Okay walk-in clinic, but busy most of the time. We had an okay experience couple of times here.

If you were to search online for travel testing (i.e. COVID-19 PCR testing for the purposes of international travel) you would quickly discover that it's a bit of an expensive endeavor. Many testing locations (e.g. Trillium Health, Switch Health, etc.) charge $180 (CAD), while pharmacies (like Rexall) charge $200 (CAD) per test. My understanding is that it doesn't make a difference if you have OHIP; at the time of me writing this review, anyone wanting to travel outside of Canada is required to have a negative PCR test (within 72 hours of departure), and travel testing isn't covered by OHIP. Which makes sense if the point is to discourage travel. Knowing this changed nothing for me, because I'm a Canadian living in America, and I needed to get my family back home. While considering alternatives to spending approximately $600 (CAD) on PCR testing (for three people), I came across the Waterloo Clinic. They offered PCR testing for $60 (CAD) a person. I called them twice to confirm because I figured they had either misspoke, or I had misheard. A part of me wondered if it was something kinda scammy, so I looked up the Waterloo Clinic, and it was a real clinic. The clientele seems to be primarily Internationals (students or otherwise), which explained the lower cost. The Waterloo Clinic staff specified that they couldn't guarantee that the results would be provided within 48-72 hours, but the cost savings (of $420 CAD) was enough to justify the risk. So we took a road-trip from Mississauga on a Monday, and crossed our fingers that we would get the results before our flight on Wednesday. After we arrived, the whole thing took maybe 15 minutes for three people to get tested. The testing throughput process is relatively straightforward: (1) schedule the appointment in advance, (2) arrive on time, (3) fill out some documentation, (4) pay for your test(s), (5) get that super long swab shoved up your nostrils until it tickles your brain, (6) receive instructions on how to get the results, (7) get your results by email, then (8a) breathe a sigh of relief when you see the words "NOT detected" OR (8b) curse under your breath when you see the words "Positive" Also, we ended up getting our PCR test results in just under 24 hours. While the staff emphasized that they couldn't make any guarantees, I appreciated that they turned it around quickly enough to give us peace of mind about locking down our travel plans for the next day. The final cost was $142 (USD). The whole experience was ::chef's kiss:: read more

This used to be a good walk in until the nurses started messing up. How can someone stay in a walk in clinic for 3 hours not seeing any progress getting to see a doctor? First my friend was told there were 19 people ahead of her. And after sitting there for 2 hours, she was told there are still 19 people ahead of her! Yet people were coming in and seeing the doctor! The nurse will call names of people who aren't present, when no one answers, she will "choose" who to call from the people sitting in the waiting room. If that is not the case, then how can there be 19 people ahead of my friend after 2 hours, though there were people going in to see the doctor and leaving while she remained seated in the waiting room! What do patients of colour have to do to be taken seriously at the Waterloo Walk-in clinic? read more

I visited the clinic last week Thursday. The wait was not long, the two female medical administrative working (especially the one wearing a hajib) were efficient & friendly. The doctor was kind as he very so much helped writing a note for missing work, as well as a referral for my medical issue. #Thank you #FreePaliestine #Childrenarechildren read more

I've been here twice for COVID testing. They've been busy both times, but staff were efficient and cheerful. It's not an easy job but they did it well. Waits were not insane. read more

In and out in 30 minutes with a full waiting room!! Great, friendly, knowledgeable service. Would HIGHLY recommend!

I went to get a PCR test with my family and I got it, Next day went to the airport to leave and they were late on the results and my mom's response was indeterminate! Like how do they not know the lab results and they said it could be another virus even though the test was for COVID! WOULDN'T RECOMMEND THIS PLACE! I WASTED $400! read more

Visited this clinic during a global pandemic and thought it would be terrible. I was pleasantly surprised by the short wait times and kind staff. The doctor was great (young male doctor) and addressed all questions and concerns I had while making me feel comfortable. Thank you Waterloo walk in clinic team, I will be returning! read more

2 hours Waiting time is too long only one doctor seeing 100 people is not logic you have to increase the number of doctors read more

spent 3:40 hrs waiting just to get a paper to do blood work. definitely would not recommend it.

I waited in line for an hour outside cuz it says it opens at 8 online. when it was 9 about 30 people were let inside this small clinic and i had handed in my form first and the receptionist skipped me and i had to wait even longer while people who came after me already got there test and left. Not impressed. read more

Every time I come here the condescending receptionist makes me feel unwelcome, and most definitely worse than when I came in in the first place. It's really depressing coming here, a place designed to 'make you feel better'. I would recommend going somewhere else if you have car. It's worth it to get away from her. read more

This place is unbelievably slow....to the point of having a wait time of well over an hr. Service is bad as well, I guess because of the amount people who visit this place gets the front desk annoyed??? Avoid this place if you can and if you want to not waste around two hrs of your life. read more

Even though the clinic closes at 8 most days, arriving at 4:30 still resulted in being turned away. With no sign on the door and having to wait in line just to be told there were no more patients being taken in today, it was extremely frustrating. From previous experience, when you do get in, the receptionists are quite rude, and the doctor seems very spaced out and careless. Would definitely recommend trying other places before going here. read more

I used the Waterloo Walk-In Clinic for my healthcare when I was a postdoctoral fellow at the University of Waterloo from 2010-2013. When I left the University of Waterloo, I was leaving the country so it was vitally important that I get a copy of my medical records to take with me. One important reason for doing this, which Canadian residents may not immediately realize, is that in other countries your medical record may be required to obtain medical insurance. Indeed, I had already been rejected insurance. Since I am an academic, it wasn't even clear what countries I would reside in in the next 10 years. Unfortunately, the Waterloo Walk-In Clinic absolutely refused to give me a copy of my medical record. They told me I WAS NOT entitled to a copy of my medical record. After a considerable amount of arguing with the clinic, I made some phone calls to the College of Physicians of Southern Ontario, which referred me to the Privacy and Information Commission of Ontario, which unambiguously recommend I file an official complaint. They told me that the refusal to give me my medical records was in direct violation of the Personal Health Information Act, 2004. After the clinic continued to ignore my phone calls, I came in person to present them with a filled copy of the official form "Request to access personal health information under the Personal Health Information Act, 2004." I threatened to file an official complaint. At this point they banned me from attending their clinic again (a symbolic insult, because I was leaving), but they finally gave me a xerox copy of my medical record for a fee of $60, which contained some illegible pages with inscrutable handwriting. They informed me that preparing a legible copy would be possible for a fee of $300/hour. Needless to say, I am not at all impressed with the Waterloo Walk-In Clinic. Another thing which I don't like about their clinic is that they have a small waiting room which is usually completely packed full of sick people. In ancient times, before people knew where the sun went at night and what a germ is, this health hazard would be excusable. read more

Avoid going to the clinic Tusedays from 9.a.m. - 1 p.m. The older obese woman doctor will not instill confidence. I went to have a simple clearing of ear wax by water syringe. She could not competently complete the procedure. She was of no help and I was able to confirm by another doctor 2 weeks later that nothing had been done in spite of her claim. read more

Waited for a very short time considering the amount of people waiting. The receptionist was very friendly and understanding. The doctor answered all of my questions and was very to the point and throrough. All and all, I had a pleasant experience. I would reccomend Waterloo Walk-in Clinic to any of my fellow students read more

Nice but very slow and unorganized ... Need to rethink process or maintain a digital board/list so patients can estimate and calibrate time. Estimate was 1 hour, I waited 2.5 hours. read more