I recently went to Billy Navarre Nissan for service. I needed my oil changed and a tire rotation…read more They brought my car into the shop pretty fast so that was a plus. While im waiting the service advisor comes to me with a air filter that was filthy. I mean dirty as hell telling me that my air filter needed to be changed. Of course not aware that my husband had recently changed my air filter a few months ago. So they either pulled a dirty filter out of the trash or they just keep one on hand. I called my husband and he said no way that filter is that dirty. I get home he opens the hood and pops open the air filter compartment filter clean as hell. Not dirty at all. I should have taken a picture of that filthy filter they showed me. The fact that they tried to scam me and who knows how many others for another 50 bucks is just wrong. How many other people have they pulled that trick on. Finally they we're done with my car, I head outside to check things out. There is oil on the hood of my car and oil is running down the side of my passenger side. Not to mention dirty oil hands marks all over my interior. My interior is very light so I was not happy. Usually experiences are good bit this time was the worse experience ever and I will not be back. The filthy air filter that want mines was my last straw. That makes me question the work that has been done on my car. I had my brake rotors changed a few months ago and i ended up with a flat on my rear passenger tire. Once roadside assistance got there he removed my tire and mentioned that my brakes were dragging. I said thats impossible I just had my rotors changed. He replied those rotors ain't new. Its sad that you pray on people that trust you to do a job and take advantage of them. You lost a good customer

RACIST SALES TEAM! Went in with my mother and sister one day…read moreto look around. Sister is coming up on getting her first car and I got my newest car from this location not too long ago. Great sturdy thing and smooth transaction. My sister and I are born in Lake Charles and speak perfect English. However, as my mom was speaking to ME in her native tongue, the salesman POINTED a FINGER at my MOTHER'S FACE and said "NO, you speak English ONLY!" EXCUSE ME!!! My MOTHER can speak to ME in whatever damn language she pleases! ESPECIALLY IF WE ARE IN THERE TO BUY A CAR! We left nearly immediately. We did submit a complaint and never heard a response. No one ever reached out to us to remedy or apologize. Absolutely horrible, ignorant salespeople.

I heard about Mark Dodge through numerous online forums and searches as I was looking into ordering…read morea Ram 1500. Because of their great reputation and upfront pricing, I decided to factory order my truck through them. I compared prices with a few other dealerships around the country and they easily had the best prices with no add-ons or crazy fees. The sales rep, Anthony Boi, who helped me place my order was very well organized and had excellent communication. He ensured the truck was exactly the specifications I desired. This dealership is extremely streamlined and professional. Every department that takes part in the process from initial order to delivery has very skilled professionals working for them. Their level of attention and respect for me as a customer made me feel very valued. When the truck arrived from the factory (early), I had them arrange shipping for me and the entire delivery process was seamless. I would highly recommend reaching out to them if you are in the market for a new truck and want a great, honest deal.

Good Customer Service, Delivery Person top tier professional. Kept their word on Veterans…read morediscount. Delivery of vehicle went well thru inclement weather. (Logistics) Had to detail truck once received. Good follow up by Melinda Smith on everything I asked about. Pricing for the brand is unbeatable. Ask for Mark G. Overall a good experience. Had to have patience, but it paid off. Still looking for promise detail from logistics person. For the Veterans looking for transparency, they are upfront with pricing, excellent staff. (Melinda) Thanks, will contact this dealership for future purchases. 5x5

It makes me ill to have to resort to writing a negative review online, but I feel as though we have…read moreexhausted our options... We are so disappointed in VW of LC's service department. I brought my 2024 VW Atlas SEL in for suspension squeaking in September 2024. I also got an oil change and tire rotation. (When I say squeaking, the vehicle sounds like an OLD rusty, bouncy car when you get in and out of it.) VW of LC said the noise was not the suspension and that it was actually the heat shield rubbing on the fuel tank. They tightened it and sent me on my way. The noise was still present when I returned home. I return three more times and they kept saying it was the heat shield or that they couldn't replicate the sound. I provided video evidence and showed the service manager and technician in person. They both acknowledge the noise. (Two visits were on the same day as they sent me home without fixing the problem). Upon leaving the vehicle for a few days stay, they brought me to the service bay to remove my personal belongings from my vehicle. The Atlas' trunk was open and the interior trunk panel was removed and in pieces on the floor as they were trying to find the source of the squeaking and clicking noises. Shanna, the service manager reassured me they'd find the cause noise even if they had to pull a speciality tech from Houston. She was, as I believe now, deceptively friendly and reassuring. Several days later I was asked to pick up my vehicle and once again they stated it was the heat shield. I requested to speak to Shanna when I picked up the vehicle to ask about the trunk but she was unavailable. They took a message for her to call me which she never did. The noise was present when I returned home that day. I returned a fourth time and this time they said they couldn't replicate noise. I provided video evidence to Shanna via email with no response. After 4 failed attempts to get my vehicle repaired by VW of LC, I took my Atlas to another dealership in Texas. They diagnosed it as a suspension issue as I originally thought. They also provided a full inspection of my vehicle where upon they noticed damage to my interior trunk panel, the same panel I saw on the floor of the service department at VW of LC. The Texas dealership said some of the clips holding it in place were broken and there were scratch marks in various places. They provided me with video and photo evidence. My husband called VW of LC and spoke to Shanna the Service Manager. She said she remembered the trunk being broken and claimed it was from the manufacturer. (Vehicles are inspected when dealerships receive them.) So if this were true, why was I never notified of the damage by VW of LC, and why was it not noted in my service paperwork? Could it be because they were hoping I wouldn't notice they caused the damage by removing and disassembling the trunk panel? I think this is the conclusion any reasonable customer would come to. I would have never noticed this damage if not for the thorough inspection of the Texas dealership and am grateful they notified me. Shanna told my husband she needed to get with another manager and to call back in a few days and to email the video and photos. I did. Then my husband called back on her suggested day and she was "unavailable" so he left a message. She never called. My husband called and left messages for her during December 2024 at least 3 times if not more. We never got a return call. We decided to have the Texas dealership make the repair since we couldn't get a call back. On January 27, 2025, I emailed Shanna the Service Manager AND the General Manager the receipt which totaled $319.92 with a reminder of the events that occurred. It is February 11, 2025 and we have yet to received a call or reply to the email. So not only did they continuously misdiagnose the problem with my vehicle (which affects my CARFAX), but they also damaged my vehicle and won't take account for it. I have uploaded receipts and photos here. Unfortunately, I am not able to upload the videos here. I am more than happy to pull this negative review down if we could get reimbursed for the damages and for once get a call back. I cannot recommend this service department. *Buyers for VW Atlases - be aware that the Atlas has an known issue with their infotainment screens scrambling. There currently is no permanent fix for this issue and at least for me, VW did not disclose this when I made my purchase. (I did not buy from VW of LC). **Update: Their response to my BBB complaint was, "Business will not be responding to complaint it is what it is". What a complete lack of professionalism.

Please pay attention to all of the 1-star ratings on Yelp, BBB, Google, Dealer rater and any review…read moresites on this dealer. Shop at your own risk at VW of Lake Charles! Normally, I don't write reviews but with my recent experience and interactions with VW of Lake Charles I am compelled to do so. However, I regret I have to give a 1-star rating because my experience was very unprofessional and a bit predatory. While searching for a manual VW Jetta, I found one of the few remaining models at VW of Lake Charles. I submitted an inquiry to check its availability and was promptly contacted by Business Manager Brittany. She then connected me with Salesman Michael Guidry. On Wednesday, while I was still on a plane, I informed both Brittany and Michael that I had just landed in Florida but was very interested in the Jetta they had on their lot. Since I live 300 miles away, I informed both Brittany and Michael that I was very interested in purchasing the vehicle. However, I wouldn't be back home until Sunday, August 25, which would mean I could not visit the dealership until at least Monday. Michael initially did a great job engaging with me and building a rapport as a customer. As an HR Director who values excellent customer service, I appreciated his efforts. Throughout our interactions, I made it clear that I am a businessman and was placing my trust in him, even without having test-driven the Jetta. However, on Thursday, Michael requested a picture of my driver's license before proceeding with any further interaction, which seemed a bit unusual. He did eventually send me a video of the vehicle, as I had requested, to confirm that it was actually on the lot. After receiving the video, I informed Michael that I was ready to buy the car and asked about the next steps. He mentioned he would send me a link to complete a credit application. Instead of using his link, I decided to complete the application on VW's Financial page myself, hoping this would give me more flexibility with other dealers if this one didn't work out. However, that's a story for another day. After pulling my credit, Michael's attitude changed significantly. He became less responsive and evasive, which was frustrating, especially since I was already approved online. When I reached out to him, he made various excuses, claiming he couldn't share my rate due to some Louisiana law about not discussing rates over the phone. Yet, he was able to tell me that I was a Tier 2 or Tier 3--he couldn't recall which. Despite promising to call me before the dealership closed, he never followed through. On Friday, I sent Michael a follow-up text message and he replied that he was out on a family emergency. However, his boss, the sales manager Matthew shared that he was out for his brother's birthday. I had a family member visit the dealership on my behalf and offer $1,000 to hold the car. Despite this, the sales manager informed him that they were expecting a potential buyer from Lafayette the next day, Saturday, to view the vehicle. If they had no intention of selling me the vehicle, I don't understand why Michael would be dishonest and misrepresent the sale. Having me pull my credit, only to have the transaction fall through, was particularly frustrating. Additionally, his flighty and inconsistent communication only added to the frustration. He stated he's been selling cars for 8 years and I guess he learned the BS game quite well. In either case, the dealership did me a disservice. With VW's policy, once your credit is run at a particular dealer, that dealer retains ownership of your profile. This means you will have to go through the credit process again if you decide to work with a different dealership, complicating and potentially prolonging your purchase experience. Beware of doing business at VW of Lake Charles. Also, if you're interested in any Volkswagen vehicle, be aware of their policy that ties you to a single dealer for any credit inquiry. My experience was disappointing and now I have an unnecessary inquiry on my credit profile. Thanks Michael Guidry and VW of Lake Charles.

Team Grant did great! Chad Courville did an awesome job…read moreexplaining everything and getting me into the truck I wanted. Grant gave a reasonable offer for my trade! Test drove and purchased same day. Easy decision and choice! Thanks guys!

We had a great experience with the Navarre team! Our business, Dautriel's Plumbing, needed to add…read morenew trucks and we went to the best first - Navarre! We were treated like family and will definitely go back soon when we need to add 2 more.

Arrived and car i asked to view was not available. Drove from houston. They drove the car to me and…read moreforgot one the keys. They promised to send it to me....it's been five years and having only one set of keys just made me late to my Kid's ballgame...i'm still ticked. I called them about 20 times in the months after the purchase...nothing but a run around.

If you look at my review history and check ins, it's easy to see I am not just a car guy, but a…read morefanatic. In the last 15 years, I've purchased autos from Ford, Nissan, Mitsubishi, Honda, Audi, Volkswagen, BMW, Subaru and Acura. While purchasing those I've also visited lots for Mercedes, Volvo and Genesis, so to say I "know the dealers" in the area is an accurate statement. In this latest purchase of a 2024 Ford Mustang Dark Horse, I worked the deal remotely with the Team at Bolton and the experience was fantastic. I did finance a portion of the car and we did all of that remotely as well so I basically could drive over to the dealer (80 miles away), spend 20 minutes at the dealership going over a few things and I was on my way. I wish all auto purchases were this smooth. I'd highly recommended Bolton and a small fact I was given is that the salesman are not commission based, so they spend the time helping you find the right car and not just "a car they have that you can afford", which makes a big difference in the experience. Enjoy.

They provided all weather mats, window tint, clear film paint protector as well as a lifetime oil…read morechange with Toyota...Blade, Kelly and Ricky helped me out with my new vehicle...

They fixed my car twice. They are very honest , fast , and let u know what's going on every…read morestep. They won't tell you something needs replacing if it don't !!!

Gives car sales a terrible reputation!! I was quoted…read moretwice as much by this dealership than quoted online at KIA.com. TWICE as much! They would NOT give me the breakdown of their prices, attempting to require me to return to their facility when I requested prices. My disability prohibited that from occurring, especially after their actions making me uncomfortable on my visit! If I would have accepted the dealerships proposal at twice the amount, legally I would have been bound to it! They certainly put the pressure on to get me to accept their offer that day! No wonder! Beware of integrity and ethics lacking!!! I did travel to a dealer out of this area and got a GREAT deal! Don't think you have to give your $ to a dealer that doesn't act like they want your business, just your $$!

Went to buy a new car listed on their site for just under $25,000. We did not try to negotiate…read moredown, felt it was a fair price. We get there they add $2000 worth of stuff to the price. Fine, realize they still need to make money. Agreed to the $27,000 price rage. Then they try to jack up the price to over $36,000. Finally, I thought we agreed on a price around $29,000 with TTL, fees included. No!! They manipulated my husband into initialing an agreement to where it didn't include TTL and fees. They had given me an incorrect vin# to give to my insurance company, so while I was on the phone trying to get that fixed they had him sign the agreement. They knew I wouldn't. Then the agreement included one price for our trade in and the sale contract it was lowered by $700. Thankfully a manager had emailed me the signed agreement that I had not seen, because I called him and was inquiring about how why we had paid taxes an the car twice. He used the agreement against me, so I was able to pinpoint the agreement for the trade in. We will see if we ever get a check. Also, they charged us for an inspection sticker they did not provide. I drove around for 10 days before I realized it. Stay away. This is one of the most manipulative car dealerships I have ever dealt with. The owner said contact me. I did, nothing. If I could give this dealership no stars I would.

Great company. Sales people and vehicles are great. They can do miracles. Give them a shot…read more Many happy people

They refuse to do inspection and work on a Mitsubishi Outlander. Needed diag run and inspection…read moreand the refused. They don't stand behind their mechanics to do a correct inspection when it comes to an insurance case. Staring they are afraid to be pulled into an insurance case. Only reason to be afraid is if they don't trust their mechanics to do it right.