Was in the market for a Honda Odyssey van, the salesman we got was Joseph Leblanc, or JT, no one likes dealing with car dealerships. I must admit this was a good experience, JT made sure we knew what was going on, we were never left alone to sit and wonder. He explained the vehicle very well. Everyone we encountered had a smile and if JT wasn't with us they asked if we were taken care of. And yes, we purchased a vehicle. All in all a very positive experience. read more

(This is for the dealership Billy Navarre Hyundai that is located at 1310 E. College Street, Lake Charles, La, 70601) I thoroughly explained before my appointment what I could afford to pay for a deposit and my desired car notes. The salesperson, Printice Twiggs, assured me he could make it happen. However, their dealership requires a minimum payment on all of their cars of $2,000.00. After test driving the vehicle (2009 Chevy Tahoe) he conducted the credit application himself on his cell using my personal information (social security, date of birth, etc). I was unable to view the information. I was honest about my income and that I was not currently employed. I submitted bank statements as requested to show proof of the amount of income I received. After running my application, I was told I was approved for two vehicles (the vehicle I test drove and another vehicle, a 2020 Kia Sorrento that was $10,000 more than the 2009 Chevy Tahoe) however I was only interested in one (2009 Chevy) and asked that my credit was not run multiple times if I could not be approved. Unknowingly, he ran my credit five times (twice), causing hard inquiries with two credit bureaus each! He informed me I would do better with the 202 Kia because it passed inspection and has an extended warranty. In contrast, the 2009 Chevy Tahoe was "as is," in so many words, the vehicle needed work done, and my notes would be higher than the Kia, which did not make sense. Before arriving at the dealership, I made sure I set a specific price range and my estimated notes. The Tahoe was listed at $11,900, and the Kia was listed at $20,000. Furthermore, he informed me I would need a down payment of $5,000.00 for the Chevy Tahoe, which made no sense! I later found out that the dealership would not accept the $2,000 as a down payment because while the banks approved me for the amount, the dealership would only pocket $400.00, which is not a profit for the dealership. This practice of not accepting the full down payment approved by the banks is unfair and shows that this dealership is more concerned about their profit than their customers' needs. I decided that if I was approved for the Kia, which seemed like the better deal, and he told me that I would only need $3,000 down and that my notes would allegedly be cheaper than the 2009 Tahoe, I would go with that vehicle. After providing my source of income by providing bank statements, Printice told me I needed a hard copy of the award letter for proof of income, which was located at home. During the Kia test drive, he told me to drive home to pick up my documents, which I also thought was sketchy; however, as a single mother in need of a car, I did so because he promised me I would get the car. All they needed was the hard copies to close the deal. I couldn't locate my documents, so I found them on my phone, in my email, and in screenshots in my pictures. He took my phone and sent my daughter's SSI documents to his cell phone! After a few minutes, he came back and told me I was not approved because the finance manager, Ted, messed up on the numbers when there was only one number to input; I only receive one source of income, and it's not from employment. When speaking with Ted, he unapologetically admitted (have him recorded with his consent) that he messed up on my application and said he wouldn't fix anything. He was very rude and had no sympathy that I spent 5 hours at the dealership to receive nothing due to an error he made! Not to mention, Printice was trying to fraudulently rerun my credit for a car. I had never seen nor had any interest in a Cadillac! I did everything correctly to provide the necessary documents to receive a car for me and my kids. I am in tears because it is not right to mislead someone! I asked for my documentation back, and they refused! I asked them to make it right because Printice promised I was approved for the car; all they needed was the hard copy letter they received. My credit is now destroyed because of this con artist company! Furthermore, the salesperson informed me that he could lose his job for conducting my credit application on his phone. However, when I reported the incident to the general manager, Chris Blackburn, no penalties were imposed. Despite his promise to remove all hard inquiries made on my credit report, this has not been done. I was taken advantage of, and I will not rest until this matter is resolved. The urgency of this situation cannot be overstated. The hard inquiries must be removed, as promised in the text messages I have from the general manager! I spoke with the credit bureaus and they informed me the general manager never put in the request to have the inquiries removed! read more

Billy Navarre Honda - Conversation between myself and the general manager. - Auto Repair Near Me - Lake Charles, Louisiana

I am going to keep writing and reporting this company until they fix my credit report! I have evidence from the manager saying he would clear my credit report after they ruined it! Falsey telling me I was approved for a car after spending 6 hours just to take the keys from me and say the finance manager messed up on my account! I am reporting them to BBB. Crooked company only care about the money! read more

Very unfortunate that we have to make this review. As an active duty service member who travels and is moved around I was very disappointed to have my family riding around in a very dangerous situation for weeks over being misinformed by them and I'm mad at myself for not reading all my paperwork. We took our vehicle in and we find out that in our 2022 the master cylinder was bad. They put us in a rental that my whole family could get in. Then a few days later we were told they ran our vehicle into a golf cart. They then agian put us in a different rental no bigger than the first one. Sadly I had to drive there for pictures of the damages. Yes they said they would repair it but the damage was never reported to anyone. We get an invoice with 00.00 and it states : CUSTOMER STATES THERE IS DAMAGE TO THE FRONT OF VEHICLE DAMAGE TO LT BUMPER COVER VALANCE SKID PLATE RT UPPER BRACKET GRILLE SURROUNDING LT HEADLAMP ASSY AIM HEADLAMPS REPLACED LT BUMPER COVER VALANCE SKID PLATE RT UPPER BRACKET GRILLE SURROUNDING LT HEADLAMP ASSY AIM HEADLAMPS. We didn't state anything when it came to damage because we didn't crash the vehicle we were not present when it happened and were contacted via phone to tell us. Cosmetic or not the value of our vehicle goes down. When we get ready to trade it in and they ask if there were any previous damages what are we to do? Be dishonest. We asked them to report the damage to Carfax but they said they wouldn't and we could report it if we liked to. We should have let our insurance company handle everything. This is far from over. We find speak to a member of management who says it's finally good to speak with you. Hahaha management should have reached out from the start. So disappointed with them and Hyundai read more

The Sales Team and Staff were awesome and it was one of the best vehicle buying experiences. I could not have asked for more. Can't go wrong with Navarre Honda in Lake Charles, Louisiana! read more

Went in 2 weeks ago. Couldn't agree to a price on my trade in which was fine. I left and the salesman Josh called and let me know the $15k offer was good for 30 days and if I change my mind to come back in. Now on 07/19/24 I received a call from Cartrell trying to get me to come in. I explained the deal with my last visit and I will be selling my vehicle out right. She insisted come in and she can do better. I asked whete is Josh, she said he is no longer employed there (He did great when I went 2 weeks ago). She wanted to repeat the whole appraisal again. In which I explained Joshs 30 day guarantee deal. She said let me speak to the manager. They came back with a higher price for the Pilot than last time and now offered $12k which is $3k less than original offer supposedly good for 30 days which is still not what I wanted. Why call someone and tell them you can do better and give you a chance just to waste over an hour of our time to do worse. When I left last time everyone understood I wasn't coming back until I sold my car myself and then I would return. First time everyone was fair, second time NOT AT ALL. The manager and Josh understood and we shook hands and had a friendly conversation the first time. Second time same Manager just laughed and found it humorous with the lower offer. I am shocked and I guess keep driving to Lafayette Community Honda that has better deals on just the online price to start with than Billy Navarre Honda. Both sales people told me no way that its right. That is where all 3 of my hondas have come from. Management could always reach out and make it right. I won't be back on my own for sure. read more

I would not suggest this place, because my daughter went here to get a car and all this place cares about is making a sale they do not match what the customer makes to what they can afford which is ridiculous if they do not watch it they will lose all kinds of business, my daughter makes $300 a week and they got her in a car where she has to pay over $600 a month, which she's going to end up getting her vehicle repossessed, because she cannot afford the payments, all they care about is making a sale, which is ridiculous because they need to match what the customer makes with how much they can afford a month that is how a good business does business, and they just care about getting their boat or their winter house or whatever not what the customer needs. So if you agree with me, then I suggest you let them know it. read more

I brought several veh from this dealership I wasn't pleased with my last purchase of the 2017 Altima I purchased it been in 2 accidents and was lied to that it wasn't in any accidents tried to trad it & was turned down cause of the accidents it's been in I new knew about until after trying to trade it for a new car read more

My battery was draining my car and I was stranded. Kristina really helped me out and got me in and serviced my car . I was impressed with the kindness and compassion of Kristina. I live in Baton Rouge and was only down for my mom in the hospital. This was a tremendous help. read more

Took my 2004 Honda Element in for a simple and minor recall notice and decided to get their 29.00 oil change while there. They also offered a free 12 point (multipoint) inspection. When I went to pick up my vehicle 3.5 hours later, they told me my front and rear brake pads were 95% worn and needed to be replaced for a total cost of $290 which was a little high but in line with others. But the kicker was that he then tells me my rear main seal is leaking oil and it costs $800 to fix. I ask him that if it was leaking oil, then why do I never have to add oil and why are there no oil leaks on my garage floor - ever? He (Jason) then looked like a deer in headlights. When I got the vehicle home, I jacked it up and saw no indication of an oil leak anywhere around the rear main seal. But the funny thing is, I then had oil leaking from just below where they changed my oil filter. Imagine that, after an oil change, they don't even bother to wipe off the spillage from when the old filter was pulled? And another funny thing is both fluid levels on my steering and brakes were low yet they never bothered to tell me that. So, evidently their cheap oil change and free multipoint inspection is simply a way to create or manufacture new service business. Anyway, I'll never trust their service department. If they ever tell you anything, get a second opinion. I'll be getting the brake pads changed next time I'm in Houston as Pompelli isn't any cheaper. Meineke will do it for $110 for each axle but I have a good mechanic in Houston. Update - just spoke to the service manager and he told me that with a rear main seal leak, it could be such a small and slow leak that you won't notice any oil seepage and there is a good chance it won't leak oil. I did express my disappointment with them and explained to him that it all just looked funny to tell me I need an $800 repair but that they didn't bother to tell me I was low on steering and brake fluid and that they didn't wipe their spillage up off of the chassis. read more

Great dealership. They remember you after you purchase your car/truck. You'll be pleased with all aspects of this company.

I had the oil changed and tires rotated in my Honda, && I highly recommend going here. Fast service && friendly workers. I would have given it 5 stars if they would have remembered to check my tire pressure and reset my maintenance indicator. Although when I told them they corrected both issues ASAP. read more

I went to Billy Navarre on Wednesday (8/22/18) because I was in the market for a new vehicle. One of the sales consultants seen the car that I drove up in recommended the new Honda Civic Hatchback because they shared a few similarities. That car was like my old car (which I already loved) on steroids. So props to her for finding another car that I love. Both her and her sales managers were friendly and very helpful in assisting me in acquiring the car of my current dreams. Unfortunately after leaving the dealership my tire pressure notification light came on within like 5mins. Makes me kind of wish I test drove it for an extra few minutes. So I immediately return to the dealership and speak with my sales consultant and she tells me to go to the quick lube/ car wash and that they could check it out for me and put air in my tires. The guy at the quick lube put air in my tires and also fixed my car computer system so that the tire pressure notification went off. While he was putting air in my tire I noticed like a small pen top size mark (which at first I thought it was just dirt) right above one of my driver side doors. It really wasn't that bad and that noticeable; I just asked him what he would recommend for me to buy so I could eventually get rid of it. He stated that he really didn't know and suggested that I go to the collision center because they probably would know. I then drove to the collusion center and went to one of the receptions so she could finds someone who can help me and she tells me she can't do anything without the sales consultant. Okay. So I head back to the Honda building to find my salesperson. I see her and her Manager and I explain my small problem about the mark on my car. I was just looking for advice on how to get it out (like buffing it or something). The manager said that it was unacceptable and he had someone contacted at the collision center so that the mark could be removed. I must admit that made me happy because of that being less things that I would have to do. Both the mark and my tire pressure notification was soon a thing of the past. Around 8:30pm the same day I noticed my tire pressure notification light returned. It being too late to go back to the dealership I stopped at a gas station to check my tire and put air in them if needed. Two of my tires were low (One being just under 20PSI), so I put air in it with every intention on trying to schedule an appointment to get everything checked out the next day. I contacted my sale consultant, she instructs me to call the Honda service center so I can get this problem resolved. I scheduled my appointment with the service department then eventually headed that way. That's when I found out that it's not them but the quick lube that I should go to. So I head to the quick lube, and one of the guys checked my tires and apparently found something in one of them. A lady there then comes to me to tell me that she has bad news and the guy found something in my brand new tires (To the point that they needed to be replaced) and if I wanted to see what it was. I was worried less about what it was and more with resolving the problem. I asked her if they could fix it and she asked did I have a certain tire protection. I had no clue if I did (luckily I did). However If I didn't I would've been extremely annoyed if someone tried to say that I had to pay out of pocket for a new tire. Just 2 days after I brought my car, after bringing it to the same place for the same problem minutes after buying the car. But I had the protection so not my problem. But of course things had to become a tad bit more depressing. My car tires weren't in stock so they have to order some that would hopefully be here by Monday. It does suck when you had plans to go out of town for the weekend, to show one of your friends your car. Showing someone a new car with a tire pressure warning across the big and beautiful screen detracts from the moment a little lol. However since it just a slow leak as long as I keep a bunch of quarters on me I can stop at a gas station to check and fill it up if needed. Pros: the sales team that I had WERE AWESOME . However in the future I would definitely test drive the car for much longer and get it checked out by a mechanic regaurdless if it's brand new. read more

We always buy Chevy and Honda, and we always go to Billy Navarre. The staff is friendly and helpful.

This is the worst service of any dealership I've ever encountered. They sell a vehicle then refuse service. Their salesman lie to get you to buy a vehicle then give you the worst warranty available. Do not buy from salesman Justin Chaisson or John Hoffpair. They are the worst liars at the dealership. read more

Billy Navarre Honda - Nav screen my brand new car that was five weeks old. No dents, they refuse to fix it. - Auto Repair Near Me - Lake Charles, Louisiana

Apparently online appointment times should be followed up with a phone call. I dropped it off before 8 am for a pre scheduled appointment and I had to track someone down because there was no one at the service consultant desk. I guess they don't cross reference the car with the online appointments and I got distracted asking the guy about the early brake wear warranty. After three hours called and was told by the service desk assistant, who sounded like she'd been dealing with this type of call for awhile, that I should've told them that I needed to have the car back by one because they had to finish cars from the day before and I should expect the car to be there all day. When I called back and let her know that I had made an online appointment she was a bit friendlier but sounded very frustrated with their online system. I think they need to fix this before allowing people to schedule them online. The service itself has been going down hill as well and it is hard to get an actual person that works in the back on the phone to get an eta on the vehicle. read more

We were shopping for a used GMC Yukon and Navarre Honda happened to have the model and year that we were looking for. We had another car located in Lafayette and one in Baton Rouge but the Navarre guy said we really needed to go to Lake Charles and look at his car. He sent us a CarFax and promised to match the Baton Rouge price, and told us that his car had 5,000 fewer miles. So we went to Lake Charles to look at the car. When we got there we found out that the guy was lying about the miles and that the car had more than 7,000 miles more than their representations. They lied about the mileage to get us on the lot and then tried to pressure sell the car. We got the heck out of there, having learned our lesson about trusting these guys. read more