I have been using JS for over 10 years - from a complicated $15k Home Theatre / Automation project…read moreto simpler tasks such as Wall Mounting and in - wall speaker installs. Service and equipment recommendations are top notch - they are clean, reliable and provide rapid response to my A/V issues.

JS integrated and installed a new 60" flat screen TV with SONOS sound bar and an audio (vs infrared…read morelight) remote control system that seamlessly lets me select and move from multiple input sources (cable TV, steaming devices (AppleTV) and Blue-ray player with one controller. The remote control device works from any angle within @ 20 feet of the receptors, even with no direct line of sight which is a huge convenience. The installation team was professional, courteous left the work area neat and clean.The follow up customer service by the JS team is outstanding. Support is readily accessible via phone or website and the team demonstrates an excellent sense of urgency for customer service. I am very pleased with the performance of the system JS developed and their customer support is second to none....very happy I made the decision to work with JS.

I have used Bravo for more than 10 years and they have always done a great job. They are…read moreresponsive, knowledgeable and willing to work within a budget. I highly recommend their services.

I called Ricky up for a minor adjustment to my flat screen TV and he came to my house very quickly…read moreand made the adjustment to my TV. He did a great job and it is much appreciated that he came out for such a minor adjustment to my TV. Thanks Ricky, DG

another positive experience here. technician was able to work on my ipad immediately.read more

Not just for laptops - also iPhoneMD! I wish all of my problems could be solved this easily. I came…read morein on a Monday afternoon and showed Tom my phone's broken camera and camera lens. He said no problem - he could order the part and have it here the next day. I had to pay a down payment under $100. Came in today and the part was delivered as mentioned and they fixed my phone within an hour and I paid the balance. Good as new. Incredible. Staff were very nice and transparent. Thanks for the quick and quality support!

Brian did a good job installing some security cameras around my house. The work included running…read morewires internally and externally. He was nice, knowledgable, and had good ideas. He worked steadily and counted the time fairly. The end results were all professional and well done. He was flexible and collaborative, easy to work with. I would hire Brian again for similar work.

I hired Brian to install a number of security cameras and to wall mount a TV, and had a great…read moreexperience throughout both jobs. He was responsive and professional, and was upfront and fair with his pricing. The installation of the cameras ran into some hiccups, but he took the time to come back and iterate until we were satisfied with the solution. I wouldn't hesitate to reach out to him again in the future if I had more AV needs.

I bought my pathfinder here for speaker upgrades and couldn't be more pleased. After being…read morecontinually disappointed with Best Buy and their understaffed mess of a store (rt46 woodland park), I showed up unannounced at SAMM sound. Mike helped me make a good decision on speakers within my budget and did the installation on the spot, no waiting, and installed 4 speakers in under 2 hours at a fair price. They did such a great job, I returned with a subwoofer that I got cheap online, and still got it installed there at a very fair price with professional results, something I wanted rather than me trying to do it in sub zero temperatures in the late winter 2015. I'd recommend anyone to this shop, they know their stuff, seasoned pros not hacks like you will certainly find at BestBuy.

I've been working with Samm Sound for 30 years, from car stereos to home audio and theater systems…read more They have always done a spectacular job, make appropriate recommendations without trying to oversell me equipment I may not need all with professionalism, responsiveness and courtesy. After installation service has never been a problem, they come on site immediately to resolve any issue regardless of size of repair and always attempt to repair over telephone to save money for service call. Specifically, Chris and the install crew have been available at all times having given me their private cell phone numbers in the event I had problems. I'm a lifelong customer.

Mack Camera is the best place to go for your camera gear and if you like to take classes on…read morelearning how to use your camera gear Mack Camera is a great place to go. Also it's a great place to get photos restored and photos printed out after you have taken the photos. It is your store for everything you need. I love it.

Cool store. I visited there since I was getting fingerprints for my employer as employment…read moreverification. The staff was accommodating. Also, I asked about some photography-related things, and he was very knowledgeable. I would stop by next time I need photography, like renting equipment and developing prints. I recommend this store to anyone needing anything for Union/Springfield area photography.

This company is the worst. Their product liability manager - Temmel Blake, wont even return my…read moreemail. His stackable under warranty- leaked all over my floor. I recommend he send his resume out soon.

We bought a couple of brand new Through the wall AC and Wall…read moreSleeve. One of them was to replace a unit almost 10 years old from another brand that cooled the room perfectly well with half the BTU. The Units we bought from LG was double the BTU so logically they should cool the room even better. First unit failed within months when Summer hit. It would only blow cool air intermittently and never cool the room during the day. It took us months to try to get to a resolution, they sent service people one from their authorized service center DG Appliance who were so rude. Finally after some mix ups on their part they were able to send another one months later and they finally replaced the unit. We received sometime in spring of this year 2025 and now it is August, and we only started using the unit in late June and it has failed again. No longer blowing cold air at all. I wrote to their President and their "Presidential Liaison Team" contacted me. I told them they can send a repair tech but no one from DG Appliance and who did they try to send first. DG! Now they're sending an official LG Tech. But they are also telling us that we have to pull the AC out of the wall or they won't work on it. Sure, let me carry a 70lbs ac out the middle of a wall. They're also saying that because we are now out of warranty, if their service people can't fix it. OH WELL TOO BAD FOR YOU. We won't be able to replace the unit. Horrible, products, with horrible service. Basically they run out your warranty so they don't actually have to do anything in the end. All I want now after a second summer of dealing with their horrible products is a refund so I can buy a completely different Brand. I will never buy LG again. And I will make sure everyone I know, knows how terrible they are and never buy LG brands either.

Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

This place is amazing and I'll tell you why: for someone who is a novice, getting into Hi-Fi can…read morefeel incredibly intimidating. But John and Co. make everything feel relaxed and fun. We get Into it to enjoy music right? So John had my girlfriend and I sit with him for over and hour demoing amps and speakers. I ended up buying a Rega Elex MK4 which was a massive upgrade for me and honestly a big investment, but they really did not push me to spend one dollar more than I could afford. While we were there I told him what bookshelf speakers I had and he connected some similarly sized bookshelves with a pair of REL subs and I was just completely enamored with the suddenly gutsy sound. Fast forward a couple of months and I went to buy the REL, which has totally exceeded my expectations. My system is like new and I am enjoying everything in my collection for the first time all over again. John and everyone at Audio Connection: you guys have a customer for life!

I highly recommend Ken and his shop. You will get personalized and professional service as well as…read morehonest advice. There aren't many local shops such as this remaining. The prices are the same as the huge impersonal internet giants. You owe it to yourself to give Ken a try.

Ken was pleasant, friendly, and helpful. AN is located on the second floor of a small building,…read moreparking can be challenging, but lots of great gear to listen to.

I went for the first time a couple of weeks ago interested in a small practice amp and I left with…read moreone I'm really happy with in 10 minutes. Ritchie's is a nice, local music shop. It wasn't racks upon racks of the same overpriced, mass produced, mid-grade instruments and equipment that pack the corporate chain stores. The store is well organized and the staff is knowledgeable and helpful. It's worth a visit.

I knew George from the Route 46 locations so I was excited to see they were till around. I drove…read moreout to this new location and not only was George not there, but the drum shop had barely much of an assortment. At any rate I inquired about a Pearl Hi Hat Seat model that was for my stand from several years back and they said they could acquire it and would phone me. Almost 2 years have gone by, I have never heard from them. Wrote this store off and it's a shame because I spend roughly $1k a year on equipment and maintenance of that equipment.