I ordered online and when we arrived, it was clear the store was severely understaffed. There was only one person at the register and one person behind the food counter.
The young lady working customer service was kind and genuinely trying her best. She stayed polite, patient, and professional even though there were a lot of customers waiting. She deserves credit because the situation wasn't easy.
Now let's talk about the guy behind the food counter. He was rude and short with everyone, as if customers were somehow responsible for them being understaffed. The attitude was unnecessary and uncomfortable. There's already a stereotype tied to the area this location is in, and interactions like that unfortunately feed right into it.
On top of that, we weren't notified through the app that one of the items we ordered was out of stock. We only found out once we arrived, which was disappointing after placing an online order.
I understand staffing challenges happen, but this location hasn't even been open long enough for customer service to already be this poor. The experience left a lot to be desired.
The systems and customer service both need improvement because Wawa is usually known for doing better than this. read more