I left a review of this company complaining of a charge I felt was excessive. They responded by sending me a letter of explanation AND a check for $100. That fact alone means this company has integrity. And that is hard to find now days. I would recommend Waters Plumbing to anyone. read more

They snaked a bathroom drain and charged me $354.00! They were finished in less then 30 minutes. OUTRAGAOUS RIP OFF!! read more

Last week, I arrived at my condo in Murphys with guests, only to discover I had no hot water. I called Waters and a technician arrived the next day with a new water heater. He was very professional and knowledgeable and the new equipment was installed and working by the early afternoon. We didn't even miss one shower. As a bonus, their fees were much lower than I had been quoted by others. read more

I had Waters out to replace a broken pump. At that visit, they didn't accurately diagnose my system and it turns out they should have done a system flush that would have cost $202 at the time. Because that service didn't happen, my heating system stopped functioning and I had to do a lot of damage control with multiple rental guests who complained about no heat (still waiting to see if they leave bad reviews because they were so cold!). I called Waters back to my house to follow-up on their work and now they want to charge $400 for the same flush service, even though this was an oversight on their part which would have cost $200 during their last visit...so, $400 for 60 minutes of work (attaching a garden hose, adding water to the system, eliminating air bubbles). When the technician quoted this new price, I called the office to speak with the owner, Debbie, and explain the technician oversight and resulting quote discrepancies. She interrupted me every time I tried to speak, then began raising her voice at me, and hung up before I could even get a full sentence out! Shame on Debbie. She told me they lose money by coming to my house, which I don't understand because I paid $255 for less than 90 minutes of work last month when they replaced my pump. Perhaps she was upset that I opted to purchase the pump myself due to the fact that they wanted to mark-up the part by over 50%? Or perhaps she's referring to the $245 travel fee that they waived because I piggybacked off another local appt they had? That's on them--to offer a customer the courtesy of a waived travel fee, then resentfully yell at them and attempt to overcharge in order to compensate for their own mistake and recoup some profit margins? Bad business practice. To be clear, the onsite technician was helpful (despite the oversight), and the rest of the office staff were very friendly when I spoke to them on the phone. But I'm truly shocked I got yelled at an hung up on when I called to inquire about their drastic quote discrepancies. They've left me with a broken heating system because I declined to pay $400 for a $200 service, and now I have to start from scratch. read more

After running out of propane unusually fast, we realized something wasn't right with our system. We were referred to Waters Services and are so glad we called! They fit us into their schedule right away. Nick Steers took his time carefully locating the gas line leak and kept us informed throughout the process. He also helped us schedule a follow-up appointment to have new gas lines installed the following week. Andrew Kasza came out back to back days to replace our old gas line and upgrade our water heating system. He had his work cut out for him, that's for sure! He worked tirelessly to make sure everything was done right and got our hot water back up and running in no time. This crew's professionalism and work ethic are outstanding. Thank you so much for your hard work and excellent service! read more

Waters Plumbing Heating & Air are fabulous! They've come through for me every time I've called. They're all kind, compassionate & honest. I highly recommend you call them for your plumbing (heating & air) needs! read more

While at work this morning, received a call from a neighbor that there was a water leak at my moms house and they could not reach her. My neighbor thankfully turned off the water, and I called several plumbing companies... in a panic! Spoke to Debbie at Waters and she said a tech would be out between 12-2pm and would provide a quote and possibly get repaired next day. I got a text notification that a boy named Aaron P. Was assigned and within like 30 mins another text saying Aaron P. Was on his way.. enroute Aaron got on-site earlier than expected, called me and informed me of the issue, said it was not a huge issue and he could fix it today. He quickly provided a quote (which seemed very reasonable and inexpensive for it being an emergency situation and not a scheduled appointment really). He fixed it, told me he turned water back on & they emailed me an invoice within minutes and I called Debbie in the office back and paid. Debbie was extremely friendly and this whole situation was so smoothly executed that I am extremely impressed. I will continue to use Waters plumbing for future needs and recommend them. Thank you Debbie and Aaron P read more

Waters was everything we could have hoped for in an emergency plumbing response! Our regular plumber couldn't fit us in for a week -- with water coming through a wall and flooding garage floor that wasn't an option and no other plumbers were available or responding to our calls. Waters arrived within an hour of our distress call. (Our regular plumber could only fit us in in a week.) But, things only got better from there. Technician Andrew was extremely courteous, knowledgeable AND even found another leak we weren't aware of. He even checked to see if we had an over pressure relief valve to ensure that the local water district wasn't cracking pipes with water pressure. We cannot say enough positive things about Waters Plumbing, Heating & A/C. Unbelievable fast response, reasonable rates, courteous knowledgeable staff... is well deserved. read more

TUD called us and said our water bill was really high, we called, Waters Plumbing Heating and Air . On 3 /18/2022, Jeremy Alves came out found out where the leak was and fixed the problem, it was a big job. On 4//12/2022 , TUD called us to say our water bill was still really high, I called Water Plumbing Heating and Air and Jeremy Alves was able to come out that day and found another leak on the property and was able to fix it that same day. He is so friendly, professional, and knowledgable!! Thank you Jeremy for all your help ! Much Appreciation Ludette Storozinski read more

Thank you!! Robert did an awesome job with our cracked pipe. Not only did he explore all the options and then fix the problem for us, but he took the time to explain his recommendations and options for us to decide. Debbie in the office was also a joy to work with - after understanding our problem while she had another professional on the call, she squeezed us in the next day. Thank you Robert, Debbie and Waters Plumbing!! read more

We had a water heater installed in our 60+ year old cabin yesterday. The replaced heater was just as old as the cabin, an "antique" so to speak. Taking into consideration the age of the cabin, the age of the water heater, the venting challenges and the tight space the plumber had to work, Waters Plumbing super hero Plumber NICK was fantastic. He's knowledgeable, smart, nice, efficient and professional. He found solutions to our challenges and made sure we felt comfortable with those suggestions. By the end of the install we asked him for bids on a few more things we need to get done. Today we received a follow up call from NICK making sure everything was in working order and making sure we were satisfied with the job. He's also assured us that he was working on the bids for future work. I'll be recommending Waters to any of our family or neighbors who are in the market for a professional, reliable team. Also, Thank you to Lori in the home office who was also professional and efficient from the minute she answered the phone and collected all of our information and photos working with us long distance. You guys rock!! read more

Friendly, competent technicians. Quick appointments. Organized front office. Happy with several jobs they did for me in the last few years. Fair prices for the high quality of work and good service. read more

Asked for them to come out and give estimatement on installing a new heater, when sales person Anthony got here he explained that he needed to collect $175.00 to build the est. I paid the amount even though I was not told in advance about the fee. I waited two weeks for them to send me a est which I never got. I ended up hiring another company to proform the work. I called to request a refund since I never received the estimatement I paid $175.00 for. Still waiting for my refund. Also receptionists at office is very rude. This company is very unprofessional. Buyer beware read more

I was really in a bind when I spoke with Debbie. She was so helpful, said she would call me back. Actually Nick their tech called he was able to come the next day replace my water heater. He was great. Their service and Nick's expertise was very good. If you need a plumber or heating specialist call Waters read more

First of all, I must say Waters Plumbing is responsive to your call and will come out within a few days for a scheduled visit. However, during our recent renovation we had several items that required Notice of Correction from the Building Department. Initially an appointment was scheduled for the Monday following the Friday we scanned the notice to Waters. After several phone calls on Monday we discovered that they couldn't come out for the "evaluation". Then we were told that we needed to get an electrician here to take care of the electrical disconnect, which they installed incorrectly (One of the corrections). Now, since they not only installed the hot water heater incorrectly, installed the electrical disconnect incorrectly, etc. we have to bump out all other contractors. To be fair, I understand project delays. But in the case of plumbing installed incorrectly, not to code, that show the level of experience their staff have. read more

We usually use a different plumber, but we needed one out ASAP. So we called Waters plumbing. They were booked for the day, but said they could come out "after hours" at an additional rate. I gave the OK told her we wouldn't be their and you will need two 100 foot snakes for the job. I asked her about prices. I said we just needed it snaked to 150 feet. She said we have a regular time fee and an over time fee, it would be under $200.00 with those fees if just snaking the project. I also asked for an estimate on what it would cost install a cleanout. Plumber came by, knocked on our door and left. Called office back and told waters plumbing guy just left without doing anything. She said she forgot to tell him that we wouldn't be their. She called him back and got him back on scene. Robert assessed the situation. I asked him if he brought two 100 foot snakes, he said no he didn't know anything about that. The office forgot to tell him to bring the two snakes. So he left. The office called me, used a different name then my own. I said "who". She was like oops I called the wrong person. It's been a long busy day. The job happened on Tuesday. Apparently Robert the plumber at our house fixed the issue which I am happy about. But he never called back to say the job was completed or what was done. Called office Wednesday in the morning and evening. They said Robert never turned in his paperwork so we don't know if the job was done or what the charges are. We will have him call you ASAP. Wednesday night still no call. Made same call Thursday morning & night. Same story. Now Friday. 10:45 am Getting a bit annoyed. She said she will have him call ASAP. They still do not have his paperwork on the job turned in. 11 am he called. Explained what he did. Snaked the line to 125 feet and bill was $620! A lot more then the $200 office staff said it would be. What I needed was exactly what I said. Line snaked max 150 feet. Their was no other issues with the service call. I asked him why didn't he call me and let me know what happened with the job or was it fixed. He got annoyed with me and said your lines clean now & I am here and now talking to you so be happy. He did not give me an estimate on the cost of the clean-out either like I had asked. Still no invoice... Pretty unsatisfied overall with waters plumbing, the plumber's professionalism as well as office staff. Everyone seemed to have dropped the ball on this job. Thankful it's fixed, but they quoted me wrong & customer service was severely lacking on this job. They have some good reviews, so not sure if I am a special case or this is how they normally work... Update: 1:36 pm Friday. Laura or lorie called. Super rude. Said she faxed over the invoice. She explained what was written down in computer (clogged toilet). Told her that I never said that. Was the county's main line, why we needed the 200 feet of cable. She said no record of that. I am lying. I will not change the price of the bill even with a recorded phone call between me and the lady who originally took my call. Charged me extra to go get the second roll of 100 foot tubing form the shop when I originally said they needed to bring it. So sad people have to be like this. People just don't have integrity like they used to. You think in a small town like this people would treat people better. Well good thing is word spreads fast when someone rips you off. update: 07/12/18 - Just talked to county water department. They said Waters cleaned the blockage from the manhole cover and just went in 20 feet to open the blockage. So I guess they didn't need the 200 feet of line. The county saidsewer line was in perfect shape otherwise. Waters said the whole line needed to be replaced. County came in and water jetted the line and put a video camera in to be sure. No issues anywhere. read more

We just witnessed one of this company's employees yelling obnoxiously out his window, waving his arms, and honking at a senior that was trying to make a turn. Grow up and learn some patience. I can't believe someone would act like such a fool in a company vehicle. I would never hire this company. Just wow. I can't believe what we just witnessed. What an utter jerk! Who would want to hire someone like that? read more

Kudos to Antheny at Waters Plumbing! As a facilities manager I've met my fair share of HVAC techs. Their service tech Antheny is by far one of the best I've seen. He really knows his craft, is honest, communicates effectively, and takes his time to get the job done right. I would recommend Waters Plumbing to others. I only thing I would change is their billing system and how one service call is broken into individual segments. Would like more flexibility in how invoices are received and paid. read more

Great service, we use them every time we have an issue. We have an older home and tree roots are an issue from time to time ( we've been here 20 years) they are always on top of there game! Thank you! read more

I'd like to revise my review today, 4/10/2021. Debbie from Waters plumbing called me to acknowledge my issue and went above and beyond to make things right with us and it is deeply appreciated. It shows me that they value customer service and will go to great lengths to correct the issue we had. While my initial experience may have been unpleasant, they have alleviated my concerns with their great customer service! read more

First off I want to say that I am a plumbing contractor myself of 45 years. I also have a rental home in Sonora. The tenant at the rental got a hold of me about the wall heater not working and I happen to be in Tucson Arizona at the time and could not repair the heater myself. I ask the tenant if they might be able to find a plumber to repair it and they chose Waters Plumbing. Their technician came to the rental and trouble shot the problem with the heater and phoned me to tell me the main gas valve was bad on the heater which would have meant the entire heater would have to be replaced. Knowing these heaters well I asked the technician to please check the thermostat because what he was telling me suggested that the thermostat was the problem which is a minor repair. I asked him to call me after checking, which he never did so I called him and he again said it was the main valve and he shut off the gas valve to the unit leaving the home with no heat. At this point I cut off my vacation early and drove back through California to look at the heater myself so the tenant could have heat. Upon inspection of the heater myself I found that it was indeed the thermostat as I had suspected a minor $35 dollar, one hour repair, not the $1500 or more dollar repair they had said it was. This whole trip to California cost me several days because i was stuck because I-5 closed down due to the bad storm in late January. A Plumbing company like this like this make my whole industry look bad. Apparently the technician was not well trained and they seemed to be more concerned with doing the big $1500 or more dollar job and not doing the repair that which was needed. I spent $155 on nothing basically. read more

I moved to Murphys and Waters was recommended to me. So I called to have my New Washer & Dryer connected with bathroom water line. Waters came out didn't have the right pipe size, so I asked him to check why my kitchen faucet water flow was low. The service guy said it was clogged. Then he gave said he would be back with the right pipe size and called in when he was able to come back. He then gave me a bill for $130.00. I cancelled the next appointment. I got a new faucet but its still low flow. I don't think it's the faucet it's the plumbing or pipes. I don't think I should have been charged $130.00 if the they came out and didn't have the right parts to fix the pipes. I didn't even get a estimate for the job. I try not to use handleman anymore. I try to use recommendation. read more

We had Waters Plumbing Heating & Air come out to service/fix our mini split system. The office staff was great to work with in scheduling our appointment even though it took them awhile to come out since they were fully booked this time of year. Anthony was our technician and was knowledgeable on what needed to be done and explained the situation to me. The previous owner had wired and incorrectly installed the mini split. Anthony was able to correct the problem, work around the unforeseen issues while trying to fix it and get it up and running again. It was a full days work but he didn't leave until it was resolved. He's a great guy as well, always friendly which is always a plus. They will be our new HVAC contact, and I wouldn't hesitate to call them again! read more

Waters where the only ones available. they where on time & showed up my complaint is they gave us a bid & the day they came out Jason said oh " Camren forgot or missed a part of the job. This was a gas, line My point being a bid is a bid or a change order should have been done. I will say they fixed a small water leak, overall a good job. read more

We have used Waters Plumbing on multiple occasions over the last 5 years. The office staff is always polite and prompt Sunday night discovered a leak in basement Called Waters and left message They got back to me first thing in the morning and sent Guy out to fix problem an hour later He was friendly and very professional Got the job done In the estimated time and the charge was reasonable. Waters is and will always be our go to plumber! read more

So grateful for these guys! I had issues with another local heating & air guy. He was charging me way over what I just paid for part & installation (as much as $400 more). They were at my house within 2 days of my call. Ordered motor and installed within 1 wk. of my call. I will definitely use them in the future! read more

I made an appointment to get my air conditioner serviced before the summer heat hits. My service technician was Anthony he was prompt professional and very thorough. He was super patient answering all of my questions and explaining things to me. I would definitely recommend Waters Plumbing Heating and Air A+ read more

100% guarantee does not exist with this company, we found out. We have used Waters for 20 years for our cabin in Groveland. When our heating system quit working, we called them. After a 2 week wait, the serviceman put in a new thermostat, which didn't fix the problem for more than a day. They would not come back without scheduling another service call 2 weeks out. Rude phone service, no discount as requested. Paid over $300 and still didn't have heat. Couldn't live in Nov. without heat, so called another company that fixed the problem pronto. We will never use Waters again. Call another company. read more

Worst service I have ever had in my life. Run away from this company! Told me one price then changed it without asking. Customer service reps extremely rude. Wrote incorrect service description... read more

Extremely satisfied with both the quality of work and customer service this company provided. When scheduling, Justin was very responsive and friendly and informative about products. After listening to our needs, he made good recommendations and accommodated our tricky schedule in sending someone out. Our technician, David, arrived on time. It took him 5 hours to complete the job... Which was half the time it took another company in a previous experience we had. He was very friendly, and personable. He also did excellent work!! We got a nice, new, tankless water heater, and David hauled away our old leaky tank heater free of charge. Would definitely call these guys again, and recommend to anyone in the area in need of this type of work. read more

First, the person who answered the phone was pleasant and helpful. They would send someone out on Thursday, May 13th to give an estimate. Wednesday (May 12th) got a call and they could come out if it was convenient. Great come on out. He said he would have an estimate soon and they could start the work Monday. Great!!! Waters Plumbing had our phone number. No call on Friday, Saturday, Sunday (Ok it is Sunday), but finally Monday, May 17th we get a call from Derek. His words "I have this estimate that has been sitting on my desk for four days and I just noticed I don't have your email address. Give us a call and furnish us your email address and we'll get this estimate to you." Really????? Did you ever stop to think that NOT EVERYONE has a computer????? There just might be a reason you didn't have an email address. Did you try to call us once, twice on Friday or Saturday??? No. We are thinking you'll be out Monday, May 17th to fix things. BUT NOTHING! You need to educated on customer service. You should have called us on Friday and not let paperwork set on you desk for four days for starters. Then I would have thought you might have some intelligence when you saw there was no email that maybe these people don't have a computer and attempted to call again. My husband was so mad that he had been sitting around for days waiting for a call, meanwhile we had no shower or toilet. I wouldn't dare let him call you. Don't worry, it is still 10 days later with no shower or toilet. We contacted a friend out of town to help us. Tracy P. Sonora read more

Had a water leak in an old shower while a guest was staying at our place. They fixed it the same day and was courteous & professional.

I called because I had a leak and was unable to find it. The receptionist was extremely nice and they were able to come at a time that worked best for me. I got a called letting me know the plumber would be there in about 20 minutes. Derek came out and was very friendly and was able to find the leak right away and fix it. They are on the expensive side but worth it to have the leak fixed and so easy to deal with! read more

From the time we phoned Laurie, we had an exemplary experience with Waters Plumbing. We've used them on at least 4 different occasions throughout the years. Derek, Les, and Kelly were excellent this time around! We had a water leak under our home. It was repaired efficiently and effectively. They're professional, honest, helpful, and knowledgeable. Lastly, we expected to pay more for services rendered. Price was reasonable. This is so important. Give Waters Plumbing a try. read more

We recently moved to Pine Mountain Lake and woke up in our new house with no water coming out of any faucets. I called Waters Plumbing because they had some excellent ratings on Nextdoor. They were able to come out that morning and Mike was very helpful helping me evaluate the situation. The pipe had frozen and when in it warmed up the water was flowing again. I decided to change some plumbing outside as well as connect my well to the household plumbing. For me it was two birds one stone! Robert came to do the work and I was very impressed. He took the time to figure out my plumbing, well and outdoor irrigation system. We bought the house from a woman who lost her husband and he was the one who knew how everything worked. So when I purchased the house no one was able to tell me how the lines were routed and the household, well and irrigation connections. I had the well inspector, the home inspector both whom were left confused about how it all went together. Not only did Robert take the time to figure it out, he took the time to explain it to me! This is very valuable information for me. In addition, he made some low cost recommendations that will be helpful to me in the future. The work was high quality at a fair price. I highly recommend for responsiveness, quality work and reasonable price! read more

I called Waters pluming for a furnace problem. Wayne Waters came to house and was very polite. I explained the problems I was having and he said right off he knew what I needed. He went to his truck to call for pricing. He said the bill would be $695 and he'd be back in two days. I agreed. Wayne was not in my house for 15 minutes. He returned and fix the problem which was a small motor that needed replacing. Again, less than a half an hour. I looked at the bill and there was no breakout for labor or parts. I got suspicious and looked up the part on line $179 ( new, no shipping ) . I wrote Justin Waters that I was concerned that I was over charged and that, I knew there would be some mark up but where was the rest of the expense? Justin wrote back that he charges $155 per hr. and $385 for the motor. He also included a certificate for $50 for future services. I returned the certificate as I won't consider doing business with them again. read more

Having grown up in a hardware store this is not my first dance at the county fair. It sucks not being physically able to perform these kinds of repairs when they are doable. One other plumbing repair place was called this morning and Waters was first out of the gate ; point to Waters. They were professional, timely and forth right; point to Waters. Initially there was a "sticker shock" with the bid on this "small " job. The Waters tech and I were able to arrive at an understanding and from there proceeded. With that said the reality is we are living in the 21 st century and service calls are strong. OK I get this; point fair game. Do you want some crankster showing up in his uncle's thrashed truck in dirty clothes or do you want to see a clean, crisp, eager tech pulling up in a newer white plumbing van? From stated above the service, execution and task focus were on par with the bid; translation an excellent job in less than a half hour! Point to Waters. There are many people who will balk and complain on the price yet still demand these types of professional companies do excellent work. Having also owned and managed a butt load of meat/seafood markets plumbing is absolutely crucial as is our everyday home needs. So the moral of the story, or in this instance, the yelping of the Yelp review is you get what you pay for. If you want the job done right the first time and will accept the "reality" of paying the going rate than Waters Plumbing is for you. If you want to try to shave the price down and would prefer the Walmart version of service and results than go to a different plumbing company. Oh and hope the repairs were done right. This kid will stick with the people in the newer white plumbing van and have the job done right off the get go. Bottom line is you only get what you pay for. This gig was only $150. Now the lady with the $6K water heater itemize issue is another story. As many of wise men have said many of times through many of years gone past, " CAVEAT EMPTOR!" Thanks Waters Plumbing you can take that check all the way to the bank. Sincerely, a much relieved client, J.B. Logan read more

We had a problem with out Nest thermostat, no heat, and technician Derek Sonnenfelt of Waters Plbg & Htg diagnosed the problem and proceeded to resolve the issue. In addition, he checked the overall performance of our heating/cooling unit. Very courteous and professional. Recommend highly read more

I would love to have said that Waters Plumbing did a great job for us, but sadly we couldn't get past the vague bid. Justin came out to the house and was very professional. We liked him and his ideas a lot. When the bid came a few days later, the work was detailed (along with notes about "client supplied vanities, shower enclosure, etc) but had a $6700 price tag for what was described as two or three days of labor. There was a tankless water heater included in the bid (the only appliance they were going to supply), but when I checked prices on the model that was quoted it turns out that cost on that was only $1400 of the bid (including shipping). My problem with the company is that they refused to tell me what the $6700 was for, and then proceeded to snottily add that "perhaps I'd be better suited to a handyman, or a cheap contractor". I still have no idea why they would not break out the bid. I have remodeled 3 homes and know that it's not cheap to have it done right. I simply asked to know what portion of the bid was for labor vs. materials. I would not recommend them unless they can replace the condescending and rude woman who does the bids with someone who understands customer service and is willing to simply break down the bid between labor and materials. I would give Justin (the plumber) a great review, but the woman in the front office was rude, condescending and unprofessional. read more

Waters is highly professional and efficient from the wonderful lady Debbie that I spoke on the phone to make an appointment to the technician Bill. A/C was fixed quickly and with no hassle. I would highly recommend them. Yelp helps save the day again!! read more