This location of Wawa store #5444 has to be one of the biggest jokes I've ever encountered in quite some time! Last night 6/13/26, decided to stop in with the family get a quick bite to eat. BOY WAS THAT A MISTAKE! Went inside order two sub sandwiches and a full size pizza. Sandwiches came out in a reasonable amount of time, figuring that the pizza had to be created, by that I don't mean if they're in the back tossing dough, I mean placing items on the pizza and then put it in an oven to cook I'm going to guess best amount of cook time for a pizza like that to cook would be 12 minutes, you know no different than if you had a frozen pizza at home. Waited quite a long amount of time to get the pizza, finally at about 27 minute mark I said to the family how about we get out of here? So we went to the front register to get a refund and leave with the subs that we had already paid for.
Cashier at the front couldn't make the refund, call for someone to come help. The person who had to come help was the one making sandwiches for everyone, she gets there and can't help at all either, so they call for Alyssa who I'm guessing is the manager on duty. Alyssa comes in and begins to tell us all the pizza is probably coming out now, I said I've been more than patient I'd like my money I want to go home and eat my subs. I knew for a fact that the pizza was not coming out because a young man they had sent into the back to find the toppings for the pizza said he couldn't find them I overheard him talking to the woman making the sandwiches, he came back out after 10 minutes and then said to her I still can't find the stuff, that's when we went to the cashier to get the refund, because that meant he hadn't even begun to make the pizza yet he's unable to find the ingredients to top it!
The refund was made and we were told that it was a long wait because there's only two people working back there. So how does your lack of Labor scheduling mean anything to me? It was a Saturday night and when this all transpired where was this manager alyssa? She was outside filling the paper towels at the gas pump!! That's a good move! Be the manager on duty when it's busy inside your store and be outside filling the all-important paper towel dispensers for the windshield washer stations!! WHAT A JOKE! I called to the corporate complaint line to inform what we encountered. THAT individual was clearly not interested and could sincerely care less about what I was telling them! I had the phone on speaker and my wife said " Well it's pretty apparent she didn't want to hear what you had to say!"
Thankful that there are so many other Wawas to frequent but I'll STARVE before I go to this location again!!! IT'S PRETTY OBVIOUS THAT CUSTOMER SERVICE IS NOT THEIR STRENGTH!!! Buyer beware at this location!! read more