I really want to talk about how great Wave is. I have gotten several procedures done here - double eyelid surgery, lower eyelid surgery, a facial mole removal, and some peels. My mom has gotten a full facelift. The costs are reasonable and the service is outstanding. More specifically, Dr Ben Lee has been my plastic surgeon and Ailla (the beauty consultant) have been terrific. The front desk at the Arcadia location have been amazing as well. Everyone is extremely patient with me and answer all my questions. I had to come in for some post op care and Dr Ben Lee has been very helpful with that as well. Well-done plastic surgery really does have the ability to lift one's self-esteem. I am very happy with my procedures and encourage anyone interested in plastic surgery to check out Wave! read more

THEY DELETED MY REVIEW ABSOLUTELY POPOSTREUS EXPERIENCE!! SEE TIKTOK FOR PICS: @user6021147042674 During the procedure, the injector STEVEN L33 allegedly failed to aspirate before injecting filler a basic safety precaution and continued injecting despite significant swelling that made symmetry difficult to assess. client later developed a vascular occlusion, a serious medical complication that is especially dangerous with Radiesse because it cannot simply be dissolved. the practice initially admitted fault and verbally agreed to cover corrective care, then reversed their position the next day. The patient also described being laughing and berating patient while seeking help for the complication by SUNNY G4O read more

Wave Arcadia Plastic Surgery & Laser Center - Cosmetic Surgeons Near Me - Arcadia, California

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My Experience with Abdominal Liposuction at This Clinic (December 2025) I had abdominal liposuction at this clinic in December 2025, and I want to share my experience so others can be aware. 1. Pre-op paperwork nightmare: They gave me dozens of pages of documents in English with no Chinese translation and no explanation. Staff just highlighted areas and told me to sign or initial them all. According to California law, someone should have explained the risks, especially if English isn't the patient's native language -- which in my case, it's not. 2. Hidden arbitration clause & pressure to sign: In the middle of those forms was a page waiving my right to legal arbitration. I didn't sign it. But later, when I came back for scar revision, the front desk in Rowland Heights literally forced me to sign it, saying I couldn't get the procedure unless I did. That's completely against California law -- patients have the right to refuse this. 3. No post-op care instructions: After surgery, I was still groggy from anesthesia. No one told my family anything, and nobody informed me when or how to follow up. I had to call myself days later just to get a post-op appointment. 4. No surgical report -- even after 8 months: I requested my surgical report multiple times. The front desk told me only my consultant "Jiajia" could handle it. She said it was emailed (it wasn't), and claimed she wasn't responsible. It's now been 8 months and I still haven't received it -- even though, under California law, I have the right to access it without needing to provide a reason. 5. No one told me I'd have large scars: No one -- not a doctor, not a nurse, not a consultant -- told me that I would have two permanent 2.5cm scars on my lower abdomen. That's something the doctor should have personally disclosed. I only found out after the fact. Six months later, the doctor offered to do a scar revision -- but I had to go under the knife again. 6. Scar revision = more forced forms: Before the scar revision, I was again given forms, including another arbitration waiver. I refused to sign it. The Rowland Heights front desk went through every single page and pressured me again -- saying I must sign to get the "free" surgery. But my original surgery wasn't free -- it was expensive -- so this attitude felt completely unjustified. 7. No follow-up after scar revision: Seven days after the revision, I got my stitches removed -- and then silence. No one followed up. When I asked to schedule a follow-up, the front desk told me only the consultant (again, Jiajia) could help me. But she said the front desk had complained about my attitude -- just because I refused to sign the arbitration waiver. Seriously? 8. Poor communication, unless you're paying: Jiajia also told me I should only contact her if I want to spend more money on a consultation. If I'm not buying a new procedure, she won't handle scheduling. That's unacceptable. 9. Botched stitch removal & wound problems: Turns out, my stitches weren't fully removed. My wound didn't close properly and was still open 2 months later. When I asked to be seen again, the front desk said they wouldn't help me unless I agreed to be photographed. No photo = no treatment. Where is the empathy? 10. Patient rights ignored: Even if I signed a photo release before, I still have the right to say no at any time. Refusing to remove stitches unless I agree to being photographed is not legal under California law. 11. Blaming the patient instead of helping: Another consultant told me the arbitration waiver "must" be signed and blamed the company's training. They said the front desk is just part-time and not responsible. But shouldn't the company be training them correctly? 12. Rude, dismissive behavior: When I tried to explain my concerns, the consultant kept interrupting me and asked repeatedly: "Are you going to book another appointment with the doctor or not?" -- over and over again. I felt completely ignored and pressured. So I walked out. The only staff who showed compassion were a male and female nurse in the operating room, and one kind front desk staff in the Arcadia location. Everyone else acted like they didn't care, especially Jiajia -- who even said, "You're a nurse, you should know!" I'm not a cosmetic surgery nurse -- I'm a patient. I should've been properly informed, not guilt-tripped. In the end, standing up for my rights made me look like I was the problem. But I know my rights -- and if management doesn't take this seriously, I'm ready to escalate and take further action. read more

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Came back today with my favorite provider to do fillers and NAD and Botox. Steven is amazing ! Always have light touch and doesn't force you to purchase if you don't need it. Thank you Steven! read more

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Really good experience! I did ultherapy there every year. Make me looks better . Thanks

This place doesn't have professional people, starting with the consultant, she was rude, no friendly, she didn't gave me good advice,after that I decided not to get any treatment there, she was kind of racist. They just got my information plus 100 dlls for treating me like s..t! read more

I had an amazing experience at Wave. The staff was great and the services were best-in-class. I did the Visia facial assessment and red carpet facial. Yuki was my aesthetician and did a fantastic job on my facial. It was very relaxing, hydrating, and I felt more rejuvenated and moisturized than ever before! Highly recommend read more

This is my second time working with Scarlett for the neuromodulator injection. I have worked with other providers and i can say that she has always been professional, meticulous, and competent. She has always been very honest with the type of treatment I need and do-not need. She makes the experience as pain-less as possible. I plan to continueworking with her for future treatments. read more

This is my favorite! The facility is nice and clean, the parking is plenty, the front desk is always nice (Doris has a great smile and beautiful skin). and Steven has amazing skills, especially with Botox which can be tricky (for eyebrow if I know what I mean), and did I mention they always have good promotion? read more

Great service! The front lady is awesome! Super nice and warm welcoming every time! I have Stephen, he super gentle and super professional skills! Highly recommended! read more

Super good customer service! Awesome place to make you more happy and pretty I like the whole team working here and they make you feel being at home every time you visit! They answer all the questions and concerns you have, super patient and sweet! read more

been in here almost 7 years. This is my number go to place to take care my self. I'm always happy to come here and see the good results after each visit. Highly recommended everyone comes here. read more

Had my procedure with Dr. Ben Lee on May of 2024 and extremely happy with the results. Would highly recommend this place for anyone who is new to plastic surgery as they make you feel very comfortable and all your questions are answered. read more

Had my first Botox injection with Steven and couldn't be more happier with how everything went. He was extremely knowledgeable about everything I had a question about. Can't wait to see the full Results in a few days! read more

This is my go to place for facial and micro-needling treatment. Both Steven and Yuzi are amazing! I will recommend this place to all my friends!! read more

Did a facial here - stress was making my acne pretty bad. It was a 1 hour facial but my aesthetician went overtime just to make sure my face got everything it needed to heal and get better. Couldn't have asked for a better experience. Highly recommend! read more

I came recently to Wave because I'm about to get married and needed a full skin transformation. My friends recommended me this place and I'm so glad I came! I started coming here 6 months ago to prep my skin for the big day and everyone here has been so wonderful. I usually see Scarlet for all my skin prep needs like Botox, hydroinjection, and microneedling. She's so gentle and I feel comfortable during the treatment even though I'm terrified of needles. I asked her what else I can do to make me look younger and she recommended that I also get some ultherapy and fillers done so I look refreshed. Honestly, my asymmetry on my face and volume loss on my cheeks were really bothering me and I didn't know how to fix it so I'm glad she gave me a solution! I saw Sai to do my ultherapy and I saw results 3 months later. It was painful but she took her time to make it as comfortable as possible. I had a vibration tool and a massage bed to distract me. I was then scheduled with Steven to do sculptura for the area under my cheeks and then some filler in my temples and cheeks. He also added some in my lips. Surprisingly, I look like myself but better!. Super natural!! My friends couldn't tell that I had something done but they did tell me I look less tired and glowy. Every provider that I've had here has been awesome. The front desk are very sweet and always greet me warmly. I'm so glad I found this place! They really gave me the confidence I needed to walk down the aisle. It's scary to try new things so close to a big event but I really trusted them to do an amazing job. I can't wait to come back and try other treatments that they offer. read more

This establishment sets the tone for patient care right from the start. Upon contacting them and scheduling a call back to speak to a patient coordinator, what I encountered was 3 different agents that reached out via text that could not answer any of my questions because I had to speak to patient coordinator. However I never heard from the patient coordinator at our previously arranged block of time, instead another agent texted me to ask what service I was interested in, this was going around in circle. The lack of professionalism is completely unacceptable. read more

I've been here twice for botox and touch-up. It's clean, quiet, and beautifully designed. Mei and Jessica welcomed me warmly and pleasantly, and Steven was extremely professional and answered all of my questions. The staff here at Wave have contagious personalities and leave everyone feeling confident and happy with themselves by the end of their visit. read more

Wave Arcadia Plastic Surgery & Laser Center - Reception area with plenty of seating - Cosmetic Surgeons Near Me - Arcadia, California

The staff at Wave have excellent service and professionalism! I would confidently recommend everyone I know to come to Wave!

Im writing in behalf of my mom. My mom did botox with Steven and it's her first time getting anything done. She was anxious but Steven made my mom and i feel at ease because he was explaining everything to us & he answered all our questions. As he was injecting he's explaning what each areas does with how botox works. Overall, my mom's experience is 100% satisfied! Thank you Steven ! read more

2nd time here, the staff are so professional and friendly. They were so patient throughout the entire process of my ultherapy. Awesome experience, highly recommended. read more

I have been to this location many years , the staff team as professional as always. The new front desk lady Mei I just met today is very friendly, kind and patient. Hope to see her every time. read more

I have my ultherapy and facial done at Wave, both feel amazing, service are very patient and friendly, and it turn out very good results after done. read more

I've been to wave and have them taken care of my skin for few years! I am very satisfied with the results and have been referred friends and family to use their services and products! All staff here are super nice and friendly, very professional staff! I'd highly recommend for anyone who needs a reliable service for your skincare services! read more

Staff is nice and patient，responsed timely. I did a skin test and micro needle with this location. so far so good. Highly recommend！ read more

Great service. The consultation and advice from manager Jiajia is very helpful. The front desk lady is nice and sweet.

This place is amazing! I was attended to by Scarlet, who is fantastic. She is attentive to her patients and ensures our needs are met. The facility is clean and relaxing, and the staff is superb. I will recommend this place to everyone. read more

Literally so clean, so friendly, SO Bilingual, and so calming. Felt very safe in their hands and will be coming back all the time for any skin concerns. read more

BUYER beware. In my opinion, I have a botched Juvaderm injection by Thuy. I have asked them for over three months to offer me a refund for the mistake made by Thuy, they have gaslighted me. My face is still swollen and other things as result of her injecting the juvaderm by my temple. I am shocked at the way I have been promised a refund by Brenda of the Arcadia office, and then lied too, such a big office defrauding someone of only $600.00. Three months later I have suffered because this was injected near my temple instead in my laugh lines. BUYER BEWARE they will not own it, if they make a mistake. Anyone needing pictures, please feel free to in box me. this is my opinion and my experience. read more

Love the staff, great practice and provider, professional and attentive! Love arcadia office!

非常专业的整型医院，专业的团队，精湛的技术，一流的设备。从手术到各种医美都是最棒的。选择wave是你明智的选择。你永远不会失望！想变美变年轻的你不要再等。Highly recommend Pico 4 & upper bleph and lift surgery, I like it. read more

I had a lot of acne on my face, went to do facial at wave and it was cleared soon! Very professional!!

My visit here went very well! The staff members were very nice, especially Doris. Steven did the chemical peel and explained all my questions in detail to help relieve any concerns. read more

I have been to this location for many years already. The service front desk is always friendly and nice. I had done my Ultherapy 3 years ago with Ms. Sai and today again with her. I love her services. She is very gentle, considerate, and knowledgeable. She makes me feel comfortable and relaxed with her. read more

The staff are super friendly and helpfully. It is a great place for a routine facial or other cosmetic needs.

The staff here is friendly and made me feel comfortable whether you're getting any surgical or non surgical done. Parking was easy and the location was clean. I would come back with family and friends. read more

Thank you so much for your services! Steven is the best! He's very thoughtful and caring, always gives us ideas and suggestions that can best suit our situation. I'll definitely refer to my friends and family members! read more

HORRIBLE ! Consultant is into sales and disappeared after they get your $. Had a procedure done that cost me over 10k and did a horrible job but wont fix it and won't return calls. read more

Me and my husband did Botox today, the experience was amazing, I didn't feel any pain at all, the injection was explained very well before procedure, definitely recommend ! read more