Edin Eros has been wonderful resolved a issue on a policy cancellation w/Traveler's not add…read moresignature to 8/10/26 phone request. Explained and led online signing so bank can cancel credit request issued. I'm 80, he gave best explanation of how client/agent work & despite go with State Farm will working with him in future. He went above and beyond!! Both his current employer & any insurers should fight to employ him!

Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

I had been with Progressive for years. Recently, I had an issue and I found them both bureaucratic…read moreand incompetent. I finally cancelled. Interactions in getting them to actually provide a refund on the policy reflected the true image of the company. They are friendly as long as they are only receiving. At the point of payment they are the opposite. Avoid. I found insurance elsewhere for less very quickly.

I just switched to San Marcos Insurance Agency for all my car and business insurance. I had…read moreProgressive and could never get hold of my agent or get simple questions answered for commercial insurance on my truck... Finally I called Michael and got all my questions answered and quoted in one day! It feels great having a local representative and knowing that they have my back! I highly recommend this company. Make one call to get a quote and you will see what I mean.

From the owner: Discover San Marcos Insurance Agency, Inc., the premier insurance agency in San Marcos, TX. We…read morepride ourselves on delivering personalized service tailored to your unique needs. Our expert team understands the local market and offers a comprehensive range of coverage options to protect what matters most to you. From home and auto insurance to business and life policies, we've got you covered. Trust us to be your partner in navigating the complexities of insurance. Contact us today to find the perfect policy for your peace of mind!

I have Progressive Auto Insurance with full coverage for my new vehicle which is a 2025 Volkswagen…read moreTaos SE that I purchased in February of 2026 from the local Volkswagen dealership. My car has less than 5000 miles on it. Recently I was in a pretty major accident where I was T-bone by a large truck. Progressive refuses to total out my car even though right now they're at around $12,000 and it could still keep going up, but they insist on trying one part at a time and seeing how that goes, and then when it doesn't go good, they add one more part and see how that goes, and if it doesn't go good, etc., etc. etc. Also they told me that they're going to use recycled parts (some from cars that have been in accidents and could be from older years vehicles that had the same part) and aftermarket (not Volkswagen parts) on my new car because they're allowed to do that if it isn't a new car of the same year of the accident date. Even though my car is new, I purchased it from the local Volkswagen dealership in February of 2026. My car is a 2025 (two months away from being purchased in 2025. This is my insurance company that's doing this to me. I am disabled and they're causing me so much stress and aggravation that I'm not eating right and I'm not sleeping right. I've been paying for a rental car for three weeks now and I don't know how much longer I'm going to be able to afford to pay for it. I might have to just not have a car for a while. which is difficult. Also, for the first week of the claim the representative handling the claim said that his system was down so he wasn't able to do anything. And recently I just found out that they were siding with the truck owner because there's a witness apparently that no one ever contacted and because they don't even have his phone number. This whole situation is horrible, and I will never recommend Progressive Insurance to anyone! Insurance is supposed to give you peace of mind that you're covered if anything like an accident happens, but instead all they've given me is stress and aggravation and big bills because besides paying for the rental car which is gonna probably cost me $1500-$2000 I also am gonna have to pay the difference between recycled parts and brand new OEM parts which will be another $1500-$2000. When they could've just put my car down as a total loss, which most insurance companies would have done with the extent of the damage. If you were thinking about getting Auto Insurance with Progressive Do Not! This company is awful.

My husband was in an accident on Friday, April 25. We submitted the claim by 8am. Monday, April 28,…read morewe have called, left voicemails, tried on line.. you name it, we tried.. to find SOMETHING out. Monday, @ 5:02pm I received a text from Elizabeth Peahl, she would be calling Tuesday at 9 am. At 10am, I left her voicemail. At 10:42 am I left voicemail for her supervisor, Nicole. It is now, 10:51 am .. still NOTHING! My husband came home from work to be ready for this call. To say I am upset, disappointed and frustrated is not even close! So Maybe just MAYBE.. THIS WILL GET SOMEONE ATTENTION TO HELP US -Amanda Delgado

Progressive runs the best auto insurance business in the industry, but today I just want to…read moreacknowledge one of their insurance service writers over at Caliber Collision on HWY 620 for handling my claim and estimate. Demetri, I didn't get his last name, worked on a hail damage claim on my car today, and the guy is just amazing. Personnel like that, who can explain to you what to expect in the process, and describe to you how they'll fix your car, are rare today. I just want to say thanks to him and to Progressive for a great job.

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

I have Progressive Auto Insurance with full coverage for my new vehicle which is a 2025 Volkswagen…read moreTaos SE that I purchased in February of 2026 from the local Volkswagen dealership. My car has less than 5000 miles on it. Recently I was in a pretty major accident where I was T-bone by a large truck. Progressive refuses to total out my car even though right now they're at around $12,000 and it could still keep going up, but they insist on trying one part at a time and seeing how that goes, and then when it doesn't go good, they add one more part and see how that goes, and if it doesn't go good, etc., etc. etc. Also they told me that they're going to use recycled parts (some from cars that have been in accidents and could be from older years vehicles that had the same part) and aftermarket (not Volkswagen parts) on my new car because they're allowed to do that if it isn't a new car of the same year of the accident date. Even though my car is new, I purchased it from the local Volkswagen dealership in February of 2026. My car is a 2025 (two months away from being purchased in 2025. This is my insurance company that's doing this to me. I am disabled and they're causing me so much stress and aggravation that I'm not eating right and I'm not sleeping right. I've been paying for a rental car for three weeks now and I don't know how much longer I'm going to be able to afford to pay for it. I might have to just not have a car for a while. which is difficult. Also, for the first week of the claim the representative handling the claim said that his system was down so he wasn't able to do anything. And recently I just found out that they were siding with the truck owner because there's a witness apparently that no one ever contacted and because they don't even have his phone number. This whole situation is horrible, and I will never recommend Progressive Insurance to anyone! Insurance is supposed to give you peace of mind that you're covered if anything like an accident happens, but instead all they've given me is stress and aggravation and big bills because besides paying for the rental car which is gonna probably cost me $1500-$2000 I also am gonna have to pay the difference between recycled parts and brand new OEM parts which will be another $1500-$2000. When they could've just put my car down as a total loss, which most insurance companies would have done with the extent of the damage. If you were thinking about getting Auto Insurance with Progressive Do Not! This company is awful.

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

Wouldn't recommend this insurance agency at all. Somehow a "quote" i got went up $100 because of a…read more"unknown" driving record when i have been driving close to 20 years. They said it could be the system, would call me back on a weekday (i called in Saturday), maybe it was their system, Monday came, no call back, i had to call, asked for the person i spoke to, all of sudden she was to busy and i never received a call back. Learning quickly insurance salesman are like used car salesman with their tactics, Can't trust them.

Best insurance agency ever! I always recommend everyone to them. They truly are so competitive and…read morethe service is always so pleasant. If you need a quote on Saturday they are there to be of service. Love them.

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

Got hit by a man who quite literally decided to switch lanes into me. He lied and said he had no…read moreinsurance and I called police. Police informed me he did have insurance but his license was expired and said he admitted he was completely at fault. I paid thousands in repairs. My insurance took his to court and somehow got me nothing back even though the police report said he was at fault. Insurance agent and her supervisor also rarely answered my calls throughout the process.

I have to give one start just based on Cheri interrupting a lunch I was having the other day…read more A college aged girl came up to us and nervously asked if we'd let her film/interview us after our lunch for a documentary about insurance. We said yes since she seemed to be having trouble getting volunteers. As soon as we said yes, a cameraman and Cheri came from around the corner and immediately jammed the camera in our faces. She didn't wait until we were done eating and it was really obvious we had been duped. My friend answered her questions and it became really obvious it was just going to be a commercial for her to put on her blog. One of the questions was, "Who would you rather spend time with, an insurance agent, an artist, or a singer/songwriter?" When he answered, she said, "Well, I'm all of the above." Ugh. I declined to be interviewed after that. Do you really want insurance from someone as deceitful and self-serving as that?

I have worked with Cheri for years and have recommended her to several of my clients who have…read morealways told me she goes above and beyond for them. She is one of the most genuine people I have ever met. She truly cares about everyone she works with and she makes sure to get them the best rate. Cheri's AWESOME!

Recently moved from Chicago. Was already with State Farm. Here are some thoughts about CPSF:…read more -Jackie made our transition with State Farm from Chicago to Austin area seamless. -She helped me get new estimates for auto and homeowners insurance. -Jackie answered all my questions, was proactive, and responsive. -Even followed up with me after I called over the weekend, and spoke with someone from the SF call center! Highly recommended!

Kyle Harrison was such a pleasure to work with. He explained to me in detail the coverages for my…read moreauto and homeowners insurance policies. I really appreciated that he offered more coverage but was not pushy about me purchasing them. I highly recommend this agency for your insurance needs!