Ben and his team at Wave Media Systems were awesome to work with. It was like having a good friend and his friends, who know everything there is to know about TVs and Audio, come over your house and just hook you up with all of this awesome stuff. They were awesome to work with, and quite funny/entertaining throughout the process, from quote generation all the way to finishing the job. He was able to reply to my request for a quote very quickly, in fact Ben actually managed to come to my house to check out the space where I wanted everything installed THE SAME DAY I REQUESTED THE QUOTE. When we first spoke, he was very friendly and not pushy, like most sales people can be (I should know, I'm a salesman). Instead he asked lots of questions to figure out what I wanted to get out of my entertainment system and what type of budget I felt I was working with --- he didn't push me in any particular direction to try and sell the most expensive items. After providing him with all of this information, we came to discover that we both liked the same brands, so he suggested a very nice package for me, and then gave me options to choose from, while also explaining (with very great detail and a genuine interest/excitement) the differences of each option simple enough for me (not an audio/video wizard) to comprehend. Once I received the quote, I did a quick check online for every piece/part he suggested and quickly found that he wasn't trying to rip me off (AWESOME). Once we agreed on a quote he was able to quickly get the job done in the time he said he would do it. Once they finished the indoor job and did such a great job, I went back to him and asked him to install speakers outside around my pool --- THEY ARE AMAZING AND A TOTAL GAME CHANGER FOR ANYONE LOOKING TO ENTERTAIN POOLSIDE. The only negative thing I would say about this whole experience is now I will never leave my house, because my home entertainment system is amazing --- actually when Ben ran the audio test the first time after installation, I teared up a little because I was so excited to hear this insanely awesome sound system I had been wanting since I was a little kid. I highly recommend Ben and his team for any home theater/entertainment system you might be looking to install in your house/company/etc. Don't waste your time with the other guys! read more