People are great, very knowledgeable and friendly. What is not great is the location inside Fred…read moreMeyer. Maybe back in the old days people thought it would be handy to have their bank where they shop for groceries but if you only need the bank getting in and out of the FM parking lot and through the zoo of customers is more times a big pain than any convenience.

If I could give zero stars I would. I have been trying since April to activate a "special" savings…read morerate. I have talked to 3 different people all promising me in 48 hours it will work! Terrible customer service, and I feel totally gas lit. Some weird thing that has to happen in their app. Now I'm think false advertising too!

Fantastic customer service, very low minimum balance, great mortgage rates. Very happy to be here!read more

I decided to open a business account with this institution due to the many perks they give you…read more Amber was so quick to answer any questions I had and helped get my account set up quickly. Every time I come into this branch staff always welcomes you upon entering, the establishment is always clean and the staff is quick to assist you even when there is a line in the branch you don't have to wait very long. I'm definitely glad I chose OnPoint for my banking needs!

Onpoint is no longer a friendly neighborhood credit union. Absolute blood thirsty corporate…read morepirates. Got 2 months behind on my car payment *laid off and dealing with unemployment* called in to make a payment, they said two payments please we repo your car. They repoed it the next day

I was recently emancipated( for those who don't know what being emancipated is, I can legally make…read moremy own decisions as an 18 could at the age of 16 or 17 without a parent or guardian approval or signature) I called this specific bank to open an bank account and I told them that I had the paperwork to prove I am emancipated and they told me they would call back by the end of the next business day I got the call and told me that I couldn't open a bank account because I'm not 18 years old and if I did want to open a bank account I would need a parent to sign the account with them. A picture below

I have always received excellent service at the Sherwood branch of OnPoint, but I want to…read moreespecially commend Jenny Lupu for being so knowledgeable and making me feel like a friend, not just a customer. Without her help, I would never have been able to use my OnPoint points for a flight to Montana. (Funny thing is I actually ran into her at the Seattle/Tacoma airport when I did.) I have never waited too long or felt rushed at this branch. It's a wonderful place to do business!

I've been an OnPoint member for 31 years (formerly Portland Teachers)…read more I walked in on a Friday afternoon, roughly 1:00 PM. I knew that any wire transfers that do not get sent past 2:30pm on a Friday get sent Monday. I walked into the branch and told them I wanted to wire transfer $60,000 to my brokerage account, to buy stocks. I played a shell game for over an hour where the bank tellers pretended to be ignorant about how to send a wire transfer. I even called my brokerage on the phone and had him explain all the details to the bank teller and it was excuse after excuse. After finally threatening to close all my accounts and saying, "if you don't get this wire transfer by today, I'm walking out of this bank today with $60,000 in cash." The teller finally decided to stop playing dumb and wire transfer my money. I was respectful throughout this HOUR ordeal (not waiting, they were just pretending to be stupid to not send the money). They even threatened to call the cops on me because I raised my voice and said "IVE BEEN WAITING FOR A WIRE TRANSFER FOR OVER AN HOUR AND NOBODY CAN FIGURE THIS OUT!?" They tried to wait past the deadline so the bank got my interest over 3 more days. Onpoint, after this situation, I have opened an account with Sofi, where I can wire transfer without human interaction. If you don't put customers first, you will lose customers.

I have been banking for over 30 years at OnPoint. Business and personal accounts. But OnPoint broke…read moremy trust today. I paid $1000 for about $650 worth of Vietnamese currency. Highway robbery. One hour later I called the bank to cancel the transaction. After spending 40 minutes of a 42 minute call on hold, I was told it was "too late" to cancel it. This is customer service? I have been a customer since 1994, but why should I bother to continue? The tellers at the branch are super nice, but there needs to be more transparency. How about warning the customer that they might want to consider that they will only be getting 17k VND to one USD instead of the actual exchange rate of 26k VND. Maybe alert the customer that he will lose $350 on a $1000 exchange? And not make it so hard to cancel an unsatisfactory transaction? And, hey, do they think our time is so cheap that it's okay to spend 40 minutes on hold?

I was with Oregon Community Credit Union for 20 years and never had to call them for anything. What…read morea wonderful credit union to do business with!!! Fast forward to a move over to these clowns when I relocated to Portland. What a JOKE. This bank sucks so hard I cannot even believe it. I am constantly having to call them for some bs or another. Today, as in other times past, I can't access my statements on a Sunday. "Authorization has been denied" Hey OnPoint!! WTAF??? ... and GFY!!! I've been with them for about 4 months and I regret it with all my being. The only upside is the interest on their savings. I feel backed into a corner and I don't like it. I should edit to note that the branch is not the problem. Those folks are great.

I happened to need some help in person regarding my loan…read more They were super quick to see me and guided me through the process, asking many clarifying questions along the way. The loan process can be super confusing! I appreciated their patience with me. For regular banking, the tellers here are also very friendly and helpful. Never waited more than 10 minutes to see someone. Great location, very well kept, candies for everyone!

I have a new car loan and make the payments on time every month. Same with its insurance which is a…read morenationally known brand. Onpoint keeps putting their own highly overpriced insurance on this car saying its not covered when IT IS! They said they informed me it needs insurance proof which is a lie. After I notice the bill being added I then have to take a day and go down there with the paperwork proving its covered. This is the second time this has happened. Its done purposefully and its a total pain in the ASS!

there's a teller with hair tinsel and she looks slay af so 5 stars #workbitch brought my dutch w me…read morein and no one said anything #coffeewin also araceli pulled me and said she could help me if i was just depositing my check #cashmoney #cuttheline also onpoint ftw they don't deserve 2.7 stars on google dafuq

I am not sure why there is a rating of 2 other than it's been a couple of years. The OnPoint…read moreCommunity Credit Union Team at this location is AMAZING! Anytime, over the phone or in person I had a question they have taken the time to assist me. A few times it was over an hour per day and I went in 3 days in a row. Amazing team.

We have had an exceptionally great experience working with Brandon Drivon. Each and every time we…read morecall, with any request, he is attentive, responsive, timely and so helpful. He goes above and beyond for our family and we have absolutely loved working with him over the years!

This credit union is wonderful! The manager and his staff are absolutely amazing. They are helpful,…read moreknowledgeable, and engaging. I had a serious data breach on my computer that they helped me work through successfully as well! I wholeheartedly recommend this credit union!