I created a yelp account just to put this review in. This store and the employees are awesome…read more I spent 5 weeks trying to get a riding mower from Home Depot. It's a long story and I won't go into it, but they will not get another dime from me. This morning I called Waters and found they had the mower I wanted. They had just got it the day before so it wasn't in stock yet so they called someone in to receive it (this is on a Saturday btw.) I went in and bought it. Not an hour later it was delivered topped off on oil and gas ready to go. Delivery was free and they expressed to me that they have on site mechanics if I should have issues with it or need service. (They will come pick it up, fix it, and bring it back.) I am very impressed with the experience and Shawn was extremely helpful. My previous experience with this store was last year when I rented an auger. I rented for 3 days. It started smoking and choking on day 2 so I took it back. They were very friendly and refunded the third day plus extra for my trouble. I can now say that I'm super happy with my experiences at this store. For those that have put up bad reviews, I'm sure that you probably went in with a bad attitude to a person that had no clue of your situation and received a mirrored response. No matter what the situation is if you treat people with respect they will do the same. From now on Waters will get all of my business for home improvement needs.

If I could give this business an its employees 0 stars I would. The owner, Rusty, and the manager…read moreMike were nothing but disrespectful. I had ordered a cotton candy machine for a sorority event and they did not give me all the parts to set it up. I called the next day and was given permission by a warehouse employee to keep it an extra day and return in 2 days after I picked it up. However, it still never worked. When I returned it I wanted to let them know about the missing parts even though I had already called a day prior. When Mike came up he accused me of lying and said it was my fault for not calling. He didn't know I had already talked to one of the employees the day before who gave me permission to keep it a day extra. He was hesitant to give me any money back (which is not what I wanted I just wanted better communication) and questioned my intelligence. I am a college student and have NEVER seen a business more poorly ran and managed than this one. When I emailed the owner Rusty about how Mike had treated me he called me and said "well he gave you your money back so what else do you expect me to do." He did not care AT ALL how I was treated and even accused me of being demanding. He blamed me and told me to "get over it, it's a cotton candy machine." Save your money next time.

I've only been using this business for about 6 months, but so far, I've been very impressed with…read morethem. We recently acquired a farm in the area and have used this business to buy lawn barns, a dog kennel, plumbing supplies, tools, hardware, and various farm and gardening supplies. We even had them repair a chainsaw and rototiller. They special ordered a few things for us. The staff is friendly, helpful, knowledgeable, eager, and kind. I am glad their hours are posted prominently and they are dependable. Their store is clean easy to navigate, and well stocked.

Just had a terrible experience with Nick at this shop. Had them work on my riding mower, but when I…read moregot home I noticed the belt had not been replaced and the blades hadn't been touched. I brought it back in under Nick's directions where I was berated and told "if you don't like our work, take your business somewhere else." No problem Nick.

WOOOOWW! If you need something, they got it!!!! Lots to choose from here. Definitely recommend to…read morestop and see this place while visiting the area or living in the area!

The worst hardware store in Kansas. They don't know what customer service is about. The store…read moremanager "Glenn" talks down to women. I and remodeling 10 houses and spending 20-30k on each house. They lost my business on all 9 houses because of their Sh....ty ways. Lazy workers, they don't want to communicate. They only want to communicate via computer. Well that might be why they don't know how to communicate because they have not been taught how to talk like a human and think like a human. Home Depot here I come!

A great hardware store with a huge selection of just a about everything you would ever need. I…read moreneeded some pool supplies, as well as some plumbing repair items, and a new garbage disposer. The selection was great, and the staff was very helpful. Checkout was quick and easy. No surprises.

Service varies considerably. The staff in the paint section are always helpful and friendly. The…read morecheckout staff, in particular Landon M, do not try. He made it obvious that I interrupted a conversation with a fellow employee, it was not work related, and that I was an inconvenience.

Sure, you can order your appliances online and have them deliver....but here is the deal....when…read moreyou have a problem, who helps you fix it? The computer? Nope! Denise and her team will go out of their way to help you. In fact, I thought I would save some money and get a refrigerator online and couldn't get any help when it arrived scratched and dented. I talked to Denise and she went over and beyond to help me, despite the fact that I had not ordered through her. I am beyond satisfied and will never order appliances online again. Support locally-owned small businesses because if all you need them for is repairs or for fixing your problems, they will not be here when you call. It was no more expensive to order through the local store and I get all their support. SHOP LOCAL!! I have NO IDEA how my town got changed to a California town....I will try to fix that. But I am from White City, Kansas. Just sayin.

Don't expect them to assist with a craftsman product unless you bought it from them. Worthless is…read morethe nicest thing I can say. Won't buy from them again.

I live in Boston, my elderly Mom lives in Wamego, KS. Her furnace went out and she needed space…read moreheaters, Kansas gets extremely cold in the winter. The folks at Waters Hardware helped me buy space heaters over the phone, suggested the best ones for the situation, and had them ready for pickup in a matter of minutes. I can't recommend them strongly enough.

From the owner: Waters, Inc. Is a fifth generation Kansas company. Originally founded in Manchester, KS by GE…read moreWaters in 1894, it has since grown to seven locations across the state, operating as one of the nation's largest True Value hardware chains.

Great small town hardware store. They have just about anything you will need. They also have a…read morerental service for various pieces of equipment. If you have questions they are happy to help you or point you in the right direction.

Amazing local place to do your business. My son and I went in for 2 new bulbs and the owner Rick…read moretold us we could upgrade to LED by pretty much ourselves without an electrician. 2hrs later my son and I have now bonded over upgrading a light fixture and no one got electrocuted. Go here over the Manhattan or Salina.

This is a gem of a old time hardware store...pretty much anything you could need they have…read more Friendly knowledgeable staff to locate things where no one else could guess. Prices may be a bit steep, but for not having to go to a bigger city, it's worth it!