This review is in Orlando Florida, not in San Francisco, CA
I have an 77 inch LG OLED Gallery TV that this company installed for me. With LG "Gallery" model, it was made to installed flushed against the wall, making it look like a painting hung on the wall. The TV even came with a mounting stand for this purpose.
Before the installers arrived I was assured that this is not a problem as they have installed these before and I wanted an outlet installed for the TV in the box on the wall, getting power from the standard outlet from the existing wall. Mid way to the installation, the installer attempted to run the TV power cord inside the wall without installing a new outlet. I questioned it but he kept insisting that it was fine even though I expressed that it was not up to code to run power cable inside the wall that way. I let it go and paid them $325 plus $30 tips.
Then on following day, I noticed that the TV was not leveled correctly and the right side was slightly not level. The TV was not flushed to the wall as agreed as well. I called them back the next few days, asking for them to come back and even offered to "pay more" which I should not have to, so that they can correct the flush mounting issue. I was totally ignored of course. Also, they never gave me an invoice of any kind even I repeatedly asked for it.
Then I hired another company that came in and fixed all of their issues, like installed the proper dedicated outlet behind the TV in a box and leveled the TV, making the screen flushed against the wall and it was perfect.
After that, I texted Home Theater Solutions back, informing them that I was not happy with their service and had hired someone else to fix the issues. The JD guy, the owner, got angry and texted back and called me names like "Little man", "you are pathetic and have nothing to do and text me this Shi**t," etc. This actually happened and I still have his text if anyone wants to see it.
I paid the guy over $300 plus tips and this was the result. It is amazing to me some one can be this awful. Never again. read more