HOW NOT TO TREAT CUSTOMERS. I've been a longstanding and loyal customer of Harrolds Sydney and Melbourne for many years and have bought many pieces from them. Recently I was in there and tried on a fab Orlebar Brown T-shirt that was a perfect staple so I said I'd take 3 of them. It was on sale at 30% off, bringing the price down to what I normally pay for my James Perse T-shirts so it was a no brainer. No problems they said, the other 2 are in Melbourne so we'll have them sent up. ELEVEN days later I got a call saying my T shirt (singular) had arrived so I said that I was expecting 2 of them. The not-so-switched-on salesgirl said she'd look into it and get back to me but she never did. So I went in today to pick them/it up and was told that there were in fact 2 identical T-shirts but they were from different seasons so I could have the older one at 30% off but the newer one would be full price. I asked another not-so-switched on salesgirl if she could check with the manager if I could get them both for the price I paid for the first one so off she went to ask. When she came back a fair while later she said that the T-shirt should never have been marked down in the first place and that I'd have to pay full price for both of them. In light of all the stuffing around, delays and the fact that I've bought a fair bit from them, I felt that this was pretty shabby service so I told them they could keep both of them. I will not be back. Anytime management wonder why business is so bad, and where all their customers went (online) just take a look at the 2nd rate service, inflated prices and ever diminishing product offering for your answer. Oh, and by the way if you now want to pay with Amex, that'll be an additional 3% surcharge. Does ANY online store do that? I think not. read more