I heard about Mark Dodge through numerous online forums and searches as I was looking into ordering a Ram 1500. Because of their great reputation and upfront pricing, I decided to factory order my truck through them. I compared prices with a few other dealerships around the country and they easily had the best prices with no add-ons or crazy fees. The sales rep, Anthony Boi, who helped me place my order was very well organized and had excellent communication. He ensured the truck was exactly the specifications I desired. This dealership is extremely streamlined and professional. Every department that takes part in the process from initial order to delivery has very skilled professionals working for them. Their level of attention and respect for me as a customer made me feel very valued. When the truck arrived from the factory (early), I had them arrange shipping for me and the entire delivery process was seamless. I would highly recommend reaching out to them if you are in the market for a new truck and want a great, honest deal. read more

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Good Customer Service, Delivery Person top tier professional. Kept their word on Veterans discount. Delivery of vehicle went well thru inclement weather. (Logistics) Had to detail truck once received. Good follow up by Melinda Smith on everything I asked about. Pricing for the brand is unbeatable. Ask for Mark G. Overall a good experience. Had to have patience, but it paid off. Still looking for promise detail from logistics person. For the Veterans looking for transparency, they are upfront with pricing, excellent staff. (Melinda) Thanks, will contact this dealership for future purchases. 5x5 read more

My father and I drove in from Texas, to purchase from GM A. Ginsburg and his amazing staff. Negotiations were fair and honest and they beat out any Texas-sized deal around. A++ read more

Mark Dodge - Dad, Otis, Aaron and I. - Car Dealers Near Me - Lake Charles, Louisiana

Simply the easiest and best purchase experience I have ever had a with a dealer. The staff, the order process and through delivery has been just a 10/10. I drove 17 hours to buy a vehicle from here and I'll be honest, I'll be doing it again next go round. No games, 100% transparency and even calling me after hours to keep me appraised on my vehicle order status. I highly recommend them. read more

Mark Dodge - Custom order from mark dodge - Car Dealers Near Me - Lake Charles, Louisiana

Spoke to a salesman trying to buy a new car his name was CJ hung up on my face after I told him I have $2000 for a down payment like my money isn't any good and then try to fix the problem by speaking to a manager name Mike And he was also had a bad attitude and was defending the other guy, do not recommend anyone to do business with these people bad read more

Mark Dodge is probably the best dealer I've ever worked with. I've bought two vehicles from them at this point and will likely buy a third this year. I'm not sure what the other reviewers are talking about. Mark Dodge is very clear on their communication, 100% upfront about all details, gives some of the best deals around, and is the most straightforward sales process I've ever had. I would highly recommend them. read more

This place Needs to work on CUSTOMER SERVICE I been to many dealer and first time on this one employee are so unprofessional lack of communication you don't get greet is like they scared of speaking or idk but definitely First and last time here . read more

Ended up buying a vehicle online from Mark Dodge in Louisiana! I'm in California and I just wanted to say that this dealership went above and beyond in terms of the whole car buying process. The hardest part was waiting for my jeep to get built and delivered! This dealership made it a very easy process. I wanted to thank Sandi for working with me building the Jeep Wrangler 4xe, Marsh for making the financial paperwork over ZOOM, easy, Cody for finding and arranging a shipper to deliver it all the way to me in California and definitely Jason for following up and taking care of last minute details. I had a great experience, especially since I never even set foot inside the dealership,but still making the while buying experience very customer friendly! read more

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They did good. Professional Customer service. Dustin did well managing my expectations. Work in the vehicle from the mechanics was executed well. I won't lie, I was apprehensive about taking my vehicle to this dealership, but everything turned out well. Not too shabby. read more

CUSTOM ORDER PURCHASE I live in Oahu Hawaii, and I bought a truck from Mark Dodge Chrysler Jeep Ram all the way in Louisiana...!!!... Buying a truck out here in Hawaii is Rough, with dealership markups and just having 2 other dealerships to complete for your business is a lose lose situation. So I did some research, made a couple calls and I talked to lady named Sandi Amrith. Before you know it, my price for my 2500 LIMITED truck is 13% under MSRP!!!! From completing my build sheet, communication during the build process, working with the General Sales Manager Aaron Ginsburgh, to Finance with Robert Celestine, to transportation with Derrick Vidrine, to Michal Stanak product specialist taking pics and doing the video walk thru and the rest of the workforce behind the scenes really just made it the easiest, smoothest, vehicle buying process ever!!! The craziest part of this is I did this all from home here in Hawaii. Give them a call/email talk to Sandi (337) 512-5615 samrith@markdodge.net Would I buy again from here or recommend Mark Dodge Chrysler Jeep Ram??? YES AND YES read more

Mark Dodge - Car Dealers Near Me - Lake Charles, Louisiana

Marl Dodge and Jeep Lake Charles LA @ $$ 10,000 26 months still leaking oil. NO WARRANTY read more

Mark Dodge - New motor, 23000 miles still leaking oil Mark Dodge has not fix the leak. $10,000 Motor replacement. SCREW THE LITTLE GUY ......... - Car Dealers Near Me - Lake Charles, Louisiana

Planned an entire trip across the country to pick up a car to be told less than 24 hours beforehand that something is wrong with it. Now I am unable to get refunded on hotel, flight and dog boarding. No time provided of when I can get my car and will have to attempt this all over again. Wish I never went through this process with this business. read more

I now understand why there are so many new vehicles on the lot at this dealership. It has to be customer service. The employees that are there have been there for some time, so they are comfortable. It's the worst customer service in Lake Charles, I know, I've bought a car from every one of the dealerships in town at some point. No follow up, no returning calls, no time to go through the vehicle to show the bells and whistles after purchase, no providing of services promised. all the salesman was interested in was me completing the survey, I should have waited so I could have given them the marks they deserve, which are zero's across the board. read more

Bought a brand new 2021 Ram 2500 Laramie diesel from them in March 2021. Nobody and I mean nobody in Colorado would even come close to their price. I called dealership, great salesman, bought over the phone, no problems what so ever. Flew into Huston and they met me at the airport with the truck. Signed two pieces of paper, and I headed back to Colorado. Everyone was super nice and didn't try to play pricing games. I love the truck and have over 8,000 miles on it. I would recommend them to everyone. Best car buying experience yet in 52 years.!! Todd Stanton read more

Worst experience I have had with a dealership my whole life buying vehicle. We agree on price which was awesome price been got ready to pick truck up tried to add $1000 to deal when I had check in hand which was told price ttl everything ahead of time. I wouldn't even waste my time dealing with them lost a cash sell for new truck today guess someone didn't want my money read more

Recently had a problem with my exhaust on a Ram 1500 we bought new at Mark Dodge. Took it in for service and received an estimate. Truck was repaired as requested. Estimate was the same as quoted. Could not be happier with the service. Our service writer has kept me informed through the complete project. When going in for service you should ask for Scott as he will handle your situation as if you are family. read more

Worst customer service I have ever dealt with especially Scott. My truck was in their shop for 5 months waiting for a new motor. They did not call me to inform me on how long my truck would be in the shop until I started calling. I was told by Scott the reason for part taking so long to come in was because of COVID. After almost 4 months of waiting for my truck I got upset and called corporate office I was informed that the part wasn't ordered right. I was told it should have been expedited since the part was new and for a fairly new truck but Scott did not expedite it. I know i had to go through my insurance company for a rental but after 2 weeks and longer they should offer some kind of curtesy rental. But they refused and told me that was on my insurance. This isn't the first time I've had a bad experience with Scott. When I was in the market looking to buy a new truck they were persistent and even brought the truck to my house. I would not recommend Mark Dodge to anyone. If you want to buy a Dodge travel outside of lake Charles!!! read more

HORRIBLE SERVICE!!! BUYER BEWARE!!! Went to get a quote. Left with nothing two hours later. The service rep Chris. Was rude, lifeless, and really could care less to help you let alone care about his job. Felt like we were bothering him to do his job. Called today, a week later, to check on when I would get a quote for the repairs. He basically told me "I don't know". Absolutely zero effort or customer service. Now worried they did something to our vehicle. Reading reviews they are parts swappers. If you don't like your customer service job.... get another job. read more

My vehicle was towed here while my husband and I were on our way to Lafayette due to an issue with the water pump. Our service manager, Sam, was not good at keeping us updated on our vehicle at all and kept telling us we really needed to have them install a new battery. Considering we had no battery issues prior to bringing it in, and the $450 price they gave us to replace the battery we opted to replace the battery ourselves. We picked up our vehicle after the work was completed and we were told it'd be ready by 10. We got there by 11:30 and it was still not complete. It was finally done around 2:00, we picked it up and drove to O'reilly to purchase a new battery but had the current battery tested. The current battery was fine, Mark Dodge just wanted some extra cash. About 50-70 miles down the road traveling back to Houston, the car begins to overheat, which is the reason it was brought in to be fixed. They did not fix any of the issues that it had, and my vehicle is still being serviced at our local dealer in Houston after we had it towed there because my Jeep completely broke down. It now requires a total engine replacement due to the shoddy work Mark Dodge did. We have tried to get back our $100 deductible but were told no. My advice? Stay very far away from this dealer. read more

Otis, Logan and the rest of the team we're fantastic! They really took care of us and went the extra mile to make sure we got the vehicle we wanted. We appreciate they help and hard work so much! read more

Wow so 3 months later I get an update from a Marsh B saying they are new to YELP! and the part that burns is he did not READ the review! And say that he knows I am out of town....my review stated that I live in La. now and my YELP! location is Sulphur! Marsh you would have been better served to just not have replied at all! Mark Dud! has lost my business....Shame too as my wife really likes the Caliber and we are looking for a new car...off to TX we go. Word to the wise you dont havve to settle for sub par business, take your money elsewhere! read more

This place was horrible! They charged me $500 to unhook a hose, put a pipe in a hose and kink it so I got no water running they my water lines. They lost one of my keys and took parts off the back of my car and left them in the back of the car. There was no reason they should halve been working on the back of my car. The problem was under the hood. They wanted to charge me to replace the key that they lost. 3 weeks after taking it to them I had to take it to a different mechanic to fix what they messed up. I will not ever go back and I advise everyone not to go there either. read more

Ok, so I *do not* like shopping for or negotiating the price of a new car. I pretty much avoid it until absolutely necessary. That said, I had a very good experience at Mark Dodge when we purchased our Jeep. Our salesperson, Charley M, was knowledgeable, enthusiastic, and helpful during every step of the process. I highly recommend visiting him if you are looking for a Dodge, Chrysler, or Jeep. read more

I bought my truck from them 1 OCT. 2021. Had a minor issue with 4x4 in DEC. It took two appointments and a lot of Hollering to get the rental as per warranty. Sept. of 22 I lost oil pressure due to a bad sending unit/sensor. Although it was not causing the problem they refused to work on my truck because I had aftermarket equip. on it. Also, the sending unit started to leak badly as I now can't drive the truck without risking blowing the engine. I have talked with other dealers who have no problem with working on my truck. And I have learned from other former customers that they go out of the way to give bad customer service after the purchase. I now use Navarre Jeep Ram Dodge in Sulpher LA, they are taking great care of me keep me updated on the backordered sending unit. They also have me in a loaner until it's fixed. It seems as though the smaller dealerships provide much better customer support even though I did not buy from them. Unfortunately, I can't give Mark Dodge less than 1 star. read more

This was one of the worst customer service experiences I've ever had. I presented to Mark Dodge (a place I frequent) to have my car assessed after a flood in the area and Phillip Patrin (service advisor) was rude condescending and unconcerned. I was told my car couldn't even be seen until next week and I went in Thursday morning. Thankfully Monty Mills (service manager) was available to hear my concerns and offered a courtesy vehicle and my car was seen and repair this morning. I will say this, however, I went right over to the competition (Billy Navarre Cadillac) and purchased a new vehicle. Dodge lost a customer on this day. I thank Monty Mills for his hard work and excellent customer service but Phillip Patrin cost Mark Dodge a loyal customer because I'd planned to purchase a new vehicle that morning but his lack of respect made me change my and go in a different direction. read more

If you can find an alternative to take your vehicle for service or repair, do it immediately. This dealership's service department is the most unprofessional that I have ever dealt with. My daughter's vehicle was having issues starting. I had it towed in and after three days they advised the Power Control Module was bad and needed replacing. They quoted me a price of $1800 to advised it would be 60-90 days to order the part. I had the vehicle towed to another mechanic who within the hour advised they located a blown fuse to the Starter Relay, a simple fix. How does a reputable dealer miss this issue and then try to talk you into purchasing a new vehicle from them. Totally incompetent and unprofessional, never, never use this dealership for repair or service!!! read more

Worst place ever!!! My husband and I broke down in Lake Charles ( we live in the houston area) and had to have our brand new Dodge Ram Limited 1500 eco diesel there. Truck under warranty but because we didnt purchase from them all hell broke lose. While having to stay in Lake Charles because they had our only transportation. They didn't offer a loaner vehicle we had to rent one, oh be sure when they tell you make sure the rent car is on full be on full. Cause even if it's close to full they charge you an additional 50 dollars!!! Are you kidding me? They then told us truck wasn't covered under warranty and tried to charge us 3800 dollars we told them absolutely NOT. We went and rented a Uhaul truck and pulled our truck all the way back home ourselves and took to our dealership. Can you believe everything was taken care of the way it should have been. Warranty!!! I would never trust Mark Dodge to purchase, service or rent from. They turn what should have been an inconvenience into a total nightmare!!!! Never in my life would I ever use them or refer anyone too. read more

Mark Dodge - Taking our truck home after the worst experience ever. Never, never use this dealership - Car Dealers Near Me - Lake Charles, Louisiana

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I had seen reviews of poor service, but when we got our 2017 Chrysler Pacifica in May, Mark Dodge had the best price. We have our oil changes done here, always pleasant to work with, but yesterday I had a flat. I'm a mom of 4 (3 of which under the age of 3), and when I got home I saw it. I called Reggie, our salesman, because my husband is working out of town. When I tell you Reggie handled it, he HANDLED it. He gave me the number for the wrecker, but just went above and beyond! It was his top priority finding out the quickest way to get my vehicle taken care of and delivered, back to my home. He remember my family and knew that moving car seats to my husbands lifted truck wasn't going to be an easy option with all the Little's I have, and I felt like I family. Thank you Reggie and Mark Dodge! read more

Okay so Mark Dodge posted an Ad yesterday and I posted a derogatory comment about my poor experience with them and aepressed I would not recommend purchasing a vehicle from them and they erase my comments, so I commented again and again them erased my comments and ultimately stopped people from commenting so obviously they also cannot handle a little criticism!!! So here you go Mark Dodge take this down ! Yal suck your service dept lies and sucks and I would never recommend buying from your dealership as well I sold that jeep and bought my new jeep in Texas just to avoid dealing with you guys! read more

I am out of town and they did not want to help me at all they said make an appointment and we will get to you.. then I called before the appointment to see if I can get a loaner car and they said I have to be there before 6 but the hours say they close at 730. So they do suck ....! read more

Bought a used truck from them. Before they gave me the truck they put on new tires and brakes, they also changed the oil. Three weeks later, I see something hanging underneath my vehicle and notice that the exhaust is completely rusted out. When I brought the truck for them to look at they had the nerve to tell me that the exhaust was not like that when I bought it. So in the world that Mark Dodge lives in, an exhaust can completely rust in three weeks. This place is a joke and I would suggest never buying anything from them...They will do anything to sell a vehicle, even hide the fact that it needs work!!! read more

This is the worst dealership you could possibly go to. The workers are rude and careless. I brought my Dodge Challenger in for a recall and they let the car sit in the shop for 4 hours before they started to work on it. Then I finally got the car back and got home and the part was installed wrong. It caused anything electrical in the car to break. I brought my car back the next day on a tow truck and in the process of fixing the problem they wrecked my car and lied to me about how it happened. They said it rolled down a hill into another car due to a faulty parking break. However just from My experience in a body shop, a wreck like that had to happen from something hitting it going rather fast. Now it's 2 weeks later and the car hasn't even gotten a estimate from a body shop. All in all, never take anything you care about in the slightest bit to Mark Dodge. read more

Service is terrible I put my truck in the shop. Numerous times over a period of seventeen months. And. Issues. Still exist!!! I'm a disabled veteran, Having problems with mark dodge in lake Charles. They have gave no choice but to take ACTION. read more

REGGIE, their INTERNET MANAGER is as good as it gets!! Reggie helped orchestrate a deal for me using only EMAILS, Fax, and phone calls. I was able to correspond between my bank and Mark Dodge to close on a deal for my beautiful new toy! 2013 DODGE CHALLENGER R/T with the Track Pack option. Thanks, Reggie! I'd definitely recommend Mark Dodge to anyone looking for a great deal and EXCELLENT customer service. read more

This is the worst service dept., They don't return phone calls, they damaged my Jeep and wants me to pay for it. They kept it 3 weeks and charged me $3000. I give them a 1 star because that is as low as read more

Bought my first car from here.... These guys were awesome! I didn't realize how awesome they were until I moved away. The dodge dealership that I go to in texas is terrible and I dread having to go there for my services. So thumbs up to the mark dodge team! read more

Recently purchased a used 2014 Ford fusion. Love the car, but the customer service however, it needs work. The car purchased has a chip in the windshield we were reassured would be fixed on them when we bring the car back to be detailed. When we contacted our sales person, Curry, he informed us that it will not be fixed and car will not be detailed because we did not "set aside money for that," Of course no money what set aside for it, because we were reassured they would be responsible for the fix. The detailing was also promised for our new ride so it would be nice and clean and ready for a new owner. We asked multiple times if the chip would be indeed get taken care of because we were apprehensive about buying a car with a potential bigger picture problem, seeing as though buying a lemon and an unreliable salesman was the reason we ended up here. "No problem we can just fill that in for you." " I want to get you to a place where you feel comfortable with this purchase." I was. Now, I am not because you are going back on your word. Three stars because I like the car only. read more

My wife and I have bought several vehicles from here. The sales staff is friendly and helpful. So are the sales managers and financial managers. The only reason I will not give Mark Dodge 5 stars is because the service is slow. read more

The Dodge service center has got one of the worst customer service in town. I am a regular customer there for years, and I had my truck towed there about a week ago to have them check it out. I had major work done there less than a year, and I was wondering if that might have been it, Now, one week later, no one has called me to let me know what the problem, I have called numerous times but only get the service manager's voice mails, and they never return any calls. I cannot believe that they are so busy that they cannot get to a vehicle that has been in the shop for a week. If business is that busy, they need to hire more people, or to open another service center. Someone from service, please call me back to let me know what is happening. read more

Monday Feb. 13th - I had a 7am appointment to get the front two door leaks fixed, oil leak, and radio. He said the doors leaking was a common problem and they knew how to fix it easily and would do so under warranty. The radio would probably need to be replaced and they'd look at it. Tuesday Feb. 14th - Still haven't had a chance to look at the Jeep. Everyone is busy and they had other vehicles to look at before mine. Wednesday Feb. 15th - 4:30. I can pick up my Jeep. Nothing was fixed. Mike ordered the radio today and it should be in around 7-10 days. Thursday Feb. 16th. Picked up Jeep. Monday Feb. 27th. 7am I brought the Jeep in to have items fixed from before. Radio should be in any day now and they'll work on the other items. Monday Feb. 27th - 4:43pm - Jeep hasn't been looked at yet, but they expect to look at everything tomorrow. Radio still not in. Door leaks still not fixed. Tuesday Feb. 28th - 4:09 just started to look at Jeep oil leak. Was told yesterday the same guy would look at it.. Now a different guy. Radio still not in. Door leaks still not fixed. Wednesday March 1st - 5:25pm still haven't done anything on Jeep. The guy that was going to look at it today left at 10:30am for a root canal. No one else looked at it today because it wasn't scheduled. Everything has to be scheduled. I asked when it's scheduled to be looked at. It's scheduled to be worked on tomorrow around 11:30am the next day. They will look for the leaks then. He said three different guys need to work on my Jeep. Electrical guy for radio & light, leak guy for oil leak, and door leak guy. Wed. March 1st - Mike called back and said transmission guy left for tooth problem - filling fell out or tooth or something. Will put my paperwork on Monty's desk - he's the service manager & tell him my Jeep's been there for two times each for 1/2 a week and nothing's been done to it. Destin - Guy for navigation, radio, leaks. Mike said to call him around 10am to get an update. Radio still not in. Door leaks still not fixed. Thursday 3-2-17 - 4:45pm Scott the oil/transmission guy that left with the tooth problem didn't come back this day. They said the water leak on the two front doors are from the roof rack (which is not touching any doors in any way) Mike talked with Monty (service manager) and they are going to send it to Hurricane Offroad. They have a machine that fully engulfs the vehicle with water to show where it's leaking. Mike said to call him around 10am or so the next day to check on the status. Radio still not in. Door leaks still not fixed. Friday 3-3-17 2:53pm called to check status and he said he'd call back. He's busy. - Never did. 4:04pm left a message for Mike to call me back. Never did. Called at 5:48pm, no answer. Saturday 3-4-17 - 8:28am - I called & Mike said he's call me back. Called back and said AAA glass said it was leaking on the roof panels and running around to the doors. They did the leak test, not Hurricane Offroad. Scott - broken tooth guy will be back Monday. Stereo is still not in. Electrical guy will look at the light. 90% should be done Monday. Everyone will be back from School and such. Radio still not in. Door leaks still not fixed. Sunday 5th - closed. no work. Monday 6th - 4:35pm. Shift light is fixed. Oil cooler line is busted and needs to order a part for it to fix oil leak. Should be in in about 1-3 days. Radio still not in. Door leaks still not fixed. Tuesday 7th. - no word from the Jeep place. Called, but couldn't get Mike. Wednesday 8th. Sent text & talked to Mike. He said he'd look up the status of the Jeep & call me right back. Never did. Thursday 9th - 4:37pm I txt Mike and he called me back. I asked Mike if he checked on the radio and where it's at? He said they have to manufacture it and it may be 2-6 weeks.Said the guy that looks at the door leaks is in school and won't be back til Monday. I was told Saturday 4th, that this would be looked at Monday morning since this guy would be back from school then. Replaced the leaking oil cooler line. Tightened wire on battery that was loose causing check engine light to come on. Radio still not in. Door leaks still not fixed. April 11th - 7am appointment to fix radio and replace front two door seals. Monty said last time I was there that he would order the door seals and replace them for me at no charge.. Dropped off at 7am and said it should take 3 hours to complete. At 1:00 I checked to see if it was ready and it was. I couldn't make it in this day and told Mike I would pick it up in the morning. April 12th - 7am - Went to pick up Jeep. They said everything was done. I forgot to check on the door seals when I was at the Jeep dealership. I assumed they fixed it because that's what it was there for and they said they would and said everything was done. When I got home, I checked and nothing was done for the front two leaking doors. I've brought it in three times to have this leak fixed and nothing was ever done. read more