Two months ago, I came in with a medium-sized dark spot on the back of my tooth. The tooth was sensitive to hot and cold.
The nurse couldn't manage to take proper bitewing X-rays, so she just did a panoramic scan -- without even giving me a protective lead apron.
The dentist couldn't find the cavity, and I had to literally point it out myself. I'm not the doctor, but it seemed like he didn't understand what was going on at all. I don't remember his name, but he spoke with a Filipino accent.
They scheduled me an appointment two months later. I showed up on time, but had to wait two hours in the lobby and another thirty minutes in the chair. The nurse then suddenly told me I had a "huge cavity," even though at the first visit they said it was very small (and it still was small). She prepared to inject me with four syringes of anesthesia for a tiny spot of decay. I told her I didn't need that. Honestly, I should have left right then.
When the same dentist finally came in, he said the cavity was small and would only take 10 minutes to fix. The "treatment" was awful. The nurse clearly had no idea how to handle instruments: she stabbed my gums with sharp forceps (it was cutting pain), shoved cotton deep into my throat causing a gag reflex, and even burned my tongue with the curing light.
When they finished, I made the mistake of not checking right away. Only once I sat in my car and looked in the mirror did I see that the cavity was STILL THERE. Instead, they drilled the top of my tooth where there was no cavity at all!
When I came back to complain, they tried to blame me, saying I "pointed to the wrong spot" and that I should have had bitewing X-rays (which the nurse had failed to take in the first place). In the end, they did work on the wrong area, left the actual cavity untreated, and sent me home. My tooth is shaved down and continues to decay.
The nurse even lied to my face, claiming the dark spot "might just be pigmentation," while ignoring the fact that the tooth hurts in that exact place.
This place is absolutely disgusting. Do not ever go there. read more