Since the new owners, Not Just Grass, bought the business from Tim Norris and his family and still…read moreuse the Spring Bluff name, the quality of certain services has gone down. My recent experience is an example of this, I have been a long time customer since Mr. Norris owned the business; I was planning on continuing to use the services of the new owners/Not Just Grass as usual for all my landscape needs. Last April 2024, after working out details in March, I had old shrubs removed from the front of our house and new and different types planted. However, the work supervisor (Tyler) did not come with the work crew to lay out the planting plan, he had given them a work diagram, so unfortunately some of the shrubs were planted too deep, spacing was wrong on one side, and no soil amendments added, etc. I had asked for dirt and mulch to be added, but no mulch was added around the new plantings (I had to do a couple of bags myself around each plant later to help keep the soil moist after watering). They also left deep ruts in the yard/grass with equipment while removing the old, large yews.
I contacted Tyler about the ruts and he did have them come back to fix that, however a year later now and the area is still sunken and no grass in spots (I will have to do a proper repair myself again). Tyler did not come back to supervise that original rut repair work.
Flash forward to Spring 2025 in March, I contacted Tyler again because 1 of the shrubs had died last Fall (it was planted too deep) and another also looked dead at the time (before leaves started coming out), I let him know this and asked about replacement plants since they were under the 2 year plant warranty that Mr. Norris always provided and currently, Not Just Grass still honors.
I never got a response, it was basically crickets. I sent text, e-mail, I called and left a message. I called the office and spoke to Kris who relayed my concern/messages on, but still no communication/follow-up from Not Just Grass/Tyler.
Finally, I had run out of patience and had enough of the poor quality of service and called the owner, Greg V. (spoke to Kris again because he was out) and I also sent an email to the plant nursery.
I explained to Kris and in my email(s) the lack of communication on their part and that I just wanted a replacement plant for the dead one (that I expected the same variety, a certain size to match the ones that did survive, and for it to be healthy), and that I would come to the nursery to pick it up myself. I also explained that I would be taking my business elsewhere from now on because of the poor service and quality of work.
The owner did respond once in an email trying to tell me that Tyler had reached out on May 9, 2025 (nope, I never received a text, phone call or email from him and give me a break - May 9th 2025, when I had been trying to communicate with him since March 2025!!). The owner offered to have them come plant the replacement plant or I could pick it up as I had told them that was my plan. I replied that I hadn't heard from Tyler and that I would come pick it up and what I expected the quality to be, etc.
When I went to pick up the plant, I was basically given the cold shoulder by Tyler (landscape supervisor) and Mackenzie (the plant nursery manager), I did see them, but they ignored Kris when she asked Mackenzie if she wanted to talk to me, Kris was told they were busy as they whizzed past us. Tyler indicated to us that the plant was down at the end of the nursery building.
Kris, their Admin. who is basically in the office the majority of the time taking care of phone calls and orders, was actually the person who helped me find the plant (it did have my name on it) and load it into my car for me. The soil in the container was very dry, but that also made it easier to lift, and helped us out. I watered it well when I got home.
So, there's my recent experience with this company (Not Just Grass) still using the Spring Bluff Nursery name, but not providing the quality of service, plant knowledge, and dependability that the former owners provided to their old and new customers. Also, their prices have gone up! It's just sad and no way to treat loyal customers!
I have found another landscape company, thankfully, who have already planted the replacement shrub, added soil amendments, fixed the other planting that was struggling, and nicely mulched the area the way it should have been done last year.
