Have rented bikes here several times. These guys are the best. Really cheerful, helpful, and know…read moretheir stuff. Shout out to Brett who was really great. Bought shoes a few times back by the running gear and those guys were super helpful too. Great shop all the way around.

I was incredibly impressed with the selection and service at this location! My boss told me to…read morecheck this place out when I informed him I was considering a tri-bike purchase and interested in competing in a triathlon. The staff was very knowledgeable and supportive. I am making my bike purchase from a 3rd party used site and will be placing all of my ancillary items at Gear West!

My cousins & I were planning to go fishing near Watertown & stopped here for bait on the way. They…read morehad a big selection of fishing items & such. We were looking to get live bait & ended up getting a scoop of minnow. When we got to the lake we noticed that we were given quite a bit of dead minnows. Also the person ahead of us complained a bit about the price of his bait, not sure what he got, the cashier handled it well pointing out the posted prices. I don't fish often so I'm not sure what fair prices are for anything. Besides the quality of our bait I'd say this is a decent bait shop.

We come here for bait and they are super helpful. Even though most of the stuff are for pros, they…read moreare patient w newbies or parents that have kids wanting to fish. We also did a fishing guide trip and it was a dream come true for my 8yo

Just bought two full pairs of skis today with Lucas! He hooked my husband and I up with skis,…read morebindings, boots, poles, helmet and goggles. We felt totally secure with his suggestions. He listened to our needs and wants and never once tried to over sell us. We had such a great experience and left thrilled! Lucas is awesome !

Gear West took great care of me. They found me a Trek Marlin 6 when everyone else was sold out…read more Gave me a good deal on a helmet and threw in a free water bottle. Purchased a new set of tires and they put them on for free. I will be purchasing my next bike from Gear West. Customer service is great and staff is extremely knowledgeable and the pricing is competitive. Support local!

Tony knows his stuff and this river is a hidden gem. If you live kayaking and unspoiled nature,…read morethen put this on your list

I had such an incredible experience Ice climbing. Tony, our guide and shop owner, was incredibly…read moreinformative, easy going, and truly made the experience enjoyable. He even worked with my limited availability. You can tell he is passionate about what he does. He provided me with quality gear to use! I would come back ! Highly recommend.

This is certainly the nicest Dick's I've ever been in. I like be the wide variety of options and…read morehow they have nicely organized sections by brand. The Yeti section in particular is very impressive! They've usually got employees by the entrances and exits so greet you and ask if there's anything they can assist with which is a nice touch. I feel like they offer a little retry good value with some decent discounts that run throughout various times of the year. If you're not a name brand person their DSG brand has some pretty good options for a low cost as well!

Stopped by Dick's to grab a pair of shoes. Was looking for a pair of converse. The store was laid…read moreout well, looked like they had various interactive sports activities on first floor. Mostly sports gear and equipment. Upstairs was shoes, clothes and various accessories. We did browse some clothes. For sure on the spendy side but they had some cute stuff. When we got to the shoe dept it was a bit busy but they have a system where you scan the barcode of the display shoe you want to try on and you put what sizes you want to try as well as what color you are wearing so they can find you. It was a decent system, only waited 2-3 minutes after requesting my size. The checkout process was a bit slow as they only had one cashier by the mall entrance door (hopefully they had other checkout areas). The cashier was nice & kept things moving. Overall I felt like the store was organized and I liked colorful displays of each brand. Worth checking out even if you aren't into sports.

If you have fond memories of Midwest Mountaineering, that longtime Cedar-Riverside staple, this new…read moreoutdoor activity gear shop is definitely good news for you! That shop's manager has now opened Lake State Mountaineering with similar wares and similar values. So we're talking high quality canoeing, climbing, camping, and hiking gear from a combination of large, small, and local vendors. They have a website you can order from, but if you want to browse in person and get knowledgeable advice from this passionate crew, you can pop into the shop. They have some pretty high-end merchandise, but I'm seeing some tempting sale offers and they have a rental program that might help you get kitted out for an adventure. This storefront location might be tricky to find at first. Enter through the building's Washington Avenue door, next to the barber shop, then follow the signs through the door there and up the stairs, where you'll spot them. I promise there's a nice store up there! You're on your own for parking but it's easy enough to find metered street parking. If you want to properly gear up for this kind of activity and want the best equipment, sold to you be a locally-owned store who will give you honest recommendations that come from deep experience, this is where to go.

Despite not finding what I was looking for what I did find in this store was even better! At the…read moretime I visited they're going through their end of season sale and practically the entire store is on sale. They also carry high quality gear like marmot and Patagonia and those are not excluded from sale which is a rarity. Definitely a hidden gem of a shop and where I will be coming back to get gear for a good value. It's nice to have a local option that caters to the outdoor market besides REI.

We came to the store trying to purchase a $3500 cargo bike but the person working there, was…read moreextremely rude and short with us. He is overweight, didn't catch his name and making remarks at my kids. My son wanted a protein bar from their sale section. I said "no" so he just set it down, not put it back where he got it from. This employee comes screaming at us, about the bar being displaced back. Then, we wanted to look at some cargo bike options but he was short and rude with my husband to his questions. This employee was extremely incompetent. We just left the store and will be buying online , not from Eric's.

Terrible customer service. I purchased an expensive bike for my 10-year-old last year. It was…read moreassembled incorrectly and the brakes do not work. We're five weeks in and still can't get an ETA on when it might be done. We're halfway through the summer. This is a bike that will be good for one to two seasons at most. The staff was completely unapologetic. Rather than wait for warranty I took the bike to gear West and I'm paying for a repair.

Went there for a small motor. I was comcerend that it would not be powerful enough. No one there…read morecould answer the question so they referred me to their "specialist". He advised that it would be more than enough to push my boat amd get it going really fast. Well it did not. When I tried to return it they said it was impossible because the warranty was attached to me. I protested and after a no-call back, went up the chain to a real manager. That person refunded the boat motor- no warranty mentioned this time. As with the other post, no one seems to know what they are selling. Wasted days trying to figure this out and missed my fishing trip.

A wonderful place to shop! I'm like a kid in a candy store there. The employees are also very…read morefriendly and helpful

I've had two unusual bikes taken care of here in the past two weeks, and have never had better…read moreservice from a bike shop! They were affordable, honest, and fairly fast. It may be a little farther from me than Erik's (which is also pretty good, and has a better merch selection), but these are my new "go to" bike guys. They also have an interesting selection of higher end and ultra-lite tents on display in their warehouse and some land windsurfing gear, all of which I know nothing about, but seemed cool. The location is sort of lonely and on my 4 visits I never saw any other customers, so I hope they get enough business to stick around!

Update 10/4/12: Anyone out there that's missing equipment after leaving it with Gear Doctors should…read morecontact the Deephaven Police Department. I spoke with them today and confirmed they have my snowboard and it's currently being held as evidence. ----------- Gear Doctors has my snowboard after 4 months and I'm not sure I'll ever get it back. I dropped it off in May for a tune after purchasing a Star Tribune Steals coupon. They told me 1 week turnaround time. I called back a couple weeks later and was told it wasn't done because someone had gone on vacation or something. They said it would be done the next week. They never called, and a few weeks later (it's a snowboard, I wasn't real concerned about getting it back in the middle of summer) I went to their shop to find it CLOSED saying they had moved. I've left 3 phone messages, 3 emails, 3 messages via their website NO RESPONSE. At this point I'm sure my snowboard is long gone.

The best source for hockey gear in the west suburbs. This is not a huge store but they have a good…read moreinventory to rival any big box. What really sets them apart is their outstanding customer service. Whatever you are looking for, they will make sure it is fitted correctly. They have a whole range of services. You can lease skates and trade in as your feet grow. Their skate sharpening is the best in the cities. You can buy a card with ten sharpenings for a reduced rate. In the summer, they also have baseball gear. Highly recommended!

It took 2 weeks for the incorrect order to come in and another 10 weeks to fix it. If you have…read moreoptions, take them.