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    Mark Dodge

    2.6 (47 reviews)
    Open 7:30 am - 6:00 pm
    Updated 2 months ago

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    Custom order from mark dodge
    Cody N.

    Simply the easiest and best purchase experience I have ever had a with a dealer. The staff, the order process and through delivery has been just a 10/10. I drove 17 hours to buy a vehicle from here and I'll be honest, I'll be doing it again next go round. No games, 100% transparency and even calling me after hours to keep me appraised on my vehicle order status. I highly recommend them.

    Finally on my drieway!
    Rodel R.

    Ended up buying a vehicle online from Mark Dodge in Louisiana! I'm in California and I just wanted to say that this dealership went above and beyond in terms of the whole car buying process. The hardest part was waiting for my jeep to get built and delivered! This dealership made it a very easy process. I wanted to thank Sandi for working with me building the Jeep Wrangler 4xe, Marsh for making the financial paperwork over ZOOM, easy, Cody for finding and arranging a shipper to deliver it all the way to me in California and definitely Jason for following up and taking care of last minute details. I had a great experience, especially since I never even set foot inside the dealership,but still making the while buying experience very customer friendly!

    CUSTOM ORDER PURCHASE I live in Oahu Hawaii, and I bought a truck from Mark Dodge Chrysler Jeep Ram all the way in Louisiana...!!!... Buying a truck out here in Hawaii is Rough, with dealership markups and just having 2 other dealerships to complete for your business is a lose lose situation. So I did some research, made a couple calls and I talked to lady named Sandi Amrith. Before you know it, my price for my 2500 LIMITED truck is 13% under MSRP!!!! From completing my build sheet, communication during the build process, working with the General Sales Manager Aaron Ginsburgh, to Finance with Robert Celestine, to transportation with Derrick Vidrine, to Michal Stanak product specialist taking pics and doing the video walk thru and the rest of the workforce behind the scenes really just made it the easiest, smoothest, vehicle buying process ever!!! The craziest part of this is I did this all from home here in Hawaii. Give them a call/email talk to Sandi (337) 512-5615 samrith@markdodge.net Would I buy again from here or recommend Mark Dodge Chrysler Jeep Ram??? YES AND YES

    New motor, 23000 miles  still leaking oil Mark Dodge has not fix the leak. $10,000  Motor replacement. SCREW THE LITTLE GUY .........

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    Marsh B.

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    I had seen reviews of poor service, but when we got our 2017 Chrysler Pacifica in May, Mark Dodge had the best price.

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    Volkswagen of Lake Charles - Trunk Panel Damage

    Volkswagen of Lake Charles

    (17 reviews)

    It makes me ill to have to resort to writing a negative review online, but I feel as though we have…read moreexhausted our options... We are so disappointed in VW of LC's service department. I brought my 2024 VW Atlas SEL in for suspension squeaking in September 2024. I also got an oil change and tire rotation. (When I say squeaking, the vehicle sounds like an OLD rusty, bouncy car when you get in and out of it.) VW of LC said the noise was not the suspension and that it was actually the heat shield rubbing on the fuel tank. They tightened it and sent me on my way. The noise was still present when I returned home. I return three more times and they kept saying it was the heat shield or that they couldn't replicate the sound. I provided video evidence and showed the service manager and technician in person. They both acknowledge the noise. (Two visits were on the same day as they sent me home without fixing the problem). Upon leaving the vehicle for a few days stay, they brought me to the service bay to remove my personal belongings from my vehicle. The Atlas' trunk was open and the interior trunk panel was removed and in pieces on the floor as they were trying to find the source of the squeaking and clicking noises. Shanna, the service manager reassured me they'd find the cause noise even if they had to pull a speciality tech from Houston. She was, as I believe now, deceptively friendly and reassuring. Several days later I was asked to pick up my vehicle and once again they stated it was the heat shield. I requested to speak to Shanna when I picked up the vehicle to ask about the trunk but she was unavailable. They took a message for her to call me which she never did. The noise was present when I returned home that day. I returned a fourth time and this time they said they couldn't replicate noise. I provided video evidence to Shanna via email with no response. After 4 failed attempts to get my vehicle repaired by VW of LC, I took my Atlas to another dealership in Texas. They diagnosed it as a suspension issue as I originally thought. They also provided a full inspection of my vehicle where upon they noticed damage to my interior trunk panel, the same panel I saw on the floor of the service department at VW of LC. The Texas dealership said some of the clips holding it in place were broken and there were scratch marks in various places. They provided me with video and photo evidence. My husband called VW of LC and spoke to Shanna the Service Manager. She said she remembered the trunk being broken and claimed it was from the manufacturer. (Vehicles are inspected when dealerships receive them.) So if this were true, why was I never notified of the damage by VW of LC, and why was it not noted in my service paperwork? Could it be because they were hoping I wouldn't notice they caused the damage by removing and disassembling the trunk panel? I think this is the conclusion any reasonable customer would come to. I would have never noticed this damage if not for the thorough inspection of the Texas dealership and am grateful they notified me. Shanna told my husband she needed to get with another manager and to call back in a few days and to email the video and photos. I did. Then my husband called back on her suggested day and she was "unavailable" so he left a message. She never called. My husband called and left messages for her during December 2024 at least 3 times if not more. We never got a return call. We decided to have the Texas dealership make the repair since we couldn't get a call back. On January 27, 2025, I emailed Shanna the Service Manager AND the General Manager the receipt which totaled $319.92 with a reminder of the events that occurred. It is February 11, 2025 and we have yet to received a call or reply to the email. So not only did they continuously misdiagnose the problem with my vehicle (which affects my CARFAX), but they also damaged my vehicle and won't take account for it. I have uploaded receipts and photos here. Unfortunately, I am not able to upload the videos here. I am more than happy to pull this negative review down if we could get reimbursed for the damages and for once get a call back. I cannot recommend this service department. *Buyers for VW Atlases - be aware that the Atlas has an known issue with their infotainment screens scrambling. There currently is no permanent fix for this issue and at least for me, VW did not disclose this when I made my purchase. (I did not buy from VW of LC). **Update: Their response to my BBB complaint was, "Business will not be responding to complaint it is what it is". What a complete lack of professionalism.

    Please pay attention to all of the 1-star ratings on Yelp, BBB, Google, Dealer rater and any review…read moresites on this dealer. Shop at your own risk at VW of Lake Charles! Normally, I don't write reviews but with my recent experience and interactions with VW of Lake Charles I am compelled to do so. However, I regret I have to give a 1-star rating because my experience was very unprofessional and a bit predatory. While searching for a manual VW Jetta, I found one of the few remaining models at VW of Lake Charles. I submitted an inquiry to check its availability and was promptly contacted by Business Manager Brittany. She then connected me with Salesman Michael Guidry. On Wednesday, while I was still on a plane, I informed both Brittany and Michael that I had just landed in Florida but was very interested in the Jetta they had on their lot. Since I live 300 miles away, I informed both Brittany and Michael that I was very interested in purchasing the vehicle. However, I wouldn't be back home until Sunday, August 25, which would mean I could not visit the dealership until at least Monday. Michael initially did a great job engaging with me and building a rapport as a customer. As an HR Director who values excellent customer service, I appreciated his efforts. Throughout our interactions, I made it clear that I am a businessman and was placing my trust in him, even without having test-driven the Jetta. However, on Thursday, Michael requested a picture of my driver's license before proceeding with any further interaction, which seemed a bit unusual. He did eventually send me a video of the vehicle, as I had requested, to confirm that it was actually on the lot. After receiving the video, I informed Michael that I was ready to buy the car and asked about the next steps. He mentioned he would send me a link to complete a credit application. Instead of using his link, I decided to complete the application on VW's Financial page myself, hoping this would give me more flexibility with other dealers if this one didn't work out. However, that's a story for another day. After pulling my credit, Michael's attitude changed significantly. He became less responsive and evasive, which was frustrating, especially since I was already approved online. When I reached out to him, he made various excuses, claiming he couldn't share my rate due to some Louisiana law about not discussing rates over the phone. Yet, he was able to tell me that I was a Tier 2 or Tier 3--he couldn't recall which. Despite promising to call me before the dealership closed, he never followed through. On Friday, I sent Michael a follow-up text message and he replied that he was out on a family emergency. However, his boss, the sales manager Matthew shared that he was out for his brother's birthday. I had a family member visit the dealership on my behalf and offer $1,000 to hold the car. Despite this, the sales manager informed him that they were expecting a potential buyer from Lafayette the next day, Saturday, to view the vehicle. If they had no intention of selling me the vehicle, I don't understand why Michael would be dishonest and misrepresent the sale. Having me pull my credit, only to have the transaction fall through, was particularly frustrating. Additionally, his flighty and inconsistent communication only added to the frustration. He stated he's been selling cars for 8 years and I guess he learned the BS game quite well. In either case, the dealership did me a disservice. With VW's policy, once your credit is run at a particular dealer, that dealer retains ownership of your profile. This means you will have to go through the credit process again if you decide to work with a different dealership, complicating and potentially prolonging your purchase experience. Beware of doing business at VW of Lake Charles. Also, if you're interested in any Volkswagen vehicle, be aware of their policy that ties you to a single dealer for any credit inquiry. My experience was disappointing and now I have an unnecessary inquiry on my credit profile. Thanks Michael Guidry and VW of Lake Charles.

    Billy Navarre Honda - Conversation between myself and the general manager.

    Billy Navarre Honda

    (17 reviews)

    (This is for the dealership Billy Navarre Hyundai that is located at 1310 E. College Street, Lake…read moreCharles, La, 70601) I thoroughly explained before my appointment what I could afford to pay for a deposit and my desired car notes. The salesperson, Printice Twiggs, assured me he could make it happen. However, their dealership requires a minimum payment on all of their cars of $2,000.00. After test driving the vehicle (2009 Chevy Tahoe) he conducted the credit application himself on his cell using my personal information (social security, date of birth, etc). I was unable to view the information. I was honest about my income and that I was not currently employed. I submitted bank statements as requested to show proof of the amount of income I received. After running my application, I was told I was approved for two vehicles (the vehicle I test drove and another vehicle, a 2020 Kia Sorrento that was $10,000 more than the 2009 Chevy Tahoe) however I was only interested in one (2009 Chevy) and asked that my credit was not run multiple times if I could not be approved. Unknowingly, he ran my credit five times (twice), causing hard inquiries with two credit bureaus each! He informed me I would do better with the 202 Kia because it passed inspection and has an extended warranty. In contrast, the 2009 Chevy Tahoe was "as is," in so many words, the vehicle needed work done, and my notes would be higher than the Kia, which did not make sense. Before arriving at the dealership, I made sure I set a specific price range and my estimated notes. The Tahoe was listed at $11,900, and the Kia was listed at $20,000. Furthermore, he informed me I would need a down payment of $5,000.00 for the Chevy Tahoe, which made no sense! I later found out that the dealership would not accept the $2,000 as a down payment because while the banks approved me for the amount, the dealership would only pocket $400.00, which is not a profit for the dealership. This practice of not accepting the full down payment approved by the banks is unfair and shows that this dealership is more concerned about their profit than their customers' needs. I decided that if I was approved for the Kia, which seemed like the better deal, and he told me that I would only need $3,000 down and that my notes would allegedly be cheaper than the 2009 Tahoe, I would go with that vehicle. After providing my source of income by providing bank statements, Printice told me I needed a hard copy of the award letter for proof of income, which was located at home. During the Kia test drive, he told me to drive home to pick up my documents, which I also thought was sketchy; however, as a single mother in need of a car, I did so because he promised me I would get the car. All they needed was the hard copies to close the deal. I couldn't locate my documents, so I found them on my phone, in my email, and in screenshots in my pictures. He took my phone and sent my daughter's SSI documents to his cell phone! After a few minutes, he came back and told me I was not approved because the finance manager, Ted, messed up on the numbers when there was only one number to input; I only receive one source of income, and it's not from employment. When speaking with Ted, he unapologetically admitted (have him recorded with his consent) that he messed up on my application and said he wouldn't fix anything. He was very rude and had no sympathy that I spent 5 hours at the dealership to receive nothing due to an error he made! Not to mention, Printice was trying to fraudulently rerun my credit for a car. I had never seen nor had any interest in a Cadillac! I did everything correctly to provide the necessary documents to receive a car for me and my kids. I am in tears because it is not right to mislead someone! I asked for my documentation back, and they refused! I asked them to make it right because Printice promised I was approved for the car; all they needed was the hard copy letter they received. My credit is now destroyed because of this con artist company! Furthermore, the salesperson informed me that he could lose his job for conducting my credit application on his phone. However, when I reported the incident to the general manager, Chris Blackburn, no penalties were imposed. Despite his promise to remove all hard inquiries made on my credit report, this has not been done. I was taken advantage of, and I will not rest until this matter is resolved. The urgency of this situation cannot be overstated. The hard inquiries must be removed, as promised in the text messages I have from the general manager! I spoke with the credit bureaus and they informed me the general manager never put in the request to have the inquiries removed!

    I am going to keep writing and reporting this company until they fix my credit report! I have…read moreevidence from the manager saying he would clear my credit report after they ruined it! Falsey telling me I was approved for a car after spending 6 hours just to take the keys from me and say the finance manager messed up on my account! I am reporting them to BBB. Crooked company only care about the money!

    Nissan of Lake Charles - This is my filter in my car. Clean as a whistle. Not the one they brought out to show me

    Nissan of Lake Charles

    (9 reviews)

    I recently went to Billy Navarre Nissan for service. I needed my oil changed and a tire rotation…read more They brought my car into the shop pretty fast so that was a plus. While im waiting the service advisor comes to me with a air filter that was filthy. I mean dirty as hell telling me that my air filter needed to be changed. Of course not aware that my husband had recently changed my air filter a few months ago. So they either pulled a dirty filter out of the trash or they just keep one on hand. I called my husband and he said no way that filter is that dirty. I get home he opens the hood and pops open the air filter compartment filter clean as hell. Not dirty at all. I should have taken a picture of that filthy filter they showed me. The fact that they tried to scam me and who knows how many others for another 50 bucks is just wrong. How many other people have they pulled that trick on. Finally they we're done with my car, I head outside to check things out. There is oil on the hood of my car and oil is running down the side of my passenger side. Not to mention dirty oil hands marks all over my interior. My interior is very light so I was not happy. Usually experiences are good bit this time was the worse experience ever and I will not be back. The filthy air filter that want mines was my last straw. That makes me question the work that has been done on my car. I had my brake rotors changed a few months ago and i ended up with a flat on my rear passenger tire. Once roadside assistance got there he removed my tire and mentioned that my brakes were dragging. I said thats impossible I just had my rotors changed. He replied those rotors ain't new. Its sad that you pray on people that trust you to do a job and take advantage of them. You lost a good customer

    RACIST SALES TEAM! Went in with my mother and sister one day…read moreto look around. Sister is coming up on getting her first car and I got my newest car from this location not too long ago. Great sturdy thing and smooth transaction. My sister and I are born in Lake Charles and speak perfect English. However, as my mom was speaking to ME in her native tongue, the salesman POINTED a FINGER at my MOTHER'S FACE and said "NO, you speak English ONLY!" EXCUSE ME!!! My MOTHER can speak to ME in whatever damn language she pleases! ESPECIALLY IF WE ARE IN THERE TO BUY A CAR! We left nearly immediately. We did submit a complaint and never heard a response. No one ever reached out to us to remedy or apologize. Absolutely horrible, ignorant salespeople.

    Mark Dodge - car_dealers - Updated May 2026

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