Waterways Car Spa is great, I've been a regular for years. The owners and employees are always nice to me and they do a fantastic job. I highly recommend. read more

Visiting from California (where we tend to obsess about our cars), a friend let us use their car while they were out of town. It was a hot mess because they have three dogs, and this is the car they use for all the park runs, so you can imagine the fur, the smell, and the mess inside. We brought it here, and the team absolutely worked magic. They didn't just do a quick wipe‑down, they went above and beyond. Every inch of the interior was cleaned, vacuumed thoroughly, and refreshed. The seats looked good as new, the carpets were spotless, and even the stubborn dog hair was gone. They were friendly, fast, and incredibly detailed. By the time they were done, the car looked and smelled like a totally different vehicle. Truly outstanding service and so glad we didn't go to a place where you vacuum yourself! read more

I was a member of wash city down the block from here but they are going under new management. I pulled up on a semi-busy Sunday afternoon and was greeted with warmth and accommodation. I decided I just wanted the quick in and out due to my schedule. They provided excellent customer care and service without the upsell and even gave me a punchcard for my next nine visits. My car came out clean. It was quick exactly what I needed and I will definitely come back for more details and other services. I cannot believe I drove past this gem so many times and didn't know they existed. I will definitely be a customer again and I'll update my review as I gain more services from them Great value and respected my time and needs. read more

Waterways Car Spa - Car Wash Near Me - Casselberry, Florida

The owner yells at people taking a walk on the public sidewalk in front of the carwash. They even were rude to the homeless lady across the street. This lady is a community nuisance. If you go through the reviews, the lady seems to be rude to everyone. There was even a today news article written about this car wash because they were criticizing the state of a customers car on facebook. read more

Waterways Car Spa - A news article of the business criticizing a customer of theirs on facebook. - Car Wash Near Me - Casselberry, Florida

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Terrible place and looks very dirty. 1. Woman attendant very rude rude. 2. Requested exterior wash drove around back no one there to assist. Had to honk then a guy came around in a white 4 door. I wasn't sure if he worked there or not. He sprayed my car, with water and use large broom to clean my windows. The water stunk like sewage. 3. After the wash as I exited this other lady comes around to semi dry my car. I stepped out to gather trash. When the attadent came out so rude saying I can't get out of my car. Man, I just wanted out of that place. So don't bother going to this wash. read more

They don't deserve your business. Simple as that. Car washes are on every corner. There's detailers that will actually COME TO YOUR HOUSE for what this place charges. Your money and time is too valuable wasted here. EDITED TO RESPOND: I had called and spoke with you on the phone regarding my issue.The problem itself is irrelevant. You were only willing to address my problem if I canceled the event I was on my way to attending and drive 45 minutes back to your business and show you "today".I was just wanting what I specifically paid for, nothing free, nothing extra. Just my dashboard console conditioned and there was lint all over it when I left. I offered to send pictures, come in tomorrow morning..but no, you demanded i come right then and there and then you hung up on me. Like I said you don't value your customers at all. So you are aware, I will be in tomorrow so I can get the lint cleaned up that was left on my dashboard. Oh and btw you can check with your employee and cameras where I pointed out the lint her cloth left and her wiping it off again. I only noticed the lint and fuzz on my driver's side as it was cloudy and later in the afternoon. I also did call at 6:00 that evening to speak to someone about it as I said there was a language barrier with that employee. Anyway I was not trolling, just trying to get what I originally came in for. You could have just said 'Sure Wendy, come in tomorrow and we'll take care of it.' I didn't even need an apology. Just my dashboard wiped down and free of lint. You keep doing you, I guess. read more

i came into get my Mercedes washed and pointed out some scuff marks on front bumper to Richard. He immediately went to the detail shop and got a cloth and cleaning solution and rubbed away the scuff marks - 99% better! without even needing to buff away anything. I even pointed out another spot on the back bumper and he took care of that small spot. I've only had good service here and I've even filled up a couple of frequent user cards and gotten my 10th was free. I'll certainly keep coming back read more

my handicap husband and I came in for a vacuum and wash, at first help and then old white hair manager came in sitting are said she couldn't use her vacuum because it had food in car and would mess up her vacuums. She could've put food in trash and not vacuum, very pitiful and poor customer service to black handicap coupl, don't go here read more

Tried again as I guess I'm a glutton for punishment. Aaaaand.. Atrociously bad service. Rude, and snappy when I mentioned they had missed the back bumper. read more

Hi! I recently (today May 23rd, literally 5 minutes ago) visited this charming car spa via a friend's recommendation! I received a "Super Spa" treatment. My friend has had almost 6 cars, lives down the road, and frequents this place quite often; I trust his judgement when it comes to cars. My car was in need of a clean-up, hadn't been properly cleaned in about 3 years, just a few vacuums and hand washes here and there. To start this review off, I think it's best to acknowledge the heavy influx of negative reviews. To which I say... be quiet? It's very evident from the get go that this is a small, local, family-owned business. And for the convenience (and insanely beautiful prices,) it literally does not get better than this! I think a lack of customer decency and etiquette runs rampant through these reviews, because I had a great time at my first visit here. If you come in expecting to be treated like Rockefeller with an attitude the size of Napoleon, then I have no sympathy for you. I was greeted with a smile, told how today's visit was going to run, was rang up and paid for my service - all within 5 minutes. I sat on the most comfiest couches and watched 2 episodes of the Mandalorian. My car was finished and the lovely cleaning lady came in and gathered me off the couch. My car looks amazing. The side by side of the cup holders was my main concern, they were so crumby and dirty but they did AMAZING. Customer service was perfect. I'm not sure what the issue with people these days are, I will definitely be returning! read more

Waterways Car Spa - Car Wash Near Me - Casselberry, Florida

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Wow! Today, I witnessed the owner berate a customer and call the police after she left his sunroof open when cleaning and destroyed the inside of his car. Do yourself a favor and do not go here. We will be taking our business elsewhere. She was irate and wouldn't take responsibility for her own actions, just shouting obscenities. How is this place still in business. Not only was she terrible to this customer, but she had a stank attitude to me as well. If I could rate it zero, I would. Update: When the owner thinks an attack is happening but it's not. It's the fact that in front of a ton of customers, she acted terribly. Her treatment of this customer that I saw was absolutely disgusting, and she should probably seek some anger management to amend her deep anger to all customers. My apologies if several customers saw this happen and you don't like that we didn't like how you treated this customer. It looks like you would like to call the police a lot from your reviews. Shame on you for acting this way. Then, to have the audacity to say that I use my local guide to trash you? No, sweetheart. Unlike you, I don't berate others when I'm wrong. Yes, I was at your business today. Yes, I saw what happened. What needs to happen, lady, is that you need to get help for how you treat others. It's time to hang your hat up and retire. Let the other half of ownership take over. read more

I've been coming here for 2 years and it's constantly been going downhill. I only come here for convenience and after yesterday I'll either go somewhere else or wash it myself. After reading the rest of the reviews this morning and seeing how the owner reacts to them I'm sure he'll have a post about my review as well. My suggestion to everyone is to go somewhere else! read more

Took my car to get detailed because I wanted my leather seats professionally cleaned and they ruined my driver seat. When I took my car back to show them, owner stated it was nothing they did. Telling me I did something to it. Now it's going to cost me about $165 to restore my seat. read more

Waterways Car Spa - Stain and peeling after the detail was done - Car Wash Near Me - Casselberry, Florida

The manager called me a (expletive) idiot because when they handed my husband the receipt it blew away or something. So we didn't have it. Some unhinged Valkyrie came screeching out of the building like a tornado, at first I thought it was a random crazy person coming to carjack me and I wanted to just drive away with my car half done. Never in my life have I heard such language from someone supposed to be in charge! I'm never going back. Ever. I don't care how clean my car looks, apparently they have to SCARE THE DIRT AWAY. Run. Run screaming into the sunset, sweet summer child, and get your car detailed anywhere else. I weep for your employees, who did a fabulous job. read more

DONT GO. JUST DONT. Find another place. Any other place. I've been coming here for about 10 years and putting up with the EXTREMELY RUDE attitude of the owner because I live nearby, the workers do a decent job and quite frankly there aren't any others around. But after today's visit I've had it. Check all the review sites. If this many people leave negative reviews with consistent feedback AND the owner responds the way in which she does - there is a problem. It's not jealousy - or a conspiracy against the business as she has stated - it's simply customers voicing their displeasure to warn others. I would like nothing better than to support a locally (and woman) owned business but no more. I'm done. AVOID!!! read more

I have been going there for years, and I have never had an issue. Staff are always nice and helpful. My vehicle always comes out nice and clean. Prices are very reasonable. read more

I have been going to Waterways Car Spa for close to 5 years. I won't be going any longer. Customer service hasn't always been the greatest, but what are you looking for as it's just to get your car washed. Today I brought in about 4 "stamp" cards that are given out to notate your washes. After 10 washes you get a free wash. I don't always remember to get mine stamped or remember to bring the card. Finally I gathered mine up to bring them in to simply consolidate into one card. I would not have gotten a free wash (only 6 stamps/punch outs) but it would at least create one card instead of all I have collected. After asking what wash package I wanted I asked if she could consolidate my cards. She immediately said no without any remorse or explanation, simply stating she won't do it followed by silence to my follow up inquiry. On the spot I canceled my car wash and left. Keep in mind I can have my car washed anywhere. I chose to keep coming back here as I felt I would stay loyal to the place I've gone for quite some time. No longer. Business owners don't seem to understand that they survive ONLY because of the customers they bring in. I've worked in customer service my entire life, and the attitude of response I received upon my request was more than enough to just leave and never come back. **for what it's worth, about 5 years ago a close friend of mine who also went there frequently stopped going because the wash broke a factory installed radio antenna and refused to fix the damage. The communications between both parties last over a month and the car wash simply refused saying he couldn't prove it. Maybe that was my sign, years ago, to recognize a dying business. Buyer beware. ****update to business owners comment - I never asked for an exception, just stating the rudeness of the employee and the fact I was simply refused without explanation. I myself, choose not to use your service any longer because of this interaction and wanted to make a point to the general public who uses Yelp as a feedback forum what they should be prepared for. Car wash services are a dime a dozen, customer service stands out more than a simple wash. Wish Waterways had more of it. read more

You can do better elsewhere. Owner is completely unprofessional, mean and unhinged. Just keep reading through reviews here, this isn't something out of the ordinary. Be aware there is a track record of publicly humiliating customers due to dirty condition of their car when coming in.... to a car wash lol Along with accusing those with poor reviews of harassment, interference in her personal life and cyber bullying. In addition to many other reviews that state damage to their vehicles and theft during services. Seems like in responses from an additional owner, the customer is always wrong. I wouldn't trust ratings as it looks like the owner herself goes and gives herself full stars on other sites to boost them. I feel for her employees. They rely on her business for employment but her lack of humility and ill use of professionalism will drag them through the mud with her. However, as I see more and more publicly from her... I do wonder what working for her must be like? (Edited to add to read other reviews here from those who have witnessed how she treats her employees, sad). I encourage you to scroll through more reviews and take your business somewhere that treats their employees and customers better. read more

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bad experience this place is ridiculous and the guys is very rude pay 40$ and inside of my car still dirty read more

Waterways Car Spa - Car Wash Near Me - Casselberry, Florida

I bring both cars here for "The Best Wash" fair price for what they do. They're the most reasonable full service wash in the area. I understand why they don't do memberships, it's just way too much work & their crew do a great job. Inside/outside for $50 with tip, yep I'll bring both cars here!! read more

My husband was recently there to wash the car outside only when it $3. He goes quit often. That day he had some quarters so he decided to pay the $3 in quarters. The lady owner WENT OFF on him. Said they only except dollars not quarters. Cussed him out as well. I have seen her scream at her employees as well. She is so unprofessional. Wouldn't recommend going there due to her unprofessionalism. In response to the owner IT WAS 9 COINS REALLY???!!! So if a customer has a $30 Carwash and hands your service writer (which is you) 30 $1 bills, because "she" is on the move, constantly back and forth, "she" would not accept it and say I need a $20 and a $10??? If "she" doesn't have time to count 9 coins, there is no way "she" has time to count 30 $1 bills. And yes he WAS cussed out by you in Spanish and he spoke back to you in Spanish. read more

I took my new car here (less than 5,000 miles) for a car wash. I asked for an exterior wash plus wheels and tires. Instead, what I got, was another customer's Dodge Ram repeatedly bashed into my vehicle. Normally, I take my car through the automatic wash uneventfully, the employees dry the car, do the wheels and tires, and I'm on my way. Not today. Today, the first time I tried to put the car through the wash, it moved my car through without washing it. Next, I made the mistake of allowing one of the employees to take my car back around through the wash. I went inside the building to watch my car go through the wash. Everything was looking good until about halfway through. At that point, my car stopped moving. I looked for an employee to tell, but there was no one in sight. I watched in horror as a Dodge Ram creeped up behind my car. At this point, I am thinking, "there ain't no way that Dodge Ram's gonna hit my car." But, it did. Over and over. After witnessing the first impact, I ran outside to find an employee. Another customer told me that by the time they got the conveyor stopped, the Dodge Ram hit my car about five times. After about thirty minutes of trying to get the attention of a manager to address the situation, I spoke to who I believe is the owner. She very aggressively stated that she could not take responsibility for the damage and that I should call the police. read more

Waterways Car Spa - Resulting damage. - Car Wash Near Me - Casselberry, Florida

So I am a return customer. My Toyota needed a good clean and since I had such good work in the past, I assumed I would receive the same service. NOPE! I even paid for the more expensive package "The Best" for $29.99 + Tax. My car came back sticky, nothing had been wiped down, there were new fingerprints on the radio, windows, and console. Areas that easily could have been cleaned with a wet wipe were left as-is (but now sticky and dirty). The hood of the car still had bird poop on it and the wheel wells were filthy. I spoke to the manager and showed him the car. He said that's what I paid for. That if I wanted to have the car wiped down inside, that would be $59.00 more. WHAT?! So my advice, avoid this place. He just lost a customer and my husband's entire patrol units. read more

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Questioned some scratches on back of car and they lost it. Refused to even look at video to prove the scratches were there before the wash. Was cursed at and was made to feel like I was crazy. I asked to see the video. Nothing to hide you should look at the video right. She said that people like me always do this. Not sure what that meant but I wouldn't go back there ever again. Not very God like people. Good luck. Your response is laughable. You insulted me as I was calm. After being provoked I was angry because you just dismissed me as a liar. You just said you couldn't of done this and that's it. Cursed at me, called me a liar and you are a diplomat. Not sure what diplomat has to do with it. Maybe you are in the CIA and your cover is a rude car wash owner. By the way the people in the store said you were wrong and rude. Just look at all your reviews. 2 out of 5 is good if your playing baseball not customer service. On a side note You are also the lady that claims to touch's pregnant women to heal there babies. Crazy You are not a god just a lost soul. read more

After using this car wash for over 15 years, my friend and I took our cars in for a 13.99 wash. We both paid upfront as usual but I had an incident with the wife who is the cashier regarding my card showing 9 washes paid for and get the 10th free. She told me that the card I had was no longer valid and that I could not keep my 9 washes. After much very unfriendly discussion she issued me a new card with only 4 spots marked. I was upset but decided to let it go. My car was completed first and for some reason, I could not find my receipt which is usually given to the person who dries off the car. I spoke once again to the wife, who was in the process of cursing and yelling very loudly at one of her employees, she said OK just go. I was almost home when my friend called almost in tears and said that the owner would not give her the keys to her car as the number on her receipt did not match the number placed in the car. So he determined that one of us didn't pay for our car wash. After much ado, it showed that both of us paid but the wife never issued me a receipt and then gave it to my friend. I have never been so embarrassed and upset with these people. NO APOLOGY!! Just told my friend, Ok you can go!!! Never will I go there again nor refer anyone. Shame on Them! read more

owner is completely rude, treats customers like trash, threatens to call the police on them when confronted about damage done to their car. The owner will not take any responsibility for actions. Stay far away! These people should not be in business or be near people with such a nasty attitude. read more

Terrible quality job. The vacuum was incomplete & the quality of clean was the worst wash I've ever had. the owner was horribly pushy and rude. The man working on my car looked afraid of this insane woman in gaudy heels and she was crazy rude. I would have gotten a better car wash from a self serve car wash. read more

I have been getting my car detailed at this place several times and the service was good. The workers are pleasant and they do a good job. There's this woman who said she's the owner, very rude and unprofessional because I asked the employee to dry the back of my car again due to water drippings. She cursed indecent language to me and the employee and then fired him in front of other customers and coworkers and even threaten to call police on me the paying customer. I'm very sorry for the rest of workers there. I would never patronize this business again. read more

You are a liar and God will deal with you trust that. You were cursing at me a paying customer. It's irrelevant how much I spent your staff did not do a good job. If I spent a 1.00 it was my 1.00 and I would still expect the same service. You better believe I have called several and I mean several of my friends. None of them will patronage your place. Shame on you and if your husband replied back on my review shame on him too. I would expect him to do the right thing. It's sad that you couldn't offer better Customer service. One star read more

I've been coming to this car wash for years and never had any issues. It's one of my favorite car washes to come to actually. Love the loyalty program of getting the 10th car wash for free! Love having my car detailed inside and out while simply waiting a few moments in the lounge so I don't have to do it. This business and its owners deserve more credit than what all these other negative reviews are about. Sounds like people are just bitching about something just to complain, or maybe because they've had a bad day and think it's the owner's fault. Pro tip: maybe stop having a victim mentality and you wouldn't experience life the way you do. You can disregard all those negative reviews and feel confident about coming here! read more

DONT TAKE YOUR CAR HERE THEY DAMAGE CARS AND HAVE NO CUSTOMER SERVICE. the owner/manager is very unprofessional. For instance, when you come in you can hear her bragging loudly about how she's so popular because she's such a b****. Part of that sentence is true I guess. They do a crap job cleaning the cars. Mistakes happen, but what is important is how a business responds. This business (as you can see from the reviews and their responses) doesn't take responsibility for their mistakes and instead tries to shift the blame. Do yourself a favor and go literally anywhere but here. Now watch, I bet they respond making more excuses for their unprofessional behavior and poor quality of service. read more

My reply to the car wash owner's response to my review: I am a woman too. You did not offend me with your knowledge but with your foul language and screaming. Your reply tells any prospective customer all they need to know about your customer service. read more

On Saturday September 16th around 1:30pm I went to Waterways with plans to get the $10 wash with wheel shine. It was raining lightly, and no one was out front drying cars as they came out of the wash. Therefore, I asked the woman taking payment (normally wears pink pants and a white shirt - "the owner") if they were still doing tire shine, since it was raining a little. She told me that the tires are cleaned inside of the wash. I responded, "Yes, I know but I want the wheel shine and they typically clean (spray) the tires once I am out of the wash. She informed me that "no that's just a courtesy." I then responded with, "okay, I'll just look at the tires once the car is out of the wash." In the middle of this exchanged she told me to hold on. An employee was trying to maneuver a larger pick-up truck between two posts. Now, I sensed that she was a little bothered by my questions about the tire shine, but I just brushed it off because I had legitimate questions, as a customer. However, I became dishearten as I watched her exchange with the woman (employee) trying to turn the pick-up truck around. I don't speak Spanish; however, I understand tone and body language. Her exchange with the employee driving the truck was more like chastising/rebuking, rather than simply directing her between the posts. She walked back over to my car and told me she needed to get the card scanner. As she walked off, I turned and said, "I am sorry, I have another question." I wanted to ask her about pricing/time for a full car detail, as I was considering the full detail while she was directing the employee in the pick-up truck. The woman in pink pants, and white shirt, "the owner" looked back at me and said, "well I don't have an answer!" She then walked off. I literally sat in my car with my mouth wide-open for a few seconds...in disbelief. I asked for the owner, as I was not aware at this time that she is one of the owners. When directed to the gentleman (who I have never had an issue with) by one of the employees I told him about the exchange. I informed him that I had been a customer for more than 10 years, that I drove from Oviedo to Casselberry for that car wash specifically, and that I passed several car washes along the way. I did not yell; however, I was very firm in communicating that I would not be back and that I would be writing a review about the exchange. The woman walked by and yelled out, "You're wasting your time because I am the owner" (very arrogantly). The gentleman gestured to her to move on and apologized. I drove home trying to reconcile what caused her response, and I concluded that she must have been bothered by my questions regarding the tire shine. I was not rude when asking the questions; however, "some" business owners/employees can be bothered by customer questions. In addition, my objective for informing the gentleman about the exchange was not to get her fired (before learning that she is a co-owner). However, I absolutely wanted to inform him that he was losing an upsell (because I was going to go for the full detail for nearly $100), AND a customer of more than 10 years. And that I intentionally went out of my way to do business with them. I sincerely hope that this woman deals with whatever is going on in her life professionally/personally because neither her employee, nor I, deserved to be treated so crudely. I am also a business owner, and I would NEVER (have NEVER) treat a subordinate or client like she did. Please know that her lack of emotional intelligence/customer services/humanity is jeopardizing your business (and I am sure employee morale). I never read any of the reviews until after Saturday's incident. I noticed that every reply to a complaint is void of any serious accountability on her part (or the business) .... change/maturity starts with admitting that you have problem. read more

I went in for a CARWASH specifically the "Wheel Works" cost like twenty something dollars. I'm ok with that! When my car was finish they never cleaned my rims. I ask the people working there drying and detailing they said they don't do the inside of the rim. Then why call it Wheel Works if your not going to clean my rims. Didn't complain said ok bcuz I've seen how the Old Spanish Women talks down to people all the time. Never again! Let's says this was my last time coming here. Will be taken my business somewhere else. read more

I have gone to this location for service for years. Last Friday, April 2, the woman who works the register was disrespectful, unprofessional, and completely out of order. While waiting for my car, I'm on my phone and she's yelling at me several times to get off my phone. Unbeknownst to me, she had just come outside and was yelling/cussing her employees, and the other customers around me made me aware. Apparently she thought I was "recording" her, which obviously I wasn't. A few minutes later she comes back outside and is cussing in Spanish at the employees and yelling across the lot in front of customers. Never had any problems but that day they lost 6 consistent customers. Will never go back unless there is new management in place. Will be filing report with corporate! read more

I have been a customer at that location for 10 years. Today I sent my daughter and son-in-law there to have their car cleaned before their trip back home, thinking they would get the excellent service that I always did. Unfortunately, my son-in-law lost the ticket. This resulted in the owner yelling at them about it, and them being embarrassed, and it was an overall mess. When they told me the tale, I was so upset. I drove there to hear the owners' side. She said she didn't yell at them. I remarked that she was yelling at me. She said she yelled at them because they lost the ticket, I asked her if she had any workaround for a case like that she said no you had to have the ticket. I looked for a written policy, and since I was looking around, she yelled even louder at me because I was looking around. I think she's nuts. She just ran off a 10 year customer who had recommended her to other people. That will never happen again. I will also be leaving reviews every place I can. I hope you don't experience her wrath. read more

The worst service ever. Management are rude and insulting when asked help. Good People are working very hard but adm and owner are very disrespectful read more

My husband and I have been coming here for years. I purchased a wash book in November for 44.95. I used a coupon for a full service wash the day I purchased the book. Today I went to use the book and was told it was exterior only book. I told her I purchased a full service wash book and The girl that sold it to me gave me the wrong one. I told her I could pull up my account from November 21st and show her what I paid and explained that her employee made a mistake. She was extremely rude and said she NEVER makes mistakes! I asked to speak to the owner. She said she was the owner. I tried to explain what had happened the day the girl sold me the book. She refused to listen. Horrible customer service. We will never return. Very disappointing read more

Fourth time going to this place and it's fairly competitive price amongst the area. But the owner and manager are completely unprofessional. First I got in my car and they broke my navigation button from the interior clean. Spent 15min searching my car to find it, and lucky I was able to force the button back in. They washed my car and it started raining and I understand that is out of there control. They gave me a rain check for 48hours. Can back within my time and there machine was down and it was a 40min wait. So the manager (red shirt and beard) gave me a rain check for 12/25/18. Which they were closed for. Plus during the holidays people tend to travel. I get back in town and go to him and say hey man can you honor this, I always come here and tip your guys. He says no. I ask the owner (shorter, gray hair, belly guy) whom I've worked with and he says no it's no his problem. That's just bad business for someone that's frequented the establishment and paid $23 each time. They lost my business for there lack of diligence and good faith effort. As you can see from the other reviews the management instead of resolving issues they rather be combative. This isn't an isolated situation. READ OTHER REVIEWS! Everyone reading this know there are 2 sides to a story. I changed my review form 4 stars to 1 based on the lackluster customer service I received. Furthermore if an item is damaged in your vehicle by a business it is not my job to rectify the situation. Subsequently a "shitty" job was done washing my car and rushed for some reason. read more

I thought I would share a terrible experience I just had (Monday, October 19, 2020 at about 8:45 a.m.) at Waterways on Semoran and Lake Howell Lane. We have been regular customers of the car wash over the years, given its convenient location near our home. We are selling a car, so I took it to Waterways to have it washed, waxed and detailed before posting it for sale. The young man outside quoted me a price, and when I took the receipt inside to pay, the woman behind the register told me it was $40 higher than the quoted price. I mentioned the discrepancy, and assuming a mixup on the discount the outside employee quoted me, I went outside to talk to him. When the gentleman outside (who was very courteous the whole time) came inside to discuss the correct discount to be applied, the woman behind the cash register became irate, and cussed at the outside employee. Having seen her at the business a number of times, I asked if she was the owner. After ignoring the question the first two times I asked, she finally replied multiple times "No. I am a stranger. I am a stranger." She then walked away, glaring at the other employee and declaring in a loud voice, "I am so sick and tired of this shit." The older gentleman with the English accent I also see there regularly (who I assume is the other owner), came to the register to try to rectify the discount situation. He ultimately got the price down close to what the outside gentleman quoted me, but the woman then came back and started yelling at me. I then asked the older gentleman whether she was one of the owners, and she again became irate. She finally told me that her name was Contessa. I told the older gentleman that she was cussing at the other employee in front of customers, and that we were regular customers, but regardless, no customer deserves to be treated this way. I observed to him that these types of businesses live and die by online reviews, to which Contessa replied "I wipe my ass with those reviews." During Contessa's second tirade, I told her that perhaps I should video her outburst, so their other local customers could see what I was experiencing, to which she grabbed her backside with both hands and said "Make sure you get this!" Pure class. Contessa then continued to berate me, and then insulted me, my mother, my wife and any children she thought we might have. Suffice it to say, I laid down the two punch cards that were almost completely filled on the counter, told the older gentleman we would never be back, collected our vehicle and just left. I am always willing to cut people who may be having a bad day a bit of slack, but this woman went WAY beyond the line. I obviously highly recommend no one ever gives them another dime of your money. After leaving, I learned that Contessa and the older gentlemen are the co-owners. Response to owner comment: As expected, the owners try to shift blame from the atrocious, unprovoked, unwarranted, foul-mouthed nastiness of one of the owners to the innocent customer. The older gentleman owner--who I assume wrote the comment--is always nice, but it is obvious he lacks the ability to exert any control whatsoever over Contessa's temper, and instead of dealing with that enormous problem, he shifts blame to the customer. And I would have never claimed to be a banker, as I am not one. I will, however, be happy to represent your secured creditor lender when this business goes bankrupt as the result of Contessa's continued tirades. A brief review of Yelp reviews, Google reviews and local Facebook group reviews reveals that it is, indeed, Contessa who is the source of almost all negative reviews. Stop blaming your customers for her behavior. read more