They were able to get my husbands nice watch working again at an affordable price Thankyou so muchread more

Who charges for an estimate to replace a watch crystal??? Quote: "leave the watch with me. It…read morewill take a month for my watch guy to look at it and it will be $15 for an estimate". I was a repeat customer having been there in the last few weeks to replace a watch battery and have a piece of trim reaffixed to the inside of the watch. I was charged for them to reaffix the trim piece, which subsequently fell back off. Hopefully they have more business than they need. I will not be returning. ITS NOT A HIGH END WATCH.

If you are a gentleman who is protective of your woman, then please take the time to read this. I…read morewill try to be direct and concise. I stopped by with my girlfriend to look at rings, and when we walked in, she did not feel comfortable and didn't want to stay. After I had exchanged a few words with the salesman, I too did not feel comfortable nor wish to continue the interaction. Another customer walked in, and after a brief moment, the salesman excused himself to go address the new customer. My girlfriend and I took that opportunity to gracefully exit and try to do so discreetly. This is when I realized we were locked in the store. The salesman had a key-fob that unlocked the door when a customer rang the doorbell, and in order to leave, he had to be the one to let you out. Unfortunately, I had to get the salesman's attention in order to leave. He asked if we were done talking with him, and after my "yes", he said, "well, before I let you out, do you want to come over here and get a business card?" Immediately, I felt trapped inside this store, wanting to leave gracefully and discreetly, but I couldn't. Let me be clear. I do not appreciate being locked in a store and not being able to protect my woman (even by simply leaving the building) when she feels uncomfortable or threatened. I have absolutely no intention of returning. I will add, before we went to this place, we went to Duffy's Jewelry, and had an absolute 10/10 great experience. They were very pleasant, professional, and extremely kind and knowledgeable. Both my girlfriend and I felt very comfortable in there, and to be honestly transparent, I truly want to give them my business. I recommend you do the same.

These folks are great! Super knowledgeable, nice and very reasonably priced. Love coming hereread more

My family has almost exclusively used Abe's for everything we needed. From resetting the stone in…read moremy wife's wedding ring to cleaning an antique watch. He's never cheap, but actually I don't really know that since I never got another quote. Abe might be the cheapest around and I wouldn't know. You get what you pay for and I don't mind paying for quality work. Abe and his wife have always been friendly and honest with us, with a good selection to pick from or a custom piece.

Customer service is very poor - they did not follow up by calling me when my watch was ready…read morealthough they had it for several days. The owner gave me a bad vibe that said "we do not care about customers "

The staff at Houghton is patient, knowledgeable, and personable. They will go out of their way to…read moreget the right instrument in your hands. Instrument trials are easy with free shipping even on returns of new instruments. Email questions are answered quickly and intelligently. I have been playing brass instruments since 1976 and have not had a more pleasant remote purchasing experience than this. Buy with confidence from Houghton Horns!

What a wonderful experience!! I had to bring a baritone twice for 2 separate issues, and each time…read morethe experience was top notch. The staff is so friendly, the location is clean and just has an overall inviting feeling when you walk in the door. I have used 2 other stores in the past and I will never go back. Houghton Horns will always have my business. I took the baritone to another location first and was told it would be 2 weeks BEFORE it could be looked at. The quote was $300. And the employee there (Bell's) was very short with me and rude. I then went to Houghton and was told I would likely have it in a day or 2 and the cost was over half the price! And the employees are just so genuinely nice. I regret the many other visits to Bell's and Music & Arts. I promise, you will love this great company!

I ordered the wrong size ring which was a Christmas gift. I filled out and sent the exchange form…read morevis USPS with tracking. I show it was received by you all on 1/13/25. However I have not received the replacement ring. I have tried calling and emailing and have never received a reply. I hate to leave a bad review as the ring was beautiful, but your service after the sale is terrible. You call their phone number it sends you to voicemail and no one ever calls you back. I would really like to get this resolved asap.

I bought a ring from the back in July for my boyfriend. I received it within a week. The ring was…read moregreat but , it was just the wrong size. I filled out an exchange form for a different size and sent it back. I called them to see if I they got it and they said they didn't get it. I filed a claim through my bank saying I never received a new size after sending it back and they lied to my bank and said that I never tried reaching out to them about my ring, when I called multiple times in one week. I didn't get my money back nor did so get my ring back. If you go in person then you'll get guaranteed good jewelry. But if you are out of state do not purchase it from them unless you know for sure the size because you won't get it back. :)

Super fast and efficient plus good prices! Got my watch clasp repaired in seconds. I would…read moredefinitely recommend!

Wasted my time coming to this " repair store " I called before driving to his shop and asked him if…read morehe can repair my watch, I gave him the complete details such as the watch make and model! I asked him if he can repair it and how much he would charge he said he can repair it but will have to look at it to give me the repair cost... Drove all the way to him just so he can tell me that he's not able to work on my watch AFTER I gave him the full information beforehand.

These people give to our community in Robson Ranch and the troops. I like their service and…read moreselection so go here first.

I chose Ehrhart's to have my engagement ring custom made with diamonds that were given to me by my…read morefuture mother-in-law because I had been a customer since moving to Denton in 2001. I expected to receive a quality ring and good communication throughout the process. I wanted to work with people I could trust with a ring I would wear for the rest of my life. Based on what I was told, I expected to have my ring within about eight weeks. Instead, I repeatedly found myself reaching out for updates rather than receiving proactive communication. When I finally received the ring after months of delays, the color of the white gold was not what I expected and was later confirmed by multiple independent jewelers to be outside their expectations for a ring of that age. What should have been an exciting experience became a lengthy and frustrating process. Timeline: Aug 22 Discussed the design in person and sent inspiration photos. Sept 5 Received first sketch. Sept 10 Approved design and left my ring/stones for CAD measurements. Sept 26 1:13 texted for an update. At 3:39 received the CAD rendering and approved it. Oct 1 Received a text that the wax model was ready. Oct 2 Tried on and approved the wax model. Oct 21 Received a text, "Hi, I have the 3D model of your ring. Please swing by and take a look at it. As soon as you approve it we can order your ring." This was the same model I approved on October 2. I pointed this out, I was told, "I was on vacation last week. I forgot. But yes, we ordered your ring on the 2nd." Nov 11 Called for an update. (9 weeks after design approval.) Nov 25 Called again. I was told the ring was delayed in customs. This was the first time I learned it was being made overseas. Dec 10 Emailed requesting the manufacturer, production location, and tracking information. Annette called but did not provide that information, instead citing customs and the government shutdown. (14 weeks after approval.) Dec 12 Received some additional information but still not the manufacturer or tracking details I requested. I was also told the Oct. 21 text meant the ring was already in production, despite asking me to approve a model I had already approved weeks earlier. Jan 5 Emailed again requesting an estimated completion date plus location and customs information. Jan 7 Received a call and email that the ring was ready. Jan 8 Picked up the ring. (18 weeks after approval.) March Noticed the white gold had become much more yellow than expected after only a few months. April Two independent jewelers confirmed the color was not what they would expect. May 5 Returned to the store. Ashley agreed the color was not expected and offered complimentary polishing and rhodium plating, estimating one day. May 9 Called for an update. At 11:04 I was told another project had delayed mine. At 1:32 I was called that it was ready, but I couldn't arrive before closing. May 11 Picked it up and immediately noticed it still wasn't as white as expected. Ashley and another employee agreed. Photos were sent to the maker. I was told they could remake the ring or replace the shank in-house. June 4 Called for an update. I was told there was no response from the manufacturer and that Annette would replace the shank in-house and "take the loss." June 15 Visited Nasr Brothers for an unrelated reason. Peter immediately commented that the color was not what he would expect for a recently rhodium-plated ring. We had it remade in platinum for about the same cost. I was quoted three weeks; it was finished in 17 days and exceeded my expectations in craftsmanship and appearance.

This place was very helpful. One of the few stores in the outlet that offer battery maintenance for…read morewatches. Although I wasn't looking for jewelry, they had wide variety of rings, chains, bracelets, and again watches. And the staff were very helpful and informative, even when admitting that my watch would need to see a professional shop to fix minor internal features