We had a great experience with Floor Coverings International - Cleveland South. We selected our…read moreflooring in the showroom with sales representative John, who was professional, knowledgeable, and excellent to work with. Communication was clear and consistent throughout the process, including coordination with both me and our Trade Pro insurance intermediary. The entire team was highly professional and very knowledgeable about the products and installation process. Scheduling was convenient and flexible thanks to service manager Nick, which made everything run smoothly. The installation crew was outstanding -- Daniel and Samuel were courteous, efficient, and delivered excellent workmanship. They kept the worksite clean, worked long hours, and made sure the job was completed on time. The finished result looks amazing. We would absolutely recommend this team and would use them again without hesitation.

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.

Fantastic experience. Jerry was our salesman and was awesome. Made us feel very comfortable, wasn't…read morepushy at all. But there when you needed him. Felt like a family member selling to us. My kind of salesman. Very knowledgeable. And the install was great. We've bought from Empire twice and this was a whole new, better experience. So professional. Love our carpet.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

Had a great experience buying my vinyl plank flooring from these guys!very knowledgeable,friendly…read moreand a great price. My order came in fast and was right! A mutual friend recommended them and I'm glad I went with them I've shopped for it at many places and most had big fancy showrooms with overpriced products he beat the best price I found and even ordered a product that was so new I got the first run of it in the area! I installed it and I'm very happy about the results. I liked their price to install it too, however I'm an experienced do it your selfer. I'd recommend them to anyone needing new flooring be it vinyl plank,carpet or whatever. These guys are great!

From the owner: Father/Son owned and operated read more

This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

I left a review on Google as well. They suggested I contact customer service. I have multiple times…read moreand only receive a returned email offering me no resolution to my situation. The sales rep arrive and quoted me a price of $6000 for carpet and LVP. I was offered a lower price by their competitor but they decided to match it. The day they were to install the LVP, my husband was home and I was at work. I came home to VINYL glued down "I thought you changed your mind". Beside them changing my order (I didn't catch the change in a barrage of emails they sent-my fault I was selling my rental as well during this time) they left glue all over the flooring. They did not replace my base boards as promised. This was first wk of April 2026. I am still getting glue off the floor. They left gaps where the vinyl was suppose to lay next to the wall. There are bubbles. I did not authorize them to take the remaining balance but they did anyway. They have lied to me, cheated me and stole my money. The one rep said "I see where you were looking at the LVP. If you want this it will cost an additional $2000". Needless to say, I'm not paying extra. Just fix the flooring and make it presentable. I plan to move at the end of the year. TN Johnson. 5/20 they say this isn't how they do business but I think it is. I have gotten NO WHERE with customer service.

Great company, good workmanship and very responsive. The job looked perfect when complete and the…read moreprice was fair. I would recommend Mark to everyone for any carpet and flooring needs.

From the owner: Carpet, Tile, Hardwood, and Vinyl Floorsread more

Great place to upgrade your home and business. Love seeing the sales from cabinets carpet tiles…read morebacksplash and so much more. Great value and service.

We had such a great experience, shopping at Dan's Wholesale Carpet for our home remodeling project…read more They had a huge in-store selection and they could install the next day. I couldn't believe the value and the service we received. I would shop there again and would definitely recommend to others! Thank you.

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

I commend everyone on the Calvetta team for working with us on this. We had a small job but it…read moretook a lot of man hours and I'm sure it wasn't worth Calvetta's time to even carry it out. We requested to have a stair nose replaced on two steps with a vinyl that isn't made anymore. It took weeks but Jason in the warehouse hunted high and low for a matching piece. The first attempt didn't look right and Patrick, the installer, strongly recommended to keep looking because I would have hated it in the long term. And he was right. Everyone I worked with, particularly Joey, Amanda, Gina, Patrick and Jason, went the extra 10 miles to make sure we were kept in the loop and got the stair nose we needed. Patrick installed a perfect option and we couldn't be happier. The price was good, too. This small job landed you customers who will sing your praises to everyone and will definitely hire you again.

Extremely lazy to call anyone back. I have had to call them maybe 5-6 times and email and text…read moreleadership. They could care less about you as a customer. Business must be good there, because they do not need my current or repeat business.