I ordered an item as a Christmas gift on December 5th. After not hearing anything for a week or two I called and was told it was in stock and would arrive the week of Christmas. I called again the Monday before Christmas and was told the item was suddenly back-ordered and I wasn't going to get it in time for Christmas. They didn't contact me about this I had to call them to find out. Thank goodness for Amazon - I was able to order the same thing and get it in 2 days, right before Christmas. The way my ordered was handled and the lack of communication - I will definitely not be ordering from them any time soon. read more