I just had a horrible experience with Poor Ann's. I went in a little over a week ago with a pdf file for a business card that I needed as soon as possible and I wanted them printed in 2 color on both sides. The cost was going to be about $1.05 per card, but that was OK because I had just ordered some other engraved expensive cards from them in May and I was pleased. The person I worked with in May was no longer there. The new person insisted that he would need at least one week to do my cards. I explained that I really needed them in 4 days, but he said they couldn't do what they did before but they could be done in one week. I agreed, and they were to be finished yesterday. This morning before I went to get my cards I got a call asking about what sort of stock I wanted, ink color and number of cards I needed (8 days after my order!) - I called and found out they had not even started calmly asked when I could get them, he (another person, supposedly an owner) said maybe in two days, I explained that I wished they had called me re: the lost information earlier as I had an event that I needed the cards for tomorrow...Long story short, he kept saying in a very rude tone, do you want to cancel the order or what - he said I could get them tomorrow, but not as good of quality as in 2 day because they should dry before cutting. I asked what had happened and wasn't he concerned about this oversight? I asked could I get a discount for this mess up or a discount on the next order or could he just acknowledge this wasn't OK. I explained that with my two new businesses I needed a printer for cards and brochures, but I needed to feel like they would be respectful of me and that this felt very disturbing. He just kept saying to me, "do you want these or do you want to cancel your order?"
I asked for the owner and he said he was part owner. DO NOT GO THERE, if you your printing job is crucial to your business. Still looking for a good printer to be there for me in my new business - must do classy engraved printing if you know of someone! read more