Came in as a walk in and I had to wait about 1.5 hours but of course that was to be expected…read more Haven't gotten blood work in a while so I paid the tests out of pocket. Wendy was amazing. She made me feel so comfortable and relaxed. I barely felt her poke and she drew the blood quickly. Staff is friendly

looked like the front desk went on lunch break and left the desk empty, while customers were lining…read moreup and waiting to ask question. yes I know you can self check in however nobody was working the desk to assist patients who were using their crazy check in machines. the lobby is as big as a walk in closet and the water machine, was empty or not workin. it's not a Sparklets bottle, it's a water machine. They can refill a water cooler, really? Terrible customer service and terrible location for a customer waiting room. Wish Yelp would have a minus scale!!!! Honestly try another location not this one!

Great experience! Check in staff was super friendly, Medical Assistant was kind and professional…read more Dr. Cho was very nice, knowledgeable and I felt like a genuinely cared. Wish he could be my primary care physician! I was out in less than 30 minutes. Facility was super clean!

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

DO NOT GO TO THIS LABCORP LOCATION…read more Today, 09/04, I had an 11:30 AM appointment that I scheduled by phone. I arrived early at approximately 11:15 AM, only to find patients waiting outside and complaining that they had already been waiting for HOURS -- some saying close to 3 hours, even with appointments. I waited until a phlebotomist finally came outside and showed her my confirmation information. She looked for my name on a piece of paper, FOUND MY NAME, and then told me that something with my appointment was "incomplete." This is where customer service should come in. If my name is on your list and I am standing there with confirmation of an appointment, HELP ME. Explain what is incomplete. Tell me what needs to be fixed. Try to find a solution. Don't simply dismiss a patient who showed up on time for an appointment. What upset me even more was the attitude and complete lack of willingness to help. Two employees in particular -- one woman wearing glasses with her hair pulled back, and another woman in black scrubs and glasses -- came across as unprofessional, unpleasant, dismissive, and completely uninterested in helping resolve the situation. People coming to Labcorp aren't necessarily there because they WANT to be there. Some may be sick, elderly, frightened, in pain, fasting for bloodwork, or dealing with serious medical conditions. A little kindness, patience, professionalism, and compassion go a LONG way. I hope Labcorp corporate management reviews who was working at this location today, 09/04, and takes these complaints seriously. Based on what I witnessed, I clearly wasn't the only frustrated patient. Management needs to take a hard look at how this location is being run and consider putting together a team with better attitudes, better organization, and much better customer service. No patient should leave a medical facility feeling like they were an inconvenience simply for asking for help. I will not return to this Labcorp location, and I would not recommend it to others.

If they require a lab slip either have service that works so patients can send it in or require a…read morephysical copy. I took time off work to come in for my appointment to be turned away because they had "no service to open your document". Also there's only 2 seats so a lot of people standing. Just don't come here.

Way better experience! So grateful I got a very kind and gentle phlebotomist. I had to do my labs…read morelaying down. She continued to check on me and keep asking if I was okay as it was a lot of blood and I was fasting for quite awhile. But she was so sweet the entire time. I love the appointment process. You book online and right before your appointment time you click a link once you arrive. Walk right in and have a seat to be called. With my appointment is was about 15-20 min., wait which was completely fine and to be expected. You never know the situation they may be dealing with back there. But I was grateful for my visit and that I got a kind phlebotomy. Also, love the quest app where you can see your lab results.

This location should be avoided at all measures. i waited 2 hours and was never called. when i…read moretried to speak to the staff they lied and said they would send someone to answer my questions. another sad elderly gentlemen said he had been waiting for five hours since they opened. i immediately made an appt at another location in upland in less than 30 minutes.

I interacted with Ron at the BioCorp Clinical Lab at the Rancho Cucamonga location on Haven Ave…read more Ron is an amazing Technician as well as a very nice person. He is professional yet personable and I could tell he loved his job and treated me like he would want to have been treated. He is an asset to the company and I would refer any of my friends to Ron. We had 3 test kits mailed to us for my wife's doctor in Colorado. Ron took one look at the tests and knew exactly what needed to be done making me feel very comfortable. Thank You Ron for the wonderful experience. PS: Out of a scale of 1 - 10, I give Ron an 11.

Quick and easy in and out in a few mins! Kind of hard to get ahold of them on the phone but it is…read moreone lady doing everything every time I go.

Excellent location! I've came from the Palo Alto and Northern California VAs. All have their pros…read moreand cons. This specific clinic in the Loma Linda system is wonderful. Great people and so far has been listening to me and my concerns. I hope they keep it up.

Great staff with in time appointments, a very pleasant security officer greats every person that…read morewalks through the door. Parking is easily available

staff seem friendly. waiting room was kind of small and can get pretty packed pretty quickly but…read morethey seem to move through people pretty quickly so it can be a bit of a wait but I have no complaints. I did have an appointment so it maybe it was quicker for me. overall, a good experience

Horrible experience everyone so rude over packed with walk in's and appointments longest wait time…read more Avoid this place at all cost

I believe I already left a review a while back about how amazing the care is here, but I had to…read morecome back and give a special shout-out to Sydnee, PA and also the front desk and her medical assistant. My 4-year-old came in for something very minor, but the way Sydnee cared for him made such a lasting impression. She didn't just treat the reason we were there--she took the time to genuinely connect with my son, making him feel comfortable, safe, and important. As a parent, that means everything. Healthcare isn't just about treating patients; it's about how you make people feel, especially children. Sydnee's patience, kindness, gentle approach, and warm personality completely changed what could have been a stressful visit into such a positive experience. You can truly tell she loves what she does, and it shows in every interaction. Thank you, Sydnee, for going above and beyond. The compassion and genuine care you showed my son will not be forgotten. Providers like you are exactly why families keep coming back. And thank you for the staff for being so friendly and kind. We are so grateful for you!

Providers are great…read more That said, be very aware that their billing practices can result in your contracted co-pays not being honored. This business will bill as Place of Service(POS) 11 Office/Home visit, rather than Place of Service (POS) 20, Urgent Care Facility. My copay for an urgent care facility is $20, all services covered, deductible waived. My co-pay for an office visit is $40 for a specialist, deductible applied. I was charged the specialist office visit copay as well as deductible for supplies. Upon calling the billing department, I was told that they are contracted to bill as an office/primary care, not as an urgent care. Be aware that this is serious misrepresentation of the business to anyone who is bringing their child here for Urgent Care Services. The marketing says "Little Star Pediatric URGENT CARE''. Every other urgent care facility I have utilized has billed appropriately, save this place. It is unfortunate, because their hours are convenient and the staff is kind.

Went in for a gender reveal ultrasound, but didn't want to know the gender (had a gender reveal…read moreparty scheduled the following weekend and needed the updated ultrasounds for the party). Staff was super friendly and were able to accommodate my request. I got to see my baby without seeing the gender during the scan appt. Super happy with the results and experience!

We just had an appointment here this past Thursday, and unfortunately, we had a very upsetting…read moreexperience afterward. We were the last appointment and the last people to leave that day. While I was saying goodbye to my family, I accidentally left my purse behind. Since the office was already closed, we went to pick it up the next day when they were open. When I got my purse back, I discovered that $100 in cash was missing. I immediately brought this to the company's attention, hoping they would take the situation seriously and investigate what happened. Unfortunately, I was extremely disappointed with how the situation was handled. They were less than helpful and refused to review the security footage, even though my purse and belongings had been left at their facility overnight. I understand that I was responsible for accidentally leaving my purse behind, but once it was left in their care, I expected my belongings to be treated with respect and for the company to take a missing $100 seriously. Instead, I felt dismissed and as though my concern was not important. It's not just about the money.. it's about how the situation was handled and the lack of accountability. I expected much better communication and customer service, especially from a company I trusted enough to receive care from. Very disappointing experience, and I hope they reconsider how they handle situations like this in the future.

Went in with an eye infection and scratchy throat Front…read moreoffice 10 out of 10 Nurse that took information 10 out of 10 Pa Aye 10 out of 10 Was very thoughtful and through She explained condition and what to do if no improvement Was in at 8 Seen by 8:10 Had my prescription sent to pharmacy and was home by 9:45

what a horible experience . The most unhelpful and rude staff . shame on this place !!read more