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    Pam MacPherson - @properties Christie's International - Pam MacPherson

    Pam MacPherson - @properties Christie's International

    (17 reviews)

    Overall, primarily influenced by the outcome of our search / purchase (the most important measure),…read morewe were very dissatisfied with the overall service from Pam and Wendy. Pam and Wendy did give us a significant amount of their time and energy over the months it took us to complete the purchase of our new home, which was greatly appreciated. That being said, due to circumstances that could and should have been avoided, we now find ourselves in a discouraging and extremely costly situation as we work through several issues that should have been identified through the home search, due diligence and inspection. We trusted the inspector Pam and Wendy recommended to us would be thorough with a critical focus on protecting us from major issues - this was clearly not the case, and the shortcomings of the inspection and related negotiations have left us having to pay tens of thousands of dollars out-of-pocket to remedy. On a related note, the 'experts' Pam and Wendy recommended during the inspection/attorney review period were equally poor, particularly a roofer that gave us an estimate for repairs that we now know was 95%+ underestimated (as proven by four subsequent estimates for the same work), and gave us a false sense of security in terms of what we had ahead of us. Maybe the most unsettling part of the experience in hindsight (which should have raised our flags in the moment) was when Pam and Wendy clearly put the best interest of the sellers ahead of ours (their client) in the context of pressuring us to sign the deal on a condensed timeline so the sellers would not have to relist the property. Finally, neither Pam nor Wendy made themselves or a legal representative available to represent us in person during our closing, and did not give us a heads up that we would be there alone, leaving us with a fairly sour taste on what should have been a celebratory day. Overall, as we continue to work through issues daily and try to recoup our losses, we do not feel our best interests were prioritized and feel the advice from Pam, Wendy and their recommended subject experts was critically underwhelming and insufficient.

    From the moment we met with Pam and Wendy we knew we were in great hands. My husband and I were in…read morethe process of trying to decipher whether or not we wanted to take on a big project, or something more turnkey. Pam and Wendy differentiated themselves from the beginning because they knew the estimated costs of various projects, and where we would get a significant return on investment should we decide to sell our home in the future. We truly felt that they had our best interests in mind, and were always available to consult on various ideas. When we heard about a home coming on the market in Evanston, Pam did not hesitate to reach out to her contacts and ensure that we were the first people to get into see. Once we knew this was the home for us, Pam and Wendy knew how to navigate the negotiations with multiple offers, and her competitive yet sensible drive kept us calm and focused throughout the stressful process of buying a home in a pandemic. After the house was ours, Pam and Wendy's work did not end. They connected us with their favorite vendors for roofing, carpeting, lighting and more. They ensured we were connected with the best lawyer and loan-officer and were on-call to help us navigate several unforeseen circumstances throughout the process. We truly feel that our "forever home" today, would not have been ours without this incredible team of professionals assisting us throughout the process. We can't recommend them enough!

    Stephanie Sullivan - Baird and Warner - Headshot of Stephanie Sullivan

    Stephanie Sullivan - Baird and Warner

    (13 reviews)

    Stephanie is an incredible real estate agent who just helped us sell our home in Avondale. Out of…read morethe gate, she really stood out with her preparedness and customized plan for our home and goals with the sale. She was immediately personable and listened to us - which she continued to do through the entire process. She promised as little stress as possible and she delivered! Stephanie helped us make the house look beautiful, drummed up an incredible amount of viewers for our first weekend, and got us 12 offers in a 24 hour period, ultimately selling our house for WAY over asking. She was supportive all the way through the final closing and we would absolutely use her again for any home purchase or sale in Chicago.

    We count our blessings that we were introduced to Stephanie. We've gone through a lot of…read moreuncertainties in the last five years- the first being a potential deconversion of our condo, which would have left us in a terrible position while I was pregnant. Stephanie talked to us about the deconversion process and possible timelines and even went on record to our condo board about what she has seen deconversions promise residents as well as what they usually deliver. Her testimony helped change some votes in our building and resulted in us staying in our homes. I was endlessly grateful she was so willing to go over and above for us that way. But in the meantime, she had been showing us places that would have met our basic needs, and was helping us imagine how to make the most of programs we didn't even know were available. After the deconversion scare, we stayed in touch with Stephanie and every year or so when a unicorn popped up on the market, we would ask and she happily took us to see it. She never made us feel like we were wasting her time, and she always had really insightful comments to make about the places we were seeing-- things we never would have noticed on our own. Finally, when I got an offer letter to study in London for two years, we reached out to Stephanie and told her, we still weren't really ready to leave our house and asked if she could give us some guidance. She, again, GRACIOUSLY offered to talk to us on the phone about what renting our condo would mean, what a contract should include, what our options were with property managers, and gave us a lot of advice about how to feel safe and secure about our home during this time away. She didn't have to do ANY of that. Stephanie CARES about her clients. She KNOWS real estate. And anyone would be LUCKY to have her working for them.

    Lynn Briskin - @properties

    Lynn Briskin - @properties

    (20 reviews)

    We met Lynn in 2017 when we bought our condo. We were very pleased, so enlisted her help in selling…read morethe condo and buying a new home. First, just about her--extremely responsive, even when I was being annoying with many many questions. Very friendly, and really cares about her clients. We have really enjoyed working with her. Currently, she is very conscientious of COVID precautions. I, especially as a physician, was very reassured by this. Now specifically about the process: In terms of selling, we moved very quickly, got the house on the market quickly, and despite it being the middle of winter closed on an offer we were very pleased with. She guided us expertly through those negotiations and the circumstances particular to us. Katherine Hart, the lawyer she recommended, was also outstanding. In terms of buying, we were nervous--we wanted a single family home, were picky about neighborhood, but also cost. Lynn helped us find our dream forever home, on the actual single block we had fallen in love with years ago. She has many contacts in Chicagoland, and we also had other options with homes that were not yet listed, and things we likely wouldn't have seen otherwise. SHe guided us through negotiations, and got us a price we felt good about, and guided us through the whole inspection and review process, which on a house over 100 years old was an endeavor. We knew we were in good hands, and trust Lynn immensely. Cannot recommend her highly enough. LYNN IS AMAZING!! For a purchase as important as a home, don't go with anyone else.

    I hired Lynn Briskin to market and sell my home. This review is specifically about deceptive…read moremarketing practices by @properties more than it is about Lynn Briskin, although she too is culpable for this behavior. Frankly, I am upset and feel deceived by the whole process and can only hope future homeowners will not be put in the same position as me. TL;DR: If you are listing your home with @properties, INSIST that the commission split between the buyer's and seller's agents be written into your listing agreement. Buried in the very fine print of the @properties standard listing agreement it says that @properties can decide the commission split between the agents. Even I missed it, and it was only at the closing table that I even caught wind of the consequences of this. My property sat on the market for 10 weeks accruing market time with a below average number of showings and Lynn assured me she had done absolutely everything in her power to help me garner a buyer. For those who may not be aware: When a property is listed on the MLS, the listing agent inputs what the commission to the buyer's agent will be. This information is absolutely secret to the general public and not viewable to anyone without MLS access, so you are completely putting your faith in the listing agent and trusting they are holding your best interests. As we all know, agent commissions drive showings and ultimately sales. Whether it would be considered ethical or not, a property listed with a lower commission to a buyer's agent (e.g., 1%) will result in fewer showings. (Please tell any agent who disagrees with this statement to switch to a flat fee structure instead). As I found out the hard way, Lynn listed my property with a full 1% commission in her favor (i.e., not an equal commission split). In other words, a lower commission to the buyer's agent, and plausibly responsible for the longer market time and lower sale price. While the "net" commission to me as the seller was the same, had this been *disclosed* upfront, I would never have hired Lynn to represent me. To my dismay, this is a widespread practice with @properties. After speaking with Don Shea the @properties managing broker, he encourages "all of his agents" to list properties in this manner with this type of split commission in a 1% favor to his agents. While this practice puts more money in the @properties pockets (and may be even justifiable in some instances), the homeowner has zero visibility or knowledge of this practice. The commission split should be disclosed upfront because it is both the ethical thing to do as well as consequential to the homeowner with their sale.

    Tedi Smola - @properties - Tedi Smola @Properties

    Tedi Smola - @properties

    (11 reviews)

    We first met Tedi when she was selling a condo unit across the hall from us about a year before we…read morebegan our search for a single family home. I'm glad we met her because we have been completely satisfied working with her in our search. She is friendly, very responsive (via text and email), and was quick to show us homes in our desired area as soon as they became available. She is a straight-shooter when it comes to pointing out deficiencies in the homes that we visited, and we never felt pressure from her to make a move on a home that didn't necessarily fit what we wanted. When we found a home(s) that we were interested in, she quickly sent us comps to make sure we were making competitive and fair offers. It took us nearly 8 months to purchase a home (we walked away from several properties after inspection), and we never felt that Tedi was getting annoyed or frustrated with our decisions. Now that we've purchased our new home, I'm looking forward to working with her again once we put our condo on the market. I wouldn't want to work with anyone else for such an important transaction.

    Tedi was a godsend for my family. I'm so happy I chose her to be my agent! I had a home that I…read moreneeded to sell quickly due to us relocating and Tedi was up for the challenge! She came in knowing her stuff and my market! She had fun and innovative ways on how to try to advertise my home to the right people! She knew my house was in a family oriented neighborhood so she suggested a creative open house idea that appealed to families. And even after that open house she did an open house every weekend after that until my home sold! She pushed advertisements on Facebook and made my home look very nice on all the top sights. She's a hands on realtor! She has guided us every step of the way with her professionalism and positive attitude. She sold my home in 24 days (and I was told the average for my neighborhood is 40 days)! And she sold it for pretty close to asking price! If you're looking for a realtor -- stop looking! Tedi is exactly who you need!

    Wayne Gurowsky - realestatesvcs - Updated May 2026

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