I actually had a great interaction with this team at a home and garden show. Very informative and…read moreso kind. I didn't feel overwhelmed and they answered my questions thoroughly. Would definitely recommend. Older reviews not awesome but seems to me they must have turned the corner with new people on the team and great training.

They missed the initial appointment. No calls or no cancellation. A couple days later they called ,…read moreapologized and rescheduled. Rep came out and spent over two hours talking to us. He also took measurements. At first, everything was fine. He showed us the products they carry. But after he told us what the cost would be it went downhill. It felt like a timeshare spiel. We had to take the offer right then and there. When we said we wanted to talk about it, the rep continued going in circles and it got later and later. Do yourself a favor and don't waste your time.

Had my granite installed by this company. last year and I would never recommend them to anyone…read moreelse. Once they installed and left, I started to look closely at the counters and noticed what looked to me like a large scratch. I immediately called them, and I mean immediately. They had been gone perhaps 10 minutes. I was yelled at over the phone that I didn't know what I was talking about...that those are natural fissures. I was also told I didn't understand that this thing came out of the side of a mountain and it would have natural inconsistencies. Well to me it didn't look like a natural occurrence...but they never addressed it with me. Extremely dismissive when I called, and nobody ever came to look at it even though they promised they would. Sight unseen they called it a fissure. Does it look like a fissure? I don't know...to ME it looks like a long scratch. But nobody ever came to inspect it. I'm actually writing this review now as I have had plenty of time to cool off and write with honestly and not let my anger fully invade my writing. Feel like I was treated very unprofessionally. What company argues with a client over the phone like that? Very rude.

Several people recommended Skok Industries (they go by The Cabinet Center as well). They were…read moreincredible. Provided insight on stone selection, the expectations set around the process were spot on, their price beat 3 other fabricators, AND.... the installation is amazing. They were clean, courteous, and extremely detail oriented. We are thrilled and would recommend them to anyone.

We purchased nearly an entire home's worth of kitchen appliances and bathroom fixtures from…read moreFerguson during a full remodel several years ago. At the time, the purchase was substantial and we received excellent service from Rick Ritt and had recommended him. Sadly, we were unable to work with Rick on this most recent visit. We returned to the showroom for another project and were honestly shocked by the experience. Multiple employees were sitting at their desks without any customers, scrolling on their phones--one clearly on Facebook--yet we were told we could not be helped because we didn't have an appointment and would need to come back the next day. In a retail showroom. While staff were visibly doing nothing. This level of arrogance and indifference toward customers is astounding. We made an appointment and returned the next day. Made our purchase. The service didn't improve after the sale either. One of the faucets we purchased from Ferguson--around $500--turned out to be defective when our plumber installed it. Because of the timeline of the remodel, it had been about 90 days since the order. I reached out to Ferguson for help with the return or replacement and was completely ghosted after they said "we will reach out to manufacturer to see if there is anything that can be done'. No follow-up, no assistance, no accountability. If you read the other reviews online, this seems to be a pattern. Ferguson appears very eager to sell expensive products but far less interested in standing behind them when they sell a defective product. Ironically, you'll often get better customer service from Amazon and a chatbot - or even at Burger King -than you will from the people working in this showroom. I'm aware that Ferguson has acquired build.com and has consolidated the industry, but please understand consumers still have options. Our time is valuable and we had selected Ferguson for what we thought would be ease of order and attentive service with no regard for price whatsoever. We thought by paying more we would receive elite service. We were wrong. Bottom line: I wouldn't hire these people to pick up cigarette butts at my carnival

We had been planning our kitchen remodel for quite some time when we visited FERGUSON on Miles for…read morethe first time, yesterday. I was looking forward to it! The showroom is filled with impressive displays but that's about it. We walked every square inch and NOT ONE employee acknowledged us. NOT ONE. I spent more than a little while checking on the spec's and prices of the few things with such info available and I was genuinely shocked by the mark-ups I found. For example, I recognized a mid-level, single vanity, simply framed mirror that was nearly $1,000......This brand tops out at $600, if that, on such a small mirror. Additionally, most, if not every, kitchen display included a sagging shelf here or a badly mitered corner there. I have never experienced this anywhere else. It felt like a showroom for flippers. While indeed a beautiful, dreamy showroom, I found little in substance, or real-world value.

We ordered several high-end appliances for a full kitchen remodel through Edelman Plumbing Supply,…read moreincluding a BlueStar range. From the date of selection, it took roughly 16 weeks for the products to finally arrive, far longer than expected. The range was delivered on October 10th, placed in front of the kitchen opening, and the installation team returned on October 13th to complete the setup. Unfortunately, the BlueStar range arrived damaged from the manufacturer, so the installation couldn't be completed. To her credit, Pam worked hard to find a replacement and communicated a plan, but due to their limited staffing, the next available install date wasn't until October 27th. That means not only the range, but all the other appliances left unfinished from the October 13th visit, are now delayed again. For a company that commands premium pricing, the quality control and installation coordination are extremely disappointing. You can spend a lot of money here and still end up waiting months with no function. I would not recommend Edelman Plumbing Supply for appliances, delivery, or installation. The process is frustrating, slow, and poorly managed.

Scheduled an appointment with Danielle to look at bathroom plumbing fixtures...what a great…read moreexperience! I told her what I was looking for, she knew exaclty what items to present to me, plus was able to explain detailed product information I never even considered. She was super patient thru all my questions and took the time I needed to make decisions. Very refreshing to know there are still people with outstanding customer service skills out there!

Professional Team with Attention to Detail I have been using…read moreC.D. Michael's for several years. The four words I would use are Communication, Timeliness, Quality and Professionalism! I highly recommend C.D. Michael's I will be using them for all my upcoming projects

I recommend CD Michael's to all of my clients when it comes to custom closets and shower doors and…read moresurrounds. Great customer service always on time and professional.

We have a home Choice Cabinets in the kitchen and laundry room. I am not sure if they are the…read morehighest quality, I know that within the Choice selection they do not seem to be the "Top of the Line", but they are holding up quite well and are very attractive. We recently had three under counter cabinet drawers that were not closing and were making a little ping noise. When I removed the drawers I could see that a little gray plastic part was broken. I was not sure how that affected the closing of the drawer, but it clearly was not right. I found Choice Cabinets online and called the home office totally expecting this to be a hassle. Not so, the operator transferred me to a person who looked up my address and took down my information, and in a matter of ten of fifteen minutes said she would sen out replacement hardware that should arrive in about a week. Three days later the three now rails arrived. They were easy to replace, maybe ten to fifteen minutes each and the draws work perfectly again. BTW, they are the same hardware but the closing mechanism is a little different, so I suspect they have been improved over the other design. It was great experience to have the manufacturer stand behind their product.

We had excellent experience with Choice Cabinets. They helped us with our kitchen layout to…read moreaccommodate an awkward space. They completed the order on time and were very understanding when we were not ready to accept delivery when scheduled. They made the delivery exactly as they promised on the revised date and was very responsive in replacing a door that had a small ding on a corner. We have another project and have already place our order. We will definitely use them again and we strongly recommend them and their product.

The merchandise is great but it's the service from their dedicated staff that's what is the most…read moreoutstanding. Trenale and manager, Tim, were awesome! They both went above and beyond to help us. They were friendly, knowledgeable and extremely hard-working. I wish the general workforce had their work ethic and energy. These two employees need recognized for their dedicated service. I'd give them a thousand thumbs up, if I could! Thank you and keep up the GREAT work!

They don't accept returns any more. If you have a project you better make sure you order exactly…read morewhat you require for your project because if you don't you are going to be stuck with whatever you buy.

I LOVE my Neptune, slide-in tub by Homeward Bath. It works perfectly every time and it's wonderful…read moreto know I can take a safe, convenient bath. I got the up-grades of the air bubble jets, changing LED lights, and heated backrest. I'd also recommend getting the bottom panel to finish the look, and a bath pillow to sit on. This Neptune, slide-in tub is a safe, affordable solution for anyone having difficulty using a regular tub due to an injury, disability, or age. I previously has an Assisto bathtub from a Canadian company that was outrageously complicated, defective, and expensive. It was so problematic that I couldn't stand it and after a year and a half, had to have it torn out and replaced with the Neptune tub. This necessitated having to have the tub tile work and floor redone, etc., but I am grateful every day when I bathe that I now have a wonderful, safe, reliable, slide-in, Neptune tub. It is like manna from Heaven! The staff at Homewardbath was terrific, too. Great product with customer service to match!

I have just got my steam shower and generator from Steam Planet. All things have shipped at my door…read morestep. No one could have done better. I am very happy with the services and products that Steam Planet has assisted me with. I highly recommend Steam Planet to everyone.

May 4th, I stopped by Petitti's in Oakwood, usually go to Chagrin Falls location. Beyond pleased…read morewith not just the selection here in Oakwood but the service! Ms. Aaliyah not only went and secured an extra cart, but placed a brick behind my cart so it would not roll. Then she helped me with my carts to the car, near closing time, and asked if I wanted "plastic liners" so I wouldn't get my Bronco dirty; helped me load up my car. That is going above and beyond, exactly the type of service desperately needed in all retail environments! I'll be back!

I visited Petitti's recently to purchase some grass growing supplies. I talked to Rachel, who told…read moreme which grass seed, starter fertilizer, and peat moss to buy. I aerated my lawn and then spread the grass seed per the instructions, along with the starter fertilizer and peat moss. I've been watering for three days and I can't wait for the grass to start growing. Petitti's customer service was friendly and they pointed me in the right direction. They had everything that I needed in stock and in varying brands and quantities. I'll visit again when my garden needs help.