I was assigned this company through American Home Shield twice in the last two years. Plumber arrived on time and cleared up the two stoppages that I had. Both times that I have had Water's Edge I was impressed by them. They are courteous and very professional. I would definitely recommend they and use them again. read more

I have been forced to use this company through American Home Shield. They have been sent to my home to service a total of 4 issues. They have never been impressive in the scheduling of services, ability to complete them in a single visit, or timeliness in returning for the completion. The latest repair is the third call to them for the same faucet issues. It has been 3 weeks since I called the service, 2 weeks since they simply came and looked at the issue, and I am still waiting for them to actually schedule a final visit and replace the faucet. This will be the last time they walk on my property, and also will have me looking to replace American Home Shield as well. I don't recommend either company for repairs to a dog house. read more

Was assigned this company through warranty company. They do not answer phone calls. They tried charging me $1000,00 upfront without billing insurance first. I requested a cash out from warranty company instead of working with them. read more

I had 2 service requests this past week from Water's Edge, one for a toilet that was running constantly & the other to replace a water heater & this Company responded immediately, fixed my toilet the next day & that guy was AWESOME! the other guy came the next day, ordered the water heater & installed it today. He was also legit. Solid company. Timely, neat & respectful. Nothing but all stars read more

These guys went above and beyond for our repair. Very respectful and professional. Explained well what the issue was. Arrived on time. Cleaned up work site perfectly. Will definitely use again and again read more

Would give it a negative if i could. They were hired by my home owners warranty company. They replaced water heater but damaged water pan(which isn't covered by warranty would have paid for the pan if given the option) but no they left damaged pan. Now i am supposed to pay to have water heater removed put a new pan in . How convenient. Two service calls for one item. I guess that is a way to make money. Notified warranty company concerning business. All warranty company cares about is getting cheap repairs done. read more

Was schedule through my Choice Home Warranty to have a washing machine drain cleaned. Rescheduled my appointment personal through the company. On the day they were scheduled they did not show or call. Called to find out and was told they do even take their services any more they have an influx of calls though them. Would have been nice to know the day I called and rescheduled. read more

I would recommend Waters Edge Plumbing. Great customer service, walked me through my home warranty's response time. They replaced the water heater were timely and clean. read more

We had 3 different plumbing incidents and our home warranty claims that this is the only company that takes care of their plumbing claims. They schedule appointments and never show. We've called them repeatedly to schedule appointments. They reschedule and still never show. There's no contact from them at all, other than the initial contact. You have to stay after them to contact. After about 1-2 weeks, they finally show, but at 9-10pm at night. ***DO NOT USE** Awful customer service, unreliable!! read more

They replaced my water heater in a timely, professional way! I am a very happy camper!!!