I recently went to Billy Navarre Nissan for service. I needed my oil changed and a tire rotation…read more They brought my car into the shop pretty fast so that was a plus. While im waiting the service advisor comes to me with a air filter that was filthy. I mean dirty as hell telling me that my air filter needed to be changed. Of course not aware that my husband had recently changed my air filter a few months ago. So they either pulled a dirty filter out of the trash or they just keep one on hand. I called my husband and he said no way that filter is that dirty. I get home he opens the hood and pops open the air filter compartment filter clean as hell. Not dirty at all. I should have taken a picture of that filthy filter they showed me. The fact that they tried to scam me and who knows how many others for another 50 bucks is just wrong. How many other people have they pulled that trick on. Finally they we're done with my car, I head outside to check things out. There is oil on the hood of my car and oil is running down the side of my passenger side. Not to mention dirty oil hands marks all over my interior. My interior is very light so I was not happy. Usually experiences are good bit this time was the worse experience ever and I will not be back. The filthy air filter that want mines was my last straw. That makes me question the work that has been done on my car. I had my brake rotors changed a few months ago and i ended up with a flat on my rear passenger tire. Once roadside assistance got there he removed my tire and mentioned that my brakes were dragging. I said thats impossible I just had my rotors changed. He replied those rotors ain't new. Its sad that you pray on people that trust you to do a job and take advantage of them. You lost a good customer

Never done business with these folks but when they just ran an advertisement where I can save $8350…read moreon a new Nissan Titan that tell's me they are old school car con artist. Who over prices a $30,000 pick up by over 8k to run a sale? Car dealerships should do away with MSRP bull corn and just give us all one price. Get with the new world marketing and quit the old car con bs. MSRP is a joke and is a totally useless number. If your really care about your customers, quit the con and only quote the price and not some mythical and fictitious number you say we can save..

I heard about Mark Dodge through numerous online forums and searches as I was looking into ordering…read morea Ram 1500. Because of their great reputation and upfront pricing, I decided to factory order my truck through them. I compared prices with a few other dealerships around the country and they easily had the best prices with no add-ons or crazy fees. The sales rep, Anthony Boi, who helped me place my order was very well organized and had excellent communication. He ensured the truck was exactly the specifications I desired. This dealership is extremely streamlined and professional. Every department that takes part in the process from initial order to delivery has very skilled professionals working for them. Their level of attention and respect for me as a customer made me feel very valued. When the truck arrived from the factory (early), I had them arrange shipping for me and the entire delivery process was seamless. I would highly recommend reaching out to them if you are in the market for a new truck and want a great, honest deal.

Good Customer Service, Delivery Person top tier professional. Kept their word on Veterans…read morediscount. Delivery of vehicle went well thru inclement weather. (Logistics) Had to detail truck once received. Good follow up by Melinda Smith on everything I asked about. Pricing for the brand is unbeatable. Ask for Mark G. Overall a good experience. Had to have patience, but it paid off. Still looking for promise detail from logistics person. For the Veterans looking for transparency, they are upfront with pricing, excellent staff. (Melinda) Thanks, will contact this dealership for future purchases. 5x5

It makes me ill to have to resort to writing a negative review online, but I feel as though we have…read moreexhausted our options... We are so disappointed in VW of LC's service department. I brought my 2024 VW Atlas SEL in for suspension squeaking in September 2024. I also got an oil change and tire rotation. (When I say squeaking, the vehicle sounds like an OLD rusty, bouncy car when you get in and out of it.) VW of LC said the noise was not the suspension and that it was actually the heat shield rubbing on the fuel tank. They tightened it and sent me on my way. The noise was still present when I returned home. I return three more times and they kept saying it was the heat shield or that they couldn't replicate the sound. I provided video evidence and showed the service manager and technician in person. They both acknowledge the noise. (Two visits were on the same day as they sent me home without fixing the problem). Upon leaving the vehicle for a few days stay, they brought me to the service bay to remove my personal belongings from my vehicle. The Atlas' trunk was open and the interior trunk panel was removed and in pieces on the floor as they were trying to find the source of the squeaking and clicking noises. Shanna, the service manager reassured me they'd find the cause noise even if they had to pull a speciality tech from Houston. She was, as I believe now, deceptively friendly and reassuring. Several days later I was asked to pick up my vehicle and once again they stated it was the heat shield. I requested to speak to Shanna when I picked up the vehicle to ask about the trunk but she was unavailable. They took a message for her to call me which she never did. The noise was present when I returned home that day. I returned a fourth time and this time they said they couldn't replicate noise. I provided video evidence to Shanna via email with no response. After 4 failed attempts to get my vehicle repaired by VW of LC, I took my Atlas to another dealership in Texas. They diagnosed it as a suspension issue as I originally thought. They also provided a full inspection of my vehicle where upon they noticed damage to my interior trunk panel, the same panel I saw on the floor of the service department at VW of LC. The Texas dealership said some of the clips holding it in place were broken and there were scratch marks in various places. They provided me with video and photo evidence. My husband called VW of LC and spoke to Shanna the Service Manager. She said she remembered the trunk being broken and claimed it was from the manufacturer. (Vehicles are inspected when dealerships receive them.) So if this were true, why was I never notified of the damage by VW of LC, and why was it not noted in my service paperwork? Could it be because they were hoping I wouldn't notice they caused the damage by removing and disassembling the trunk panel? I think this is the conclusion any reasonable customer would come to. I would have never noticed this damage if not for the thorough inspection of the Texas dealership and am grateful they notified me. Shanna told my husband she needed to get with another manager and to call back in a few days and to email the video and photos. I did. Then my husband called back on her suggested day and she was "unavailable" so he left a message. She never called. My husband called and left messages for her during December 2024 at least 3 times if not more. We never got a return call. We decided to have the Texas dealership make the repair since we couldn't get a call back. On January 27, 2025, I emailed Shanna the Service Manager AND the General Manager the receipt which totaled $319.92 with a reminder of the events that occurred. It is February 11, 2025 and we have yet to received a call or reply to the email. So not only did they continuously misdiagnose the problem with my vehicle (which affects my CARFAX), but they also damaged my vehicle and won't take account for it. I have uploaded receipts and photos here. Unfortunately, I am not able to upload the videos here. I am more than happy to pull this negative review down if we could get reimbursed for the damages and for once get a call back. I cannot recommend this service department. *Buyers for VW Atlases - be aware that the Atlas has an known issue with their infotainment screens scrambling. There currently is no permanent fix for this issue and at least for me, VW did not disclose this when I made my purchase. (I did not buy from VW of LC). **Update: Their response to my BBB complaint was, "Business will not be responding to complaint it is what it is". What a complete lack of professionalism.

Please pay attention to all of the 1-star ratings on Yelp, BBB, Google, Dealer rater and any review…read moresites on this dealer. Shop at your own risk at VW of Lake Charles! Normally, I don't write reviews but with my recent experience and interactions with VW of Lake Charles I am compelled to do so. However, I regret I have to give a 1-star rating because my experience was very unprofessional and a bit predatory. While searching for a manual VW Jetta, I found one of the few remaining models at VW of Lake Charles. I submitted an inquiry to check its availability and was promptly contacted by Business Manager Brittany. She then connected me with Salesman Michael Guidry. On Wednesday, while I was still on a plane, I informed both Brittany and Michael that I had just landed in Florida but was very interested in the Jetta they had on their lot. Since I live 300 miles away, I informed both Brittany and Michael that I was very interested in purchasing the vehicle. However, I wouldn't be back home until Sunday, August 25, which would mean I could not visit the dealership until at least Monday. Michael initially did a great job engaging with me and building a rapport as a customer. As an HR Director who values excellent customer service, I appreciated his efforts. Throughout our interactions, I made it clear that I am a businessman and was placing my trust in him, even without having test-driven the Jetta. However, on Thursday, Michael requested a picture of my driver's license before proceeding with any further interaction, which seemed a bit unusual. He did eventually send me a video of the vehicle, as I had requested, to confirm that it was actually on the lot. After receiving the video, I informed Michael that I was ready to buy the car and asked about the next steps. He mentioned he would send me a link to complete a credit application. Instead of using his link, I decided to complete the application on VW's Financial page myself, hoping this would give me more flexibility with other dealers if this one didn't work out. However, that's a story for another day. After pulling my credit, Michael's attitude changed significantly. He became less responsive and evasive, which was frustrating, especially since I was already approved online. When I reached out to him, he made various excuses, claiming he couldn't share my rate due to some Louisiana law about not discussing rates over the phone. Yet, he was able to tell me that I was a Tier 2 or Tier 3--he couldn't recall which. Despite promising to call me before the dealership closed, he never followed through. On Friday, I sent Michael a follow-up text message and he replied that he was out on a family emergency. However, his boss, the sales manager Matthew shared that he was out for his brother's birthday. I had a family member visit the dealership on my behalf and offer $1,000 to hold the car. Despite this, the sales manager informed him that they were expecting a potential buyer from Lafayette the next day, Saturday, to view the vehicle. If they had no intention of selling me the vehicle, I don't understand why Michael would be dishonest and misrepresent the sale. Having me pull my credit, only to have the transaction fall through, was particularly frustrating. Additionally, his flighty and inconsistent communication only added to the frustration. He stated he's been selling cars for 8 years and I guess he learned the BS game quite well. In either case, the dealership did me a disservice. With VW's policy, once your credit is run at a particular dealer, that dealer retains ownership of your profile. This means you will have to go through the credit process again if you decide to work with a different dealership, complicating and potentially prolonging your purchase experience. Beware of doing business at VW of Lake Charles. Also, if you're interested in any Volkswagen vehicle, be aware of their policy that ties you to a single dealer for any credit inquiry. My experience was disappointing and now I have an unnecessary inquiry on my credit profile. Thanks Michael Guidry and VW of Lake Charles.

I want to thank both Nick and Brett in the service department. I'm truly grateful for both their…read moreprofessionalism and customer service.

Special Thanks Riley Wood. My wife is handicapped so I needed a vehicle with a specific height for…read moreeasy access. Riley got on his computer and immediately started searching while we were on the phone with him. He found us a van with everything we needed. We had tried at other car lots and got no help at. Thanks again Riley for helping us so professional and in a quick manner

They charged me for an air filter replacement. When I went to get my next service done, I was…read moreinformed an air filter replaced when they showed me the air filter. It was filthy. Hard to believe that it would get that dirty after only 5000 miles.

Arrived and car i asked to view was not available. Drove from houston. They drove the car to me and…read moreforgot one the keys. They promised to send it to me....it's been five years and having only one set of keys just made me late to my Kid's ballgame...i'm still ticked. I called them about 20 times in the months after the purchase...nothing but a run around.

I am looking for me a cheap dealership! I am looking for my son a job on his car that he got from…read moremy momma!! Thank you very much!!

They fixed my car twice. They are very honest , fast , and let u know what's going on every…read morestep. They won't tell you something needs replacing if it don't !!!

Great company. Sales people and vehicles are great. They can do miracles. Give them a shot…read more Many happy people

They refuse to do inspection and work on a Mitsubishi Outlander. Needed diag run and inspection…read moreand the refused. They don't stand behind their mechanics to do a correct inspection when it comes to an insurance case. Staring they are afraid to be pulled into an insurance case. Only reason to be afraid is if they don't trust their mechanics to do it right.

This man is the most honest person who you will ever meet!! He Also has the best prices on the…read moreFABULOUS work he does! . Called because another company had not tightened bolts on the car that they replaced the clutch in. Told him and showed pictures of them. He was in total shock. Said please give me a few days to get it done. Had cars lined up to be worked on. Called and told us what he found and approximate cost to fix it! He now has our business forever! Thank you for your honesty ,timely repair!

Honest and friendly. I couldn't have imagined having such a pleasant experience at an auto shop…read more Mike himself is an absolute pleasure to deal with but the quality of work and honesty of service are the real reasons to come here.