My wife and I are both members of Dooley's but we'd never experienced their Waterview restaurant. Although we did enjoy ourselves here, there were a few issues that compromised our experience.
There were two seating areas, family side and adult side. The adult side was quieter and felt just that bit more relaxing. We ordered drinks, they brought out my wife's wine but forgot my beer. I asked about their pizza of the day and was told that it was a pulled pork pizza, which I ordered.
Twenty minutes passed and our food comes out. I was THEN informed that it wasn't a pulled pork pizza but a meat lovers. Something I believe they should have told me before processing our order. I wasn't in the mood to reorder so I just took it and inquired about my beer. A few minutes later it arrived at our table without so much as a "sorry for the wait" or "sorry we forgot." Do NOT misjudge a man's desire for his beer!
The pizza was boring and bland at first and by some weird turn of events improved in flavour ten fold by the end. I'm boiling it down to the rate I was drinking my beer. My wife's Linguine Gamberi was perfect, just the way she likes it.
After dinner we ordered desert. Two servings of churros (although one shared would have suited us). They were great; hazelnut ice-cream, hot chocolate syrup for dunking and a strawberry.
Paying the bill was a disaster. (Info. about Dooley's members: During your birthday month you are awarded 2000 reward points which you can put towards your meal, 2000 points = $20 off. However you can ONLY use them during your birthday month otherwise they expire). The staff member didn't use our points and we ended up paying full (members) price.
We didn't realise until we were walking towards the exit, so we did a 180 and talked to another staff member who came to the register. We explained what had happened and he in turn tried to convince us that the points last until the end of the financial year. This is only true for regular points earned - trust us, we found out the hard way.
So he had to input our whole order into the machine, refund it back onto the card, redo our whole order again and then added the discount. There was no "sorry for the inconvenience" or "sorry for the wait."
I'm saying that that day was just a bad roll of the dice for us. Some things cannot be excused, but I'll give them a second chance. read more