tomer Service Shout Out to Jean, Johnny, and Doreen of the Radnor Hotel in Saint Davids,…read morePennsylvania. On May 8, 2026, my husband and I had lodgings for an overnight stay after attending a family wedding. Our accommodation was clean, noise level was quiet, and hotel was clean and modern. The restaurant housed the after-wedding party which consisted of french fries, chicken tenders, various egg rolls, and dessert; all of which was very good. I would recommend staying here based on the above, but the outstanding customer service support raised it to another level. Here's my story. We live in New Jersey, roughly 2 1/2 hours away. At approximately 2:30 in the afternoon my husband received a call from the hotel telling him I had left my pocketbook in the safe. Anyone who has done this before knows the sinking feeling of leaving behind a wallet filled with credit cards, driver's license, medical insurance cards, and cash. Since it was a Saturday, hotel management agreed to send it overnight via FedEx on Monday; I was asked to call to confirm delivery. On Monday I spoke with Jean (at the front desk) and explained the reason for my call. I informed her that I hadn't verified the contents of my pocketbook and asked if she could do this before shipment. Once Jean located the package whereabouts, she had to ensure the front desk had coverage. She retrieved the package which had been prepared for mailing, unsealed it and confirmed its contents. Jean then informed me it would be driven to the FedEx office for shipment. Thank you Jean for staying positive and patient with me. Later that day, I missed a call from the manager, Johnny. His voice mail said that our credit card was declined (human error) and asked that I provide another. His message also gave detailed shipment options and costs. Johnny returned to the hotel. I called back shortly after with another credit card. The package was driven back again, and the credit card transaction was approved. In speaking with Johnny, I asked who found my pocketbook as I wanted to thank the individual. He informed me that it is hotel protocol to have a manager check the vacated rooms to see if guests have left any personal belongings behind. The manager's name is Doreen; however, we never had the pleasure of a conversation. Thank you Johnny for your persistence in getting my pocketbook to me. Thank you Doreen for your honesty and ensuring my pocketbook was turned in to hotel management. To conclude, I applaud the honesty, willingness to assist, and patience of Doreen, Jean, and Johnny. I hope the home office, which I will contact, will take note of their commitment to providing the Radnor Hotel's guests with outstanding service and to a very happy ending to what could have been a sad story. Sincerely, Marie J.

I coordinate travel for one of my company's executives which included a stay at The Radnor Hotel…read morewith direct billing to my corporate credit card. My executive complimented everything that I handled, including the hotel stay! I was most impressed with the hotel's efficiency in handling the direct billing request. And I was more impressed when they automatically sent me a copy of my executive's folio charges that were charged to my card. So I did not have to call to request a copy! Thanks for your efficiency and for providing a nice stay for my executive! Thanks to your team!

Overall: 6/10 Room: 6/10…read moreLobby/Amenities: 6/10 Service: 4/10 Cleanliness: 7/10 Value: 7/10 The hotel overall is fine - it's what you come to expect from a Courtyard. The front desk guy was clearly high and kept forgetting what he was doing. Couldn't understand him and he gave me the key to the wrong room three times! The check in process was absolutely frustrating. Again, the rest of the place is basic but fine.

The hotel was clean, quiet and the staff friendly. The Bistro... well... that was a disappointment…read more My "loaded tots" breakfast item, pictured below, was literally a bowl of tots, a sprinkle of unmelted cheese and 3 slices of bacon (the bacon was nicely done, for what it's worth). I asked for salsa. I got 3 packs Franks Hot Sauce, which is not salsa. It was dry, bland, tasteless. Skip it, IMO.

My family of 4 stayed at the Inn at Villanova University on the way home from a road trip…read more We were greeted by a very enthusiastic and welcoming concierge who filled us in on everything we needed about the hotel before checking us in. We were told that there was a gym and a game room on the second floor as well as some outdoor activities, but we didn't get a chance to check them out because we were only there for one night. Our room was on the first floor, so it was easy to transport our luggage from our car to our room. Our bedroom had 2 queen beds, a large desk/counter space, and a bathroom with a tub/shower. We all enjoyed the Villanova-themed decorations in the room. There were several charging ports throughout the room, which was helpful because all 4 of us needed to charge our phones overnight. The bathroom was clean and tidy, and stocked with all the essentials. We ran out of toothpaste, but luckily the concierge provided us with some travel-sized toothpaste free of charge. The water pressure in the shower was nice, but the shampoo and conditioner made everyone's hair feel greasy. We had no problems with our beds, but there were a couple issues with the rest of the bedroom. For some reason, there was a wet patch of carpet near the desk that was there before we even moved in. Also, there are no overhead light fixtures, so we could only get light from the backlit headboards on the bed or the bedside lamps (I did like that you could dim the lights on the lamp, though). Finally, the TV kept losing signal and we could only reach 3 channels. Overall, the Inn at Villanova provided a good 1-night experience for my family, but I think I would choose to stay somewhere else if I was planning on being in that area longer.

What a great spot! We had a party to attend in the evening for the Aston Martin Car Group and…read morestayed overnight. Ryan greeted us with a friendly, warm smile and provided us with info on the area. Because we arrived early we had a drink at the bar and enjoyed a conversation with Patty who was so kind and personable. Once we walked to the party at the gorgeous Montrose Mansion (which is attached to the Inn) we had a fabulous time. The following team members went over and above to ensure a good time: Bruce Mullen, Dean, Brie, Amir, Justin, Mel and BJ. Attention to detail and smiles overflowed by these individuals. We were treated with "over and above" hospitality. Oh, and how can I forget.....the almond croissants at the bar/cafe. They are totally worth every calorie. Thank you to everyone who made sure we had a memorable time!

My family and I had an enjoyable, relaxing experience here. The check in experience was much more…read morepleasant than their North Brunswick, NJ location. The bed was very comfortable and cozy, and the gym was sufficient. Staff seemed friendly and accommodating as well.

Not a good Courtyard unfortunately. Some minor inconveniences with the room - toiletries not…read morerefilled, TV not working (unplugged and remote needed batteries). These were fixable. The bistro was not as good as I remember. But for the money and convenience, not a bad deal. But the most unfortunate of all - the bed was terrible. It was a king mattress that sloped into a V in the middle. Terrible sleep, which is really the only thing that is non-negotiable and usually not a problem with Courtyards. Extra star because the folks there were all so nice and friendly.

12/9/24-12/11/24 I stayed at The Hyatt House for a work trip…read moreand it was beautiful!! The lady at the front desk was very polite, professional and efficient. In fact- all my interactions with the front desk were favorable. The room was beautiful and large! Spotless, cozy, and first class is how I would describe it. The bed was comfortable and the room was quiet. I had occasion to use the gym. It had all the basics and the equipment I used was in good working order. I did not use the pool. The continental breakfast had a large variety of foods to choose from. The area was spotless. There is a welcoming lounge area where you can enjoy your food too. The hotel was decorated in Christmas splendor! Location is tucked away-in walking distance to J Alexanders and The Melting Pot! SSSSCCCCOOOORRRRREEEE!!! I would definitely stay here again! It isn't cheap though and my room was over 250 dollars per night!! You get what you pay for though and it was worth it to me.

This is one of my go to hotels when I'm in the Philadelphia metropolitan area. It's one of the…read morenewer hotels for the Hyatt franchise in the Philadelphia area. Staff is nice and accommodating. Pretty much the standard Hyatt House layout. One thing is that you have to bring a second ID because apparently booking hotels under a false ID is a thing according to the staff at the front desk. Only negative is the distance from actual city of Philadelphia. The decor in the hotel displaying the history of baseball in the Philadelphia area is awesome. The last time I was here, they gave me a complementary upgrade on my room.

An amazing stay! I had booked a hotel and made some errors - cancelled that hotel and decided to…read moretry a bnb instead. We were in town for a funeral. Pattye took us in immediately and made us feel right at home. Breakfast each morning was delicious. Beautiful estate. Very quiet and peaceful.

The location had great views of a portion of downtown. Parking was ok once I figured out how to do…read moreit. I had to move my car though. I got there early so I had to wait about an hour for my room. I had lunch downstairs at the restaurant. I loved the room, it's location, the cleanliness, and the view. It was spotless. It smelled nice in there. You can tell that the staff is on point with cleaning. I can't hate on the bed because I am a borderline insomniac so I didn't sleep well. The price was good and my experience overall was good as well. I would come back if I had to visit this area again.

The room is nice, clean, standard hotel room. I'll never stay here again however as their parking…read moreis atrocious. They've got a garage right next to the hotel but you're forced to park about as far away as possible, and the signage in the garage is so poor that you're left wandering the garage trying to find a way out. It is so so bad, I'd recommend strongly the Marriott either on the same side of the river or on the other side. This hotel is quite the social hangout, but it feels like a bunch of modern day hippies trying to find some sense of community. No thank you at all. Seriously, rethink your choice here. When you're tired and lugging your bags around, the last thing you want is to be so far away and then get stuck at the bottom of the garage with no elevator. I swear it's like you're in a horror movie, so creepy down there, and I worry about safety to be honest. And I'm paying a lot for this room, there are much better choices just blocks away. Really watch yourself with this place. Never again. This management needs to make the parking right up front, right near the hotel entrance. What's wrong with you fools? Fail.

Stayed with the family in this hotel for three nights and four days. We wanted a room that was…read morelarger than a standard hotel room because there were four and we were staying for three nights. The room was clean, well lit, updated, and comfortable. It included a mini fridge, a stove, a microwave, a small closet, a large bathroom, a table and chair, and a sitting chair. The window treatments were well chose, worked well, and worked effectively at keeping the room dark in broad daylight. The air conditioner worked well and the room was comfortable. The bed and pillows were also comfortable. The shower was nice and it had soap, shampoo, and conditioner fastened to the wall. We swam in the pool once and had a couple drinks, which were readily available from the lobby's grab-n-go section. The staff were friendly as well. We slept through breakfast everyday, so we didn't get to try that. But so many wonderful food options nearby, that didn't both us one bit. Very nice hotel. Very nice staff.

Stayed at Element Valley Forge and had a wonderful stay. The property was clean, modern, and…read morebeautifully maintained. The lobby was bright and welcoming, and Wynter at the front desk was friendly, professional, and made us feel right at home The room had a full kitchen (microwave + full-size fridge), which was a fun bonus; Wegmans is only about 3 minutes away. They also offer happy hour from 4-6 PM with fruit and cheese, plus complimentary breakfast. Breakfast was one of the best we've had at a hotel: fresh egg bites, made-to-order breakfast burritos, fresh fruit, plenty of bread options, and good coffee and tea. The pool was clean and warm, the room was spacious, the bed was comfortable, and the shower pressure was amazing. Great location near shopping and a very comfortable stay. Highly recommend it. There is a $12 overnight parking fee added to your room.

Onsite dining was exceptional, it was very nice to eat a real meal while traveling and not have to…read morego out for it. Breakfast each morning is what really made me enjoy the hotel. The chief Beni is amazing and Nancy working breakfast is so kind and helpful. Looking forward to coming back.

This property was very nice, from the decor to the location. Rooms and property very well…read moremaintained. Cant say enough about most of the staff they were great with one exception the breakfast chef name Benny he was the most unprofessional and disrespectful person i ever met in my life. He is a poor representation of the brand, and should be terminated!! Other than, Everyone from the owner to the GM were outstanding!!