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    Waxing by Jen

    5.0 (6 reviews)
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    By appointment only

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    5 years ago

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    4 years ago

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    5 years ago

    Jen knows her business. My appointment was on time, comfortable and I could tell she is a pro at waxing.

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    5 years ago

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    7 years ago

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    7 years ago

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    Susan Eyebrow Threading and Waxing

    Susan Eyebrow Threading and Waxing

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    I went in for eye brow threading & tint…read more Susan is so nice and professional and does such a great job. Pays attention to detail & listens to all her clients. I couldn't be more pleased. The vibe & service were an A+. I highly recommend her.

    I had been coming to Susan ever since I moved to Simi Valley about 5 years ago. I was a loyal…read moreclient who recommended her business to my family, friends, and even strangers who complimented my brows. As of lately, it is very clear the priorities, customer service, and professionalism of the entire business has fell through the roof. I became sick of being upsold, filmed during services, and overall just another number on their calendar. My last straw was coming in for my scheduled appointment and both girls were on their phone. They informed me they are editing an instagram post and that it will only be another minute until they are be able to do my brows. I had not been acknowledged for 15 minutes, so I got up and left because I was going to be late for work. As the only client in the room, not being acknowledged for 15 minutes when there are two people capable of doing my brows sitting on their phones, was honestly so baffling to me. They texted me weeks later with an AI generated apology. As a business who claims to have "top-notch service...and professional atmosphere" (as per their website) this was very classless and ingenuine. Susan even went out of her way to remove me as a follower on her instagram As unfortunate as this is, these few experiences (out of the many) gave me reassurance that my time and money should not be invested into a businesses who doesn't prioritize or value their customers. Take this as you will!

    Photos
    Eyebrow Lamination + Shaping + Tinting + Lash Lift
    Eyebrow Lamination + Shaping + Tinting + Lash Lift
    Interior of the space. Very clean!
    Interior of the space. Very clean!
    Acne Facial with Clarifying Mask!

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    Acne Facial with Clarifying Mask!

    Waxing by Jen - waxing - Updated August 2026

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