If you are expecting good customer service from this company, you will be very disappointed. Be it…read morephone calls or text messages or even in store visits, there is no response. A great team of men installed quartz countertops but that's all I can give a good post for. Communication is a barrier. Good luck.

Kitchen & Bath LLC are incompetent plumbers, poor project planners, and OK bathroom tilers…read more Plumbing problems started during the planning phase, when they told me the sink did not need a an overflow, but I didn't think that was right, so I ordered one with an overflow. Thankfully I was correct, since the sink that they sell does have an overflow. I imagine other customers may have had big problems with the overflow after following their bad advice. I had to purchase the bath tub and bath fixtures. We had asbestos glue under the tile and a tub coated with lead, so I had an abatement company due the demo since Kitchen & Bath did not seem to have the expertise to do it. They claimed they could do it, but did not provide any licensing IDs for asbestos and lead removal. These additional costs are not included in the services provided by Kitchen & Bath and reviewed here. On the other hand, I removed the old plastic tub/shower wall cover and installed the mirror and light by myself. After the demo occurred, it was obvious that the plywood floor needed to be replaced. Alberto argued that they could install new plywood on top, but I disagreed. Mold and rot were a big problem, so I wanted it replaced. He delayed the project by 1 week because he was going on vacation and didn't trust his workers to take the floor out correctly without him around. No one from the company arrived at the time they said they would (early the first day, always late after). I work from home, and there was one day where I told them I had an appointment at 10:30, so they needed to show up before 10:30. They arrived at 10:30, when I was walking into the doctor's office. When I called the project lead (and owner) Alberto back after my appointment, he was incredibly rude, unprofessional, and disrespectful. The tiling install guy was late by a few hours and worked until after 8 pm. I have 2 kids and I could not get them ready for bed while this guy was working. The drywall and paint guy always showed up several hours late and could never arrive at a specified time. One day the guys showed up to work for an hour and then left for the day. The project should have taken 9 days but took two weeks because of these late starts and poorly planned work days. There are several small defects that a good contractor would have fixed or avoided, like scraped paint or chipped cabinet surface. These were minor. Every plumbing fixture leaked after the install was complete: the shower, sink handles, and toilet, in that order. I had my own plumber fix it due to Kitchen & Bath's continued incompetence in this area, costing over $250. I am very angry that we decided to remodel the bathroom due to lead and water damage, only to have them improperly install the plumbing, potentially causing water damage. I forgot to get the certificate of insurance before starting the project, and when I asked for it after, they never responded. My insurance agent also asked for it, and they never responded. Now there's a BBB complaint, with still no resolution. I just want the insurance certificate. So if anyone is going to hire them to do anything, only let them do tiling. Hire your own plumber. And if you can, set a daily schedule in the contract.

We had every single window in our home replaced. Don, the salesman, seemed knowledgeable and we…read morefelt confident with our decisions. The crews were extremely professional from start to finish; friendly and knowledgeable in letting us know what to expect each day, diligent in their work, mindful in maneuvering around our home, and left no mess whatsoever. The job was well done. There were however, some big surprises: tints on the glass we didn't expect, and the wrong color combinations on most of the job. We admit we did not scrutinize the contract but the verbal discussions seemed clear (I guess not). I called the salesman and he never got back to me. I talked to the crew and they fixed the one major mistake we could not live with, with sympathy and speed. The rest we decided to just accept, but that means not recommending this place to others.

We've had Waunakee remodeling do a total kitchen renovation, replace all windows over the past 20…read moresome years and we have been absolutely over the top pleased with the job and working with their company. This year we wanted two bathrooms updated, walk in shower in one and new vanity and counter top, new toilet in both. It turned out to be a HUGE nightmare to the tune of 47,000 - yikes!! I will NEVER contract them again.

After extensive research and meetings with other builders, we selected Classic to build our home in…read more2012. We were not disappointed! Here are some comments about Classic's results/performance in several key areas: Quality: This may be where Classic made the greatest impression with us. Brian and the entire team set very high standards for quality, and it shows in their results. This includes high quality materials and craftsmanship, and valuable consultation with decisions. On numerous occasions, they helped steer us towards great style and other decisions that will ensure our long term satisfaction. We regularly receive compliments from friends and family about our home, and Classic deserves a lot of the credit. Communication: We had a true sense of partnership with Classic, and they did a great job keeping us updated along the way. Like many people in our situation, we were nervous and had lots of questions. Classic was responsive and consistently put our minds at ease. Cost/Budget: The process of putting together bids and cost estimates was very easy, and Classic provided accuracy and transparency throughout. The final cost was exactly what we expected, and it was less than the initial bids we had received from other builders. Schedule: Classic did a great job adhering to the planned schedule (which they shared with us along the way), and our home was completed in less than 4 months. Not only that, but we needed a place to live during construction (our previous house sold quicker than expected), and Classic provided us with a flexible arrangement at one of their rental properties. Standing Behind Their Work: In any construction project project, there will be things that didn't quite go as planned or that need follow-up work. A good measure of a service provider is how they handle these occurrences. We had a couple minor things (quality of work from a couple of the sub-contractors) that needed attention and Brian took care of everything quickly and at no extra cost. All in all, we were (and still are) extremely satisfied with our decision to have Classic build our home. We would definitely build with them again, and recommend them to anyone we know who is thinking about building a new home.

We built a Classic Custom Homes (CCH) house in the Lake Wisconsin area that was started in the fall…read moreof 2016 and finished in early 2017. We actually live in Maryland, and went back-and-forth to Wisconsin during the design and building of our home. We selected CCH after due diligence involving the opinions of local real estate agents, looking at an in-progress CCH home and asking questions of the future owners, attending the Madison area Parade of Homes, and checking out a completed spec home with Jennie (the builder's wife) in the Kilkenny Farms development just outside of Waunakee. Jennie really helped us decide on CCH, as she just seemed confident, knowledgeable, and above all, credible. The design process went well, as Brandon was both talented and easy to work with. Building a home is never stress-free, and this house was no exception. 2016 was the wettest year in Wisconsin history, and so the job site was extremely muddy. This made everything more difficult, starting with the ground and driveway being too soft for a cement truck to drive on. With the cement truck having to stay on the main road, cement for the foundation was delivered via "pump" system, which delivers cement via a series of long pipes. The "pump" system was a cost overrun, but given the operating environment, it was unavoidable. When the home was completed, it was not difficult to have the few "punch list" items corrected. Our completed house is everything we had hoped for: beautiful, well-made, and energy-efficient. We still live in Maryland, but plan to move to Wisconsin soon. We were away this past winter, and when we got to our CCH house this summer for the first time in about 8-9 months, we had a wet basement. Thus was likely due to a particularly brutal winter, with heavy snow and then a sudden thaw, and compounded by our not being here to keep snow away from the house. With our insurance company ruling that this was caused by "ground water", our claim was dismissed. However, Bryan of CCH has helped out a lot, first sending out a crew to remove wet carpeting, drywall, and trim, and then scheduling a crew for final remediation. Since our house was completed over two years ago, and we were absent for the entire winter, we are more than grateful for the assistance of CCH. Bryan can be blunt, it is true, but in my view he is also honest and helpful. We are at an age where we may never build another house, but if we do, it will be with Classic Custom Homes. Without reservation, I recommend this builder to anyone.

We worked with artisan on multiple house projects and couldn't be happier with the outcomes and…read moreservice. They are amazing to work with and deliver high quality work. I will always go to them for projects in the future.

How many wonderful things can one person say about Mike Gasch and Artisan Remodeling?? He did a…read moreFULL condominium remodel (down to the drywall) for me, and I was on a tight budget. He guided me through the maze of decisions...steering me to solutions that would be both beautiful and practical (and within my budget). And the emphasis here is on "guided". He is not a dictator! The final product was a condo that surpassed all of my expectations. It is gorgeous! Mike is a pleasure to work with, and his subcontractors are equally professional, friendly and caring (special kudos to his carpenter and to his tile installer). This review is written by one very happy customer.

We are very pleased with our new kitchen cupboard doors from Mad City! Brent, the sales…read morerepresentative, was able to show us lots of photos of other projects on his i-pad, and he also brought samples of various styles and wood colors. We were impressed with how perfectly the new wood matched the original cupboards for such a seamless installation! We chose the arch topped pattern; we were able to use our original pretty backplates and knobs; we did update with hinges that were internal and more modern in appearance. Within the next month, a carpenter arrived to measure precisely for the project. When the big day arrived, two installers came promptly at 8 am. In two and a half days, the kitchen looked beautifully refreshed and new! Cody D. and Greg C. did an exceptional job installing everything! When they left, the kitchen was spotless! We HIGHLY RECOMMEND Mad City for your kitchen cupboard door replacements! Their representatives and their carpenters were very professional and their prices were reasonable! Enjoy the process!

Everything from the time we called to arrange a visit for an estimate to the first time we were…read moreable to use the new shower was fantastic! Professional people, pricing, value, products and workmanship all get a 10 out of 10. They were so impressive on our initial visit, that we ended up buying that night and cancelled our remaining appointments with 4 other companies. Thank you, Larry Johnson and Nancy.

Built our home and finished our basement. Outstanding carpentry and quality of work is the best…read more Very professional and responsive.

I contacted them Summer of 2018 looking for an estimate on a kitchen remodel. I was put in contact…read morewith Michael who told me he had something big he was planning for his daughter, (I think wedding) so I would have to wait several weeks for him to come out. When he finally did he took kitchen measurements, we told him our budget. He informed me it would be a few weeks for an estimate. I waited 3 weeks, no response. I called and left a message, waited another week no response. I called and finally was able to get a hold of him and told he would get the estimate done tomorrow. Well here is is Spring May of 2019 and I am still waiting.-no estimate, no call to say sorry, NOTHING!!. I wish I could rate the quality of their construction but I couldn't even get an estimate. VERY POOR CUSTOMER SERVICE! Glad I didn't try to get that estimate, because if it takes almost a year for an estimate, how long would the actual remodel take?!?

Building a house 200 miles away is a somewhat challenging experience, but we were fortunate to have…read morepeople like Don Fish from Classic Cabinetry help us through the process of designing our kitchen and providing cabinets and counters for other rooms. Don was very helpful and patient as he guided us through the design, the choices, the finishes and the installation process. Our cabinets and counters in our kitchen fit in really well with our timber frames and just look fantastic. The cabinets, counters and sinks in our laundry room and three bathrooms came out perfect as well. We would highly recommend Classic Cabinetry to anyone who is building or remodeling.

From the owner: Classic Cabinetry takes great pride in the kitchen cabinets, countertops, and home remodeling…read moreservices we offer our customers. We believe that over the top service, quality materials, superb workmanship, and keen style work together to create innovative, elegant solutions and products that will last and retain their value for years. We have been in the elegant wood interiors business for over 20 years and we fully understand the finer points of new home construction and remodeling. PRODUCTS Cabinets Countertops Bath & Kitchen Accessories Decorative Hardware Sinks Interior Door Stair Parts Mantels Interior Trim BRANDS Medallion Mid-Continet afele Real Solutions Slide-Away Amerock Belwith-Keeler Karran Masonite Leepers Forshaw Ferche

This place is amazing. The owner and staff are wonderful and you can tell they love being around…read moredogs. While it is not easy for me to leave my two dogs, I know they are being taken care of very well. They provide great updates as well as offer many services to make sure our dogs are happy. The facilities are super clean and i appreciate all the times they have taken care of our dogs.

The Emerald Paw Pet Resort took excellent care of my 4 month old puppy during her stay there. The…read morefacility is super clean. The staff is friendly and professional. She was thrilled to have play time with the other dogs there. I was very confident she would be safe and well cared for! We'll definitely be back!

I contacted Josh at jl General contractors for some much needed home repairs and he was prompt and…read moreguided my wife and I through the process and did a great job for us and we've contacted him as a repeat customer bc of the great quality work that him and his crew do and explained what needed to be done so we understood step by step and gave us options and I would highly recommend his company and have several times bc of the great quality of workmanship...

From the owner: Welcome to JL General Contractors LLC…read more We are a local family owned and operated business dedicated to providing our clients with exceptional service as well as high-quality workmanship. Our experts specialize in a variety of home maintenance services. Some of our services include bathroom and kitchen remodeling, electrical, plumbing, snow plowing, building additions, drywall installation, lawn care and more. We are here to help you create and maintain your dream home. At JL General Contractors LLC, our number one priority is our clients and providing reliable and efficient handyman services. We are licensed, bonded, and insured, so call today for more information.

Epic Fail by Action Professionals. We have done business with Action Pros for several years with…read moreall good service. Last November 2018, they sent a crew to clean our gutters. This crew damaged the gutters and facia beyond repair....holes, dents, gutters tore away from roof. Bad. Unprotected stairs caked in ice...very hazardous. We kept trying to work with them and Nothing was getting addressed so we posted a yelp complaint THEN the owner, Tom Flynn, called us in a panic saying he just got back from his winter home in Florida and a bad yelp post "will kill me". He sent his brother, Rob, who agreed that the gutters and facia were abnormally beat. His office manager. Libby, also came to see the damage and agreed it was excessive. She made a point of saying the two employees responsible for the damage have been fired. Thoroughly saying they did the damage and Action Pros will take care of me if I pull the negative Yelp post. Tom Flynn offered to replace the gutters and not the facia. We asked if he could guarantee the facia will look better than it does now. Mr. Flynn got mad and said he would no longer fix anything for us. He said we would never be happy and we were not worth the expense. Wow. This is beyond "not right". I guess we are headed for small claims court. Too bad. I have 35 years in with a reputable local company, so I do have a fair sense of what is right or wrong...Action Pros are wrong on this.

This was the easiest gutter cleaning experience I could've imagined. I was looking around at…read moredifferent businesses for quotes, decided on Action Professional, then the crew came first thing the next morning and got it done ASAP and left me an invoice on my front door. Really liked the quick turnaround.