Our 1994 built two story home has a crack in a first-floor wall going from top of door frame up…read moretoward the ceiling, a second-floor bedroom door sticking and a large crack in the brick on the front of the porch going from a vent to top brick row. Based on our builder's recommendation and BBB review, we selected Bay Crawl Space Foundation Repair. On June 5th, 2026, David Hendrickson came out and inspected the support beams in the crawl space and the crack in the porch brick. At the completion of his inspection, he provided a plan, project cost and photos as follows: structural repair would require 8 Titan Crawl Jacks, porch would require 3 stabilizers based on 24x24x6 footing and Masonry Tuckpointing to cracked mortar joints 20-30 feet. The total cost of project would be $14,060, initial Deposit of $1,000, 80% Progress Payment of $10,400 and Final Balance due upon Job Completion with an estimated start date of 3-8 weeks out. The porch stabilizers were changed to Underpinning by a Change Order Agreement sent by Mr. Hendrickson.
On 7/16/2026, a team of 3 installed the 8 jacks under the house. On 7/17/2026, the team of 3 returned and started digging the holes for the Underpinning of the porch. They found the footer was 36"+ vice 24 inches. Upon the team's contact with their office, I was told there would be an extra $4,000 to complete the underpinning due to the large footer. The masonry work was canceled until the underpinning was complete. From 7/18/2026 to 8/17/2026, we had several rain periods causing the holes to fill with water thus having to be pumped out to allow bottom of holes to dry. On 8/24/2026, I called Bay Crawl Space Foundation Repair and explained the situation with water in the holes. Samantha said she would have a Production Manager call me. Scott, Production Manager, called me and we discussed the problem of the holes flooding with water. Scott came out the next day and while standing at his truck parked in front of our home, told me the porch doesn't need stabilizing because the top row of brick looks like it is raised up, not sunken, which he proved using a long level. Scott removed the vent cover and with his phone's camera, took a picture of what looked like a rusting metal plate behind the brick causing the rise and crack. On 9/3/2026, I spoke with Scott about the $4000 increase for work that wasn't needed. He told me they could refund us $2,688 for the 2 underpinnings that have not been completed and the mason said add $500 to the $2,688 and he will do the brick work. Even though the brick work was included in original estimate, we felt we had to agree, in order to get the porch brick and vent repairs completed.
After a couple weeks of trying to get the mason scheduled, on 9/18/2026, Katie from Bay Crawl Space Foundation Repair, called me and said on the 24th and 25th, the mason would be here which was confirmed by a text message from Julie Suski with One Time Masonry. Due to the Nor'easter, the date was changed to October 6th. On October 6th, Tim, Owner of One Time Masonry and a coworker performed the needed repair to the porch's brick work. Prior to leaving, Tim said he will be returning in future to power wash the area of repair and that it may be this coming Saturday. On October 23rd, Tim and his coworker power washed the repaired brick area. This project is completed.
Pros:
1. Home stabilization was completed as expected.
2. Crew cleaned up after themselves at the end of the each day.
3. Admin staff were helpful and very professional. (Cindy G., Samantha, Allison-accounting and Nichole.
4. A Project Manager, Scott, who knew what he was looking at when observing the porch and the crack.
5. Tim and his coworker, One Time Masonry, did a beautiful job repairing the brick work.
Cons:
1. David Hendrickson's misdiagnoses of the problem causing the crack in the porch brick face cost us an extra $4,500.
2. No Project Manager on site at the beginning of the project until I called and Scott came out.
3. Even though the masonry work was listed in the estimate, we were still charged an extra $500 on top of $2,688 which could have been a partial refund for the extra $4,000.
4. Using a subcontractor for their masonry work seemed to make scheduling difficult.
