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Guelph, ON

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Good Health

5.0 (2 reviews)
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Guelph General Hospital

Guelph General Hospital

2.5(11 reviews)
0.6 km

I want to share an experience I had at Georgetown Hospital emergency department, I took a bad fall…read moreon May 20th went to the Emergency department after a few hours the Dr came in to see me and decided that I did not need x rays or bloodwork sent me home with no treatment. A few days later the pain was getting worst decided to go to Guelph Emergency for a second opinion and after having the staff at Guelph do X rays, ultrasound, bloodwork and a CT scan was told I had a broken 9th rib and possible bowel damage. If the bowel injury goes untreated it could be fatal This is not the first time I have gone to Georgetown and had a bad experience the level of treatment received at Guelph would rate a 5 Stars. They could see I was in a lot of discomfort and took the time for a proper diagnostic. I cannot say the same for Georgetown Emergency or ER Doctors Steve Prentice

The staff in the triage trailer at the Guelph General Hospital emergency department are pathetic…read moresubstitutes for true healthcare professionals. I went to the emergency department for severe chest pain and was treated terribly. I waited for several hours while convulsing and eventually vomiting. It became apparent at a certain point that they were actively ignoring the symptoms I was displaying in an attempt to get me to leave before receiving treatment. This is evidenced by the conversation I overheard between two staff members in which they stated that I was faking the uncontrollable shaking I was experiencing when they walked past. Additionally, they significantly lowered the temperature in the room (which was noticed by several other people in the waiting room) to make it more uncomfortable. I speculate that they assumed I was either under the influence of drugs, withdrawing from drugs, or drug seeking, because they requested a urine sample and blood sample from me. After hours of waiting and being ignored, I asked if it would be possible for me to be contacted if there were any abnormalities in my blood test results relating to my chest pain. I asked this because I was aware that they were choosing to ignore me and that my odds of actually being seen that night were very slim. At this point it was the middle of the night, I had not slept in well over 24 hours, and I had only 1% battery on my phone. If I did not leave soon I would be stranded at the hospital with no means of contacting anyone to take me home (and thus no way of getting back home aside from a multiple hour walk.) It was at this point that confidentiality laws were broken when a staff member shouted out my blood test results loudly enough that the rest of the patients in the triage trailer could hear them. The staff member then made several demeaning comments about me in a manner which can only be described as berating. These comments were once again made loudly enough for the entire triage trailer to hear. I speculate that when the staff member read my blood test results and saw that I was not under the influence of any illegal drugs, they decided to embarrass me publicly rather than accept that they had judged me unfairly. If you would like to be treated like a human being rather than an inconvenience, I suggest avoiding the emergency department at Guelph General Hospital altogether.

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Good Health - cardiology - Updated October 2026

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