1. Bang & Olufsen

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Winter Park, FL

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Bang & Olufsen

5.0 (2 reviews)
Closed • 11:00 am - 4:00 pm

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5 months ago

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11 months ago

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Best Buy East Colonial

Best Buy East Colonial

2.3(143 reviews)
3.0 mi
•$$

The back glass on my iPhone cracked and I came to the Geek Squad as a walk-in. I have AppleCare One…read moreand it only cost me $30 for a repair. They repaired my phone within 2 hours and I had it back the same day, but when I got home I noticed in my settings that it said the glass wasn't configured with my phone and it couldn't be done because I was on the iOS beta program which was stopping it. So I brought it back and they tried updating it in all the ways they could but unfortunately it couldn't be done. So they ordered another back glass for me free of charge, and decided to re-do the repair. Geek Squad Specialist DC helped me through the entire process and didn't stop helping me until my phone was fully fixed and updated. Amazing customer service from him.

I rarely write reviews like this, but after this experience, I will NEVER purchase an appliance…read morefrom Best Buy again. I purchased an appliance from Best Buy with delivery and installation. Their team installed it incorrectly, which caused WATER TO LEAK INTO MY HOME. To their credit, Best Buy sent a technician who was able to come to my house and correct the improper installation. However, after using the machine, I decided I was not satisfied with it and requested a return. That is when this entire nightmare started. Best Buy scheduled the pickup between 3:00 PM and 7:00 PM. I arranged my day around THEIR scheduled time frame. Then I was told that the pickup team had come BEFORE 3:00 PM, knocked on my door, and no one answered. That was simply not true. I have cameras at my home, so I checked and confronted them about it. No one came to my door. The story then changed. I was told that the pickup team could not get through my gated community. So which one was it? Did they knock on my door and no one answered, or were they unable to get through the gate? And that explanation makes even less sense because BOTH Best Buy's original delivery team AND the technician they later sent were able to enter my community without any problem. My community allows delivery drivers, technicians, and service providers to enter. But the most unbelievable part happened next. At approximately 3:45 PM, while I was still on the phone trying to resolve this, I was told there were NO MORE TEAMS AVAILABLE because everyone had already returned to the warehouse. My scheduled pickup window was 3:00-7:00 PM. How can all of your pickup teams already be back at the warehouse approximately 45 minutes into a FOUR-HOUR pickup window that BEST BUY scheduled? The call itself lasted exactly 46 minutes, meaning I was already dealing with this issue almost immediately after my scheduled window began. Yet somehow there was already nobody available to honor the appointment. Instead of fixing the problem, I was told I would have to reschedule. Then I was told I couldn't even reschedule during that call because their system needed to "update." Update what? The appliance is still sitting in my house. After 46 minutes on the phone, the representative, TJ, transferred me to his supervisor, Jeremy. I expected a supervisor to finally help resolve the situation. Instead, Jeremy was rude and DISCONNECTED THE CALL ON ME. Unbelievable. So now I have no choice but to wait for their mysterious "update" before I can even reschedule a pickup that Best Buy failed to complete in the first place. TJ told me he would call me the following day, so we'll see if that actually happens. This entire experience has been one contradiction after another: improper installation that caused a water leak in my home, a missed pickup during THEIR scheduled window, a claim that someone knocked on my door when my cameras show otherwise, followed by a completely different claim that they couldn't enter the community, followed by being told that all teams had already returned to the warehouse less than an hour into my scheduled pickup window, and finally a supervisor hanging up on me. The amount of time and frustration involved in simply buying and returning an appliance is ridiculous. Never again. I have purchased appliances from Lowe's before and have NEVER experienced anything remotely like this. After this experience, I know exactly where I'll be taking my business in the future -- and it will not be Best Buy.

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Best Buy East Colonial
Best Buy East Colonial
Best Buy East Colonial

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Best Buy - Altamonte Springs - Best Buy - iPhones

Best Buy - Altamonte Springs

2.5(117 reviews)
5.8 mi•Wekiva Springs
•$$

Great service upon arrival and while assisting us trying to find a couple products. The people…read moreworking were definitely nice and welcoming. My only problem with this location is that this is the 3rd time that I have been there and they never have what I am looking for. Even when it says online that they have 4 to 5 in stock. We tried to get them to price match the online price for something else and it was not honored. We will try again during the holiday season and see if they have a better selection.

I came here to get my mom's dashcams installed into her car. The process to get this done was easy…read more in order to get equipment installed, you will have to purchase the installment package online or in person. I bought my package online and was $150. Once I purchased the package, an email was sent with the opportunity to schedule the installation time and date. I arrived and entered through the side entrance. I checked in and within an hour I was out the door after getting a quick tutorial on how to use the new device. The techs were very informative and nice. Just a heads up, if your equipment does not come with certain installation equipment, you may need to buy it which is around $30 bucks. All in all, this as a great experience. Another stop, another story, until the next one...this one get's a thumbs up.

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Best Buy - "Amazon Echo Show 8"

Best Buy - Altamonte Springs - Best Buy - "Ember"

Best Buy - "Ember"

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Bang & Olufsen - electronics - Updated October 2026

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