Probably the most disgusting customer/client experiences of my life. I am new in town, looking for a family doctor. I called on Tuesday, and the receptionist told me "yes, we are accepting new patients - you have to come in to meet the doctor and fill out a form". I go in today (Thusday) at 2:20 pm. Spoke with the receptionist, re-confirmed that I was there looking for a family doctor. She said "wow - great day to come in. He only has one patient before you. It should only be 10 minutes." So I sit and wait... and wait... and wait for 40 minutes. I ask what's up, and she tells me "Oh, some regular patients came in before you and had priority". Fine. I wait 25 more minutes and get taken in. The nurse or whoever asked what I was there for, I told her to interview for a family doctor, and she said in a most patronozing and concescending manner "This clinic is completely full. You can come in as a walk-in-patient, but definitely cannot be a full patient". I ask her and the doctor why they would tell me on the phone, and then again at the office, that they were taking patients. So at htis point I just ask for an apology, but they deny that any of their staff would have said they were taking new patients (the original receptionist was gone by this point), then when I start asking for an apology at least, they threaten to call security. My best guess is that the receptionist was on her last day, or having an awful day and just messing around with people. Truly felt like I was in the twilight zone. AVOID AVOID AVOID read more

waiting time is too much. there is no point for appointment. it was good for lat two years. had same experience 2020-2021. but good from end of 2021 to mid of 2023. staff have no idea why is too much delay read more

I walked in at 4:46 to see a doctor and they're not taking any more patients and they close at 7 o'clock. What's the sense of being a walk-in clinic if you can't see walkins I don't understand don't nobody wants to do their job anymore. read more

I was in today for the first time to use the walk-in clinic. The receptionists were kind, and assisted patients in a timely fashion. The doctor was thorough and explained my prescriptions, as did the pharmacist, who was kind, and informative. Due to this great experience, I'm now registering to become a patient. Guelph needed a new clinic like this. Thank you! read more

I am relatively new to Guelph and don't have a family doctor. I was looking to get a prescription related to mental health problems. On the phone when booking my appointment I informed them that I had assessment and diagnostic papers, so they told me getting a prescription would be no problem. When I got there they couldn't read my papers because they are in french (this was obviously an oversight on my part, in my hometown it's required for doctors to be able to serve you in french). I understand them not being able to prescribe me medication without reading my papers, however the doctor still asked me rapid-fire questions about my entire mental health history, including trauma. She then proceeded to say the most absurdly cliché responses to mental health, I questioned if I had time traveled back to the 90's. "Take vitamin D" "You don't look depressed" "You're able to work, so you're fine" "If you were in an abusive relationship, why didn't you leave?". I was baffled, and pretty distraught over that last one. I don't recommend you bring up any mental health related concerns at this clinic, it might make things worse. read more