Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Go if you have to replace a cable box that no longer works or it has an intermittent connectivity…read moreissue. Only need to bring the cable box, the power cord and remote. Window-shop for a few minutes and should return to see a receipt with a new plastic wrapped cable box waiting for pickup. The store is bright and roomy with separate sections for type of gadgets. At entry, a greeter signs you in with a computer tablet with the reason for the visit. The wait depends on the need for a specialist? There is a long cushioned bench to sit on if needed. Note the poor reviews seemed all over the place (i.e., reason for visit differs) though valid.

xfinity is offline twenty times a day for at least 6 months and they lie about it. leaving xfinity.read more

We realized one of the most important decisions for our new home was choosing a whole home…read morenetworking system with lots of capacity and capability. As a consultant, I work from home and my wife works from home most days, so we needed a great system that accommodates lots of video calls, as well as home security, entertainment, a growing list of indoor and outdoor app-controlled devices, and strong wifi access for friends, colleagues, and family who stop by. And we also know that, in the future, nearly everything will need to be connected to the network. After weeks of searching for a solution, we discovered Brilliant Connectivity, which designs and installs Ubiquiti Unifi networking systems, the finest high-performance networks and wireless products on the market. Daniel G, the owner and founder, is a senior IT expert with deep knowledge and experience using Ubiquiti products to create customized networking solutions for his clients. And his installer, Rafael, did an excellent and clean installation that covers our entire house, upstairs, downstairs, interior and exterior. It is our pleasure to give Brilliant Connectivity our highest recommendation. Thanks to them, we have a home networking solution that meets all of our needs, and there are no more frustrating IT glitches and time-consuming DIY fixes to deal with. Thank you, Daniel and Rafael!

I brought in Brilliant Connectivity to do a WiFi upgrade for my employer, who was having a lot of…read moreconnectivity issues trying to work from his office in his large Alamo home. Daniel & Raphael are a great team and they do very clean work - friendly, professional, and super fast. They got the whole place wired up and humming within a day. Additionally, I hired them to take care of a home w/ a guest house in Napa, and the guys dialed in that property too. Getting them great coverage through the main ranch house and then running a trench to wire up the guest house in the back of the property. 5 stars!

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to…read morehim he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service

Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great…read more Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.

If you want TRUE PROFESSIONALS give ALIST a call. Here's my…read morestory for those interested..... I am a homeowner and I wanted a great CCTV system. I am also a "Do It Yourself" kind of guy, so I researched products that were far superior to the typical big store items, but yet still affordable, and bought a nice Network CCTV package! I soon realized the Tech side of things was not my strong point at all, and needed help, so I got online and came across ALIST. I called and spoke with Richard, who's customer service on that first call alone had me extremely impressed! He provided me information on what I needed to make my system the best it could possibly be and I took his advise. Richard's installation and activation of my equipment was as professional as it gets! I highly recommend this company. These folks absolutely know their business, they listen and help you with any questions you may have. I now have a "well secured CCTV network" and "fantastic quality cameras" for 24/7 monitoring, along with suburb technical support!

Our family room is paneled with re-sawn redwood that is impossible to replace. When we purchased…read moreour first flat screen TV, we looked for a resource who could install the TV without destroying our walls. I received a very positive recommendation for ALIST and asked them to provide a bid. The ALIST team arrived with neat logo shirts, removed their shoes at the door and did a thorough inspection including available power sources. We accepted their bid. The first installation had a number of difficulties, not the fault of ALIST, such as ungrounded power sources. (Ours is an old house.) ALIST identified the problems and we got them resolved. The first installation ended beautifully. Our home entertainment system, including tv, streaming, photos and music works seamlessly. We recently purchased a new and slightly larger flat screen TV. ALIST installed it quickly and seamlessly. ALIST technicians are knowledgeable, neat and work rapidly. They are available to answer questions that arise. On two occasions, they have come by our house to resolve issues. Real pro's.

Helping an elderly friend purchase a new phone. Both Lisandro and Natalia at the retail store on…read more3rd Street in San Rafael were patient and so helpful as my friend transitioned to the latest Samsung phone. We returned repeatedly as she learned to use her new device, and each time we were treated with such kindness! Shout out to these two wonderful young professionals! So nice to do business with people who genuinely care about providing excellent customer service. Visit this location if you're seeking to have exceptional customer service; you'll be glad that you did.

It was a devastating moment when I picked up my cellular phone and it was dead. Funeral dead. Taps…read moreplaying in the distance. No CPR would help.. I first went to my local T-Mobile store in Novato and received no assistance. No consolation and no sympathies. I was devastated. Then I traveled to the T-Mobile store in San Rafael at the Montecito shopping center. I couldn't have been more well taken care of. These fine young folks calmly and kindly assured me that the soul of my phone could be restored. And they offered us a wonderful promotional deal and my husband was able to procure many new devices to add to our family at little to no cost. Although my phone today looks a little different, it is resurrected and just as good as it was before. Thanks to the help of the fine folks at the T-Mobile in San Rafael!

Fastmetrics provides our business with reliable, high speed fiber internet. The fiber is symmetric,…read moreso we can get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Fastmetrics is always willing to answer our questions and is vital to our business operations. Highly recommended business ISP! Kurt, IT Director, Beeline Group

Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our…read morenew FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a mulit-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and autoattendents exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us.

The best experience in customer service I recovered all my information ask for Fernando is one of…read morethe best

Absolutely unhelpful sales rep. Had a quote for $240 for the same phone replacement. Absolute rip…read moreoff. Furthermore he told if I don't like it I don't have to take it. I drove to another store it happened to be in Oakland and got a new quote for the same phone Samsung A30s for $100. They offered me actually upgraded phone Samsung TLC 30 xe3 5G for the same price. I ended up getting the upgraded phone including cover and screen protector for $143. Conclusion: Stay a way from this store if you don't want to waste your time and money.