This is the worst dealership ever. They stole my $1000. Forged documents. And illegally stole the…read morevehicle from my home. Stay away from these scammers

Drive in from Charlotte for a New Palisade, James and his team were amazing from start to finish…read more Best buying experience we've ever had.

Alex was very nice and helpful and gave me a great deal on a very nice car. Well worth the trip to…read moreMonroe.

There's so many dealerships in the area it was hard to choose which one to go to. But these guys…read morestood out by far. Their exceptional communication & commitment was really impressive. Their strong ethics made me feel confident with my purchase. I would recommend anyone to check them out. They are also family owned with is a plus.

Scam Alert Don't buy…read morehere! Don't waste your hard-earned money at this dealership. They are scammers. This dealership is nothing but a den of scammers, ready to swindle you out of your hard-earned cash. Their mechanics? Nothing but liars. I reached out to inquire about a 2009 Volkswagen GTI with 85K miles, as advertised on Carfax. They assured me it was ready for a test drive. However, during the drive, the car behaved strangely, and a mysterious light popped up. When I questioned the Sales Manager, he brushed it off, attributing it to my driving on a rough road. Their mechanic magically turned off the light. They assured me the car was in excellent condition and well-maintained, but that was far from the truth. The Carfax history was sketchy, indicating no recent inspection. When questioned, they hastily explained that they had performed all necessary repairs after receiving the car as a trade-in. False assurances were given that any issues could be brought back for fixing--empty promises. After shelling out $8000 and driving home, the check engine light illuminated, and I discovered severe windshield damage undisclosed during the purchase. Upon contacting Juan, the Sales Manager, he requested I return the car the following week. Their mechanic, using ODB2, erased the check engine light, claiming they forgot to reset it after maintenance. Skeptical, I consulted another mechanic who provided a lengthy list of issues: steering wheel column problem, transmission malfunction (no reverse), cooling system problem, and mass airflow problem. Returning with a written diagnostic from an independent mechanic, I requested that they fix the issues. Speaking to Juan in Spanish, the mechanic confirmed the problems because using an ODB2 scanner he saw the same errors. He declared they wouldn't fix anything because they sold the car "as-is." I reminded him of their obligation to disclose all issues, per the law. In response, he exploded in anger, even threatening violence if I didn't leave. I walked away. Before leaving, their mechanic, at Juan's instruction, erased the check engine light once again. Doing extensive research on the car's VIN number revealed that it had failed safety and emission tests before being sold to me. I am now stuck with a car I can't drive because it is not safe to operate. I am also out of over $8000. I strongly advise staying away from this deceitful company. Save yourself the trouble and keep your money safe.

Great used car dealer. Excellent customer service and very good inventory on luxury vehicles.read more

Would not recommend taking your vehicle here for service…read more They flashed my ECM and it blew my valve body out. After that it was in the shop constantly with issues. Sales team seems okay.

Recently purchased my first vehicle from here and the salesman Miguel leon made the experience easy…read moreand hassle free was with me the whole time from the time i came in to i left the dealership made sure i was happy with the vehicle and made sure i was comfortable with all the new technology that are in them....great dealership and a very helpful and professional salesman with be buying my next vehicle from here again.

Two experience perspectives below. Would give 2.5 stars if I could because one was a 5 star and the…read moreother a 1 star. But always recommend you do your research and go with your gut. These are just my experiences. Experience #2 2022 Traded in our larger family car for a smaller, safe suv for my daughter's first car - she has her permit so her practice driving was gonna be in this car. Found a decent looking Ford Escape with low miles. Had a couple of concerns on the test drive that were dismissed in a manner that made sense at the time. Unfortunately they wound up being a little more serious - 3 tires that needed patches and a bad battery that impacted the electrical system. On top of all that, less than 1 month into ownership the transmission (torque converter) started causing a shutter between 35/45mph. I mentioned some of the issues to CAG via text and email - was nice about it at first - but was told that because the car I traded in wound up having transmission issues (which we had discussed prior to the deal) there was no room for good will. Ok. I had the warranty anyway. I had asked for a warranty that would cover everything minus a deductible and purchased it. Low and behold the warranty actually will only cover about half the cost - so $1500+ out of pocket.(Was told I should have read the fine print. Yep. I should have.) Told the dealer this and again was given several reasons why they were not responsible for any of it - with the exception of an offer to possibly reimburse for the battery. So their website says they "stand behind their cars" but in this case they were several hundred miles behind it. Major repairs like this within less than 90 days... shouldn't be the customer's full responsibility. They never offered to have their own mechanic look at it. Never asked any questions or expressed any concern for the issues. Didn't ask if my daughter had gotten stuck on the side of the road or anything. It turned into a back and forth with no resolution not even agreement wherein both sides don't win but also don't lose. I'm out the money for the car, the warranty and the repair. Buyer beware I guess. Experience#1 2019 Cody and Duke took great care of my elderly parents. We were looking for an affordable, but comfortable and reliable vehicle. The CAG team were fair, and certainly went far above and beyond what one would expect from a car buying experience. Respectful, caring and sincere. Thank you!

For the past 6 months, I've been looking to buy a used car. I've been to the main dealers, carmax…read moreand the small local guys. Well, a few months ago, I went to Charlotte Auto Group. I was blown away at the condition of their cars. I looked at a high mileage Volvo and at all the other dealers, the car was not detailed. The seats looked bad, the carpets sort of clean. At this place... wow... the car interiors were amazing. Like brand new. The tires have full tread and to top it off, they give you the CAr Fax, and the independent inspection results so you know what is wrong with the car... if anything. Finally, they show you want they fixed. When we went to buy the car, Duc (the owner) told me he had a few things that still needed to be fixed, put it in writing they're going to fix the headlight and the visor. Amazing. Duc and his wife Michelle are the best. My wife and I will NEVER by a car from anywhere else. You gotta check this place out.

quick fast responsee to my issues reagrading a broken rim that was needing replaced on my chevyy…read moretahoe

I can't comment on service because I never even got there. Made an appointment for 8am to look at…read moremy transmission and dropped my car off. I get text at 3:11pm telling me that the tech was not able to get to my car today and he hopes to get to it tomorrow. Say what? Why did I make an appointment? I was told that the appointment is actually a "drop time". Why would I need a drop time to have my car sit there for two days. I wasted my time dealing with this. Be honest with customers and let them know an appointment at your location is not an actual appointment. An appointment is a drop it off an we'll see if we can get to it. I would not have even booked this if I knew my appointment was not an appointment. Glad my doctor doesn't work like this.

We have been trying to get a few minor issues addressed (window washer reservoir and windshield…read morewiper control arm) with our Cadillac Escalade. We informed them of these issues on our 2nd service visit, they said they needed to order the parts. We brought the car back for the 3rd service and they noted there was a mistake made and needed to order the parts, they would call when they arrive. After about 4 weeks of waiting I called to get an update, they noted someone would call me back. Waited another week, no call back. So I called today, same run around - someone will call you. I called parts, they noted they have the parts on the shelf. Needless to say, I am moving my business Cadillac of South Monroe. I would think twice before taking your vehicle to Hendrick Cadillac Monroe. We switched from Land Rover to Cadillac, thinking Land Rover's service had deteriorated - with that being said, Land Rover's worst day of service is far better than Cadillac's best day.

I made an appointment a few weeks prior to my appointment for just an oil change for my Mother's…read moreCadillac. As per the questions when you book online - I said I would wait for the vehicle. I reiterated the same when asked by the attendant when I checked in for the appointment scheduled for Friday March 6th at 11:00 am. After waiting for 90 minutes as the waiting room cleared - I checked again with the attendant - who went back and checked before he told me it would be ANOTHER HOUR FOR JUST AN OIL CHANGE ! Imagine my surprise - when I asked why I got the atypical - we are short handed. I might add that he could have cared less, shrugged his shoulders and walked away. So I am not sure about you but, I have never seen any dealer take 2 1/2 hours for an oil change.. I was not offered any discount, apology or anything in fact I had to check on the vehicle again at the 2 1/2 hour mark.

They sold my son a vehicle 3 months ago and the motor was bad and now he's stuck with a vehicle he…read morecan't drive until he replaces the motor in it!!! So now on top of paying for a $5000 lemon, he has to put $2500 in it for another motor!! I wouldn't send my worst enemy there to buy a vehicle. If I could give NEGATIVE STARS I would.......

Purchased a vehicle and am above and beyond happy with the vehicle purchased, the service received…read moreand the over all experience as a whole! I ran into a couple times my pay date didn't align with my due date and as long as I stayed in touch and kept my word on secondary arrangement made I had no penalty or problem. Great people doing a great thing for people who need a hand up and not a hand out...highly recommended!

Goose Creek Automotive gets a 5 star rating from me. I have received great service from them over…read more25 years. My daughters and brother used them too. Professional , excellent work and fair pricing has made me a life time customer. I trust their work and recommend them here highly. Councilwoman Surluta Anthony ,

1 Star Absolutely do…read moreNOT take your vehicle to Goose Creek Auto. I took my 1993 classic Mercedes here, and it was one of the biggest mistakes I've ever made. While under their care, my car was completely mishandled and damaged due to their incompetence and negligence. The hood was destroyed, and not only did they fail to fix the original issue I brought it in for, but they caused thousands of dollars in additional damage. After this disaster, I had to call over 15 different mechanics before I could find someone qualified to repair the damage they caused. It ended up costing me $7,000 just to replace the hood--and that still didn't fix the actual problem. Their management and staff are unskilled, unprofessional, and clearly not trained to handle classic or specialty vehicles. I wouldn't trust this shop to even change my oil, let alone touch a vintage car. If you care about your vehicle, your time, or your money--stay far away from Goose Creek Auto. Total waste of time and an expensive lesson learned.