Rich is professional, patient, and reasonably priced. He provided service on a Saturday within two…read morehours of my request. And we needed notary service for three documents - no problem. It was truly a pleasure doing business with him.

Rich was easy to schedule , reliable, on time, and very professional. Highly recommend!read more

I didn't go to this specific location because I didn't know this location existed. I did visit two…read moreothers. 4022 Market street was shut down when I went at about 9:30am. They have a sign on the door that reads "go to 1601 Arch street location" there is no IdentoGO at that address. I went there and the place doesn't exist. Then I went to 5th street, it was over crowded the fingerprint specialist only has one computer and told me the wait is 2-3hrs. I left there and went to the Upper Darby location and eventually got the service done. I just could not believe the lack of efficiency. There's no direct contact for someone to let you know what to do or where to go. It was just not a good experience. Being given the wrong information and having to run all around town!

This review is for the branch in the Montgomery Mall, which I could not find on Yelp. Horrible…read moreexperience. The woman was rude, rough in doing the fingerprints, and did not practice basic hygiene, not wearing gloves or cleaning her hands between customers. She didn't speak other than to order me not to press down. I asked for an antibacterial wipe when it was over and this seemed to trigger her. She very harshly told me to go use the bathroom in the mall, then refused to take my picture because she didn't like my expression (probably not the best after the abusive treatment), and finally refused to process my fingerprints at all, because she said I "took the Lord's name in vain". This person should not be working in a position that requires customer service. Absolutely crazy. I recommend you avoid Identigo.

Very prompt, personable and knowledgeable. Rates also very reasonable. Will definitely use again if…read moreneed be.

From the owner: We are a National Signing Agency that not only Specializes in Fingerprinting, but also in Mobile…read moreNotary Services such as Loan Closings, Oaths and Affirmations, Deeds, Apostilles, and so much more!

Needed to get some fingerprints done the "old fashioned way". Talked to the owner on the phone and…read morehe was super friendly. Met with Barbara the following morning and she took care of me. Barbara it was nice talking to you about chess and Illinois haha

The service in person was great! Barbara took my fingerprints and was fast, professional, and…read moreefficient. His boss (Robert) on the other hand was horrible. Talked to him on the phone and he literally yelled at me for 5 minutes after I asked a question. He had crazy mood swings in a ten minute phone call from being polite to yelling. So if you can skip any phone calls to this place and only deal with the nice polite staff in person, please do!

Alan made the process quick and easy. He came out to my shop on time and did a great job. Highly…read morerecommend!!

Alan quickly responded to my time urgent request for notary services and made himself available…read morewithin 12 hours. Very efficient and easy to deal with. He was reasonably priced and came to me.

I needed to have a friend who lives in the Philly area notarize his signature and have two…read moredocuments apostilled. I live in NC, so I contacted Sara, the owner, via email to see if she could do that. I had a ton of questions and she responded every single one of my emails promptly and **kindly**. I paid for the service and my friend scheduled an appointment with Sara, and by the next day he mailed the notarization and apostilled documents to me in NC. I was nervous about coordinating a notary service remotely for someone else, and I'm glad I found Sara. I'm very satisfied with her service and highly recommend her. She also has a lot of payment options and is super friendly!

Sara was SUPER responsive and able to come within 24 hours of my reaching out for a quote on Yelp…read more This was my first time having something notarized (a mail-in birth certificate request) and she was patient with all my questions. Really friendly too!

just had an extremely nasty encounter with an female employee there. I have Austim and I even told…read moreher that, and then she started threatening me in the appointment telling me I failed my last two fingerprinting test for years ago , even though I worked for the department of defense if I failed my fingerprinting test, they wouldn't have hired me. Then when I tell her that I can't bend my fingers and that she has to work my fingers gently because I have a broken finger on my one hand. She refused and then sent me to the next guy across the way, and he did my fingerprints perfectly fine gently. On top of that She told me that my employer won't hire me because of the encounter with her and I wasn't rude to her. She was rude to me the entire time of the appointment. Including telling me, I snatched ID out of her hand when I did not I took the ID out of her hand.

Would give zero if possible. Seems like i wasn't the first person to deal with the "lunch break"…read moreissue. I arrived for my 11am appt at 11:02. The woman said I was late and they were taking their lunch and I should come back at 11:30. In addition, she was extremely rude during this exchange. Why would they schedule me for 11 when their "lunch break" is at 11? This place is not a legitimate company. Avoid them at all costs.

Have your ID and payment method in hand afyer signing in to help the process go even quicker and…read moresmoother. I was seen within seconds of signing in and taken to the back for fingerprinting by a lady. She was clear with her instructions and completed my fingerprints with ease. I was in and out within 4 minutes!! Best experience ever, seriously.

The lady was SO RUDE!!!!! She literally had my limp hands in her hand and was telling me to not…read moretouch her Machine even though she had complete control of my hand and was setting it down over the machine. Literally had the worst attitude and was disgusting to even have to interact with her. She was so disrespectful.

I dropped off a packages that was overnight shipping, never left the store, its been in the store…read morein 3 days and they said they have no idea where it is.

My experience was excellent thanks to Miss Tori!…read more All staff were helping customers. I waited on my designated spot. There was a couple at the counter so I waited patiently. Another customer entered the building and Tori greeted him. I wasn't sure if she saw me behind the couple so I stepped around them and said I'm next and she gestured she saw my. When she helped email label to return an Amazon product and pointed to a printer and informed me my label would print there. While I was waiting she helped the man she greeted before assisting me. She scanned his phone and gave her a product. Once she was done my label had printer and she helped me. Tori was polite and courteous. She even explained she greet her customers when they enter and ask what service they needed and that she was going to assist me after her initial inquiry. She didn't have to explain her procedures to assist customers and if made me feel seen and heard. That I sincerely appreciated and with efficacy she took care of the customers all while be patient. This was my first visit to this location and whenever I have needs that can be assisted via UPS I'll definitely return. The store was clean and a bit smaller so prepare for social distancing options. Just a side note. Greetings are kind and professional. Just like Tori greets customers so should the other staff. Calling someone name out without a hello or I'll be right with you seems a bit obtuse. Customer service agents must understand they are agents of service to customer. Thanks Tori hopefully they'll emulate your customer service skill set.