no success and then paid for sheriffs to retrieve the money twice. But the owners changed their business name numerous times and are now claiming they know nothing about the debt being owed to me. Also take notice of the managers names listed with ASIC for Two Birds Bridal, you will find they post 5 star reviews here using their names stating how amazing their own business is and making out as though they purchase products regularly from the company they own. I am trying to get the word out there for future brides to be extremely careful and to read reviews both good and bad before putting any money down for bridal gowns and bridesmaid dresses, especially at this particular bridal shop. Two Birds Bridal was ordered by NCAT to pay me and they are refusing to pay up! Nearly 2 years later and I am still fighting to get my money back. I will continue to fight until I receive what I am entitled to as per the NCAT court order of $7890. read more

Best for last. Had gone to two other shops throughout my wedding dress journey. Rosanna at Two Birds was so helpful, patient and fun! We didn't feel pressured and enjoyed dancing, trying on different head pieces/veils before we all knew we found THE dress :) Thank you Rosanna and Two Birds for your great service and time shopping for the perfect dress read more