Went to their website, got a quote to sell my car.
Made an appointment to bring my car in.
Received 9 texts, emails, or phone calls confirming my appointment.
The day of my appointment, I called to see if they could schedule me earlier. They said unfortunately that they were totally booked, and they do not take "walk-ins".
No problem-I arrive 5 minutes before my appointment time. The agent on duty was involved with another client. After 15 minutes (10 minutes after my scheduled appointment) I informed the agent that I had a 2:00pm appointment. He responded that he would be with me in "just a minute". After waiting another 10 minutes, I again approached the agent, he informed me that the client he was working with "walked in" before I arrived, and he had to finish up with him first, and informed me he was preparing to take the walk-in client's vehicle for a test drive. I again informed him that I had made an appointment for 2:00pm. The agent responded that he was just trying to be "fair" and he would be with me in about 20 more minutes after he finishes taking a test drive on the walk- in client's vehicle.
I again informed him that I had a confirmed 2:00pm appointment that asking me to wait over 40 minutes after my 2:00pm appointment for a walk-in client was not being fair.
I waited another 5 minutes and decided to leave. I took my car to another company.
WE BUY ANY CAR- SUCKS. Do not use them. They have no regard for customer service. read more