This is my first review. I red Robin C's horrible review of Poor Ann's Printing and was promted to…read moreaction. My company is directly across the street from Poor Ann's, yet until recently we had never used them as our printer. When our current printer's pricing went up, we went searching for other options and found Poor Anns. The service there was fabulous. I came in with a business card and they gave us the best price, out of four local shops, to print 2000 business cards (about 250.00 total with two color). The second project I gave them was handled like pros also. I came in with a three ring binder of 100+ double sided, colored pgs and discussed reproducing it and having them bind it. They gave me all sorts of options and then significantly reduced the price for ordering 25+ of the "books". On top of all this amazing service, Stanely, the person that helped me, was happy to share his experiences in Europe with me (I'm soon going for my first time) and was just a joy to chat with. Additionally he quoted me a price but then negotiated with the owner, Rick, to get it even lower. GREAT GREAT PLACE! They printed the flyers for the Marin Ballet's Nutcracker this year, they can't be all bad if the ballet trusts them right?

Poor Ann's has done printing for a workplace of mine years & years. When I'm in northern San Rafael…read more& need a job done, I know it'll be finished on time, reasonably priced & always to my specifications. You're not just another customer when you find yourself a client of Poor Ann's Press.

When the delivery person does NOT deliver the Sunday paper and we call to let them know, you get…read moreno response!!!! The office is CLOSED!!!! You have to leave a message which no one probably never listens to! If they did, someone would deliver the paper!!! You people need to get your act together!!! This is NOT the only time this has happened! This one star I am leaving is the only way I can I post this!!!

So I have been getting paper for about a year now, all of a sudden it stopped coming. So I called…read moreto find out. They tell me my subscription expired last October , no statement, no calls nothing. These people don't know what the hell doing. If I hadn't called who knows they sure don't. Awful customer service. I just want a Sunday paper delivered how hard can that be , and it's not cheap.

Adrianne and Jacque are the best! We recently…read moreself-published a photography book with them and are very happy with the results. We originally intending to use a cheap on-line digital printing company, but then we found Global PSD. Their printing is very high quality (I have several friends in the industry and they are amazed at the quality) and we are very happy with the product. They were incredibly friendly and easy to work with, and put up with a lot of question-asking and multiple revisions from us. They were also able to meet a very tight timeline and get our books to us ASAP. We will definitely use them again for future projects!

Before I tell you the back story I'll give you my review right up front. Global PSD (A USA BASED…read moreCOMPANY out of San Francisco) is amazing. They are responsive, professional, detail oriented, dedicated and good as they get. Their product is beyond comparison. Here's the story. Our publisher in the United States had screwed up our book production time line in such a way that we could not longer print 10,000 books in the US with our current printer and then air freight 250 books to Hong Kong. Instead we had to find a printer who had facilities in Asia that could meet our less than three week deadline for an event in Hong Kong of September 20, 2012. The books were needed for the launch our international business book Paid to THINK at the Foreign Correspondence Club to a jam packed room of notable guests. We had a lot riding on the project. After reviewing at least 10 bids from around Asia and the US we selected Global PSD not because they were the cheapest, but because everyone from the CEO to front line management were responsive in a manner that no other company could compare. In fact there price, including freight back to the US was almost double what I was paying. What I wanted was reliability and quality. To get the 250 books we ended up ordering 4000 books in total with a special inaugural mark on 250. Making the project a little more challenging. (The final price for PAID TO THINK in the US was $3.70 with freight including 4 split shipments, Global's final price was $7.25 per book. Both companies had to do a special inaugural mark and both overran books however the US company gave us a huge discount on the overruns. So in total we paid approx $14,000 USD over what we would have paid in the US due to our publisher's mismanagement as well as selecting Global PSD.) What makes the story so amazing is that this company was not producing a digital print but planned on printing a sheet fed, hand sewn, case bound, museum quality book in about three weeks. Most typical digital case bound printers want 5 weeks in the US. In addition, the company, unlike our other US printer with facilities in the US, created a dummy book so that we knew what we were to be receiving before the books were created. This simple, yet fantastic surprise helped us to solve other challenges that arose only because we had not been told that our publisher had changed our book size. A huge, terrible, fall in love with your own idea, silo' d thinking, mistake by our publisher. If Global had not been so professional to have sent us the dummy we would not have been able to address the enormous amount of fires that erupted in a timely fashion to at least mitigate our losses. I'll add that when we asked Global to make a spine change, they did so without a single complaint, Unfortunately when we asked our US printer to do the same, they hemmed and hawed, made an error in the spine change so when we told them about the error they replied back that any new changes would add 3 weeks to the production which we could not afford. Lastly, Global worked with us on payment. They put the order into production as they waited for the deposit. When it came to delivering the books to our event in Hong Kong they did so without final payment...TWO DAYS EARLY. As the project was coming to a close we then wired them another $10K because we did not have an exact figure for ocean shipping and they once again shipped with a balance due on the account. I mention this because our other printer needed every dime in house before they were to ship even one item and yet they too already had almost 80% of the fund in house because we also wired them another $10K at the same time. Besides the individual at our US print shop knew I was working in Hong Kong, Bangladesh and I was in the air in route for upwards of 52 hours so my access to banking was limited. My US printer didn't care if we did not meet our deadlines. (Even their standard invoices are negative. They have printed all over the place warning such as don't pay in 7 days and they would charge storage. The invoice was sent to us when I was in the air and my wife was also on a 27 hour plane ride back from Asia) When we gave them the names of other vendors who've told us we are one the best accounts we have because we often pay net 30 invoices upon receipt, they didn't care. Money or no ship. Global PSD cared more about our delivery, our win, our business, our investment by a factor of 10. I've worked all around the world and I've witnessed few organizations that are as responsive. Sometimes so responsive I had to tell them to make some of the decisions for me. Oh, and by the way, I've had people marvel at their books. People who've been in printing know we went overboard for our launch quality book and for those lucky 3750 other people who purchase the book at retail, they too will be in for a treat. David Goldsmith Goldsmith Organization Author of Paid to THINK

Like I said, reviewing places is a wild responsibility in this day and age, so I quit. EXCEPT THOSE…read moreTIMES IT IS NECESSARY... this one was necessary. Wow. Thanks. TL;DR - So this is my goto now. Flawless, easy, kind people, and fun, with great value. THANK YOU ALL, ESPECIALLY TATIANA (and the creators!). Thanks again. =) ----------- It's wild how we're trained out of thinking locally vs using a giant, spammy, no good digital online service! Well, pardon me for being trained poorly by tech, because these people will be my answer forevermore. I needed a two day rush job for a DJ gig at a festival... I was panicked and can't believe this responsibility dropped in my lap. It was not even close to a panic for them. I sent some files that were not large enough... and they simply recreated it for my 5' x 3', sent me proofs, and printed it. They had the colors, fonts, etc... BUT, it's that Tatiana who managed my order was professional, kind, smart, charming, and endlessly helpful. When I went to pick it up, it was superbly crafted, perfectly done, high quality... and for the work they had to do, the coordination and calls, and proofing, then rush printing, etc... it was SO AFFORDABLE. Way way more affordable than I thought it would be. So this is my goto now. Flawless, easy, kind people, and fun, with great value. THANK YOU ALL, ESPECIALLY TATIANA (and the creators!). Thanks again. =)

We had an excellent experience working with Bill and his team on branding our company vehicles…read more Bill was a great communicator and a creative graphic designer, delivering fantastic concept options super fast, and making changes with no problems. I've worked with other companies of this kind in the past and the process can be so slow and painful. Bill made it very easy and was able to get his installer to our business in San Francisco in just a few days. The whole process was fast, seamless and we are thrilled with how our vehicles turned out.

Called this business and after speaking with someone I went to the San Rafael location shown on the…read moreinternet and could not find the business. Turns out they closed down this location and calls to the number automatically get forwarded to San Francisco location. Wish the person I had spoken with had advised me of that. He had said I could email my jpeg but I wanted to go in person, it was a big surprise they were no longer at that location.

After calling about 8 different mail houses in the bay area, Drew at AlphaGraphics was the only…read moresales rep that really listened to the details of my project. After I finished explaining my project, he asked excellent clarifying questions and offered several suggestions that significantly lowered the final price, and improved the quality of the final mail pieces. It's nice to work to a knowledgeable peer who isn't trying to up-sell you. Thanks Again!