This company is a crooked company and they are trying to take advantage of people. They tried to charge 600 dollars to tow a car from the Grafton Rd to downtown. It was a young girl who just got her license and was involved in a accident. They wanted 600 the next day to give her the car back. We asked for a itemized bill explaining the charges and was told that we could not have one until she paid the 600. Then they said if she couldn't pay the 600 the other option was to pay them 300 and give them the title in order to get her personal belongings out of the car. When I told him that is illegal he hung up on us. I am turning them in to the better business bureau. They should be ashamed of trying to rob young kids. They are a disgusting company.​ read more

I have never in my life seen a more crooked towing company! My neices had an accident and the police called Waterfront Towing. They towed the car to their lot and they wanted my neices to pay them $900 and sign over the title of the car for the tow fee. She was not allowed to get her belongings from the car twice unless she paid them $900 and signed over the title. She had to get the state police involved to get her belongings from the car. She did sign the title to the car over to them but they are now taking her to court for $900! They take advantage of women or others that do not know this practice is not legal under the Public Service Commission guidelines for a towing business or any other business that operate under a certificate of need. These people are nothing but thugs and very bad business people who break the law and make legitimate towing companies look bad. They are an embarrassment to the towing and recovery industry and have a long track record of violations. Worst company by far that I have ever seen in 50 years of being in the towing industry. read more

Was stuck on the road with a flat tire. Road service dispatched water front towing. Our tow truck operator was Joe. He was excellent even with some difficulty getting the tire off the car Joe was professional and kind. He followed us to Gwynn tire and made sure we were in good hands. Five out of five stars. Would recommend this tow company. read more

I in West Virginia visiting a friend when I saw a car for sale online in Morgantown. I drove up to look at the car and decided to purchase it. I purchased it from an individual, which was my first mistake because he had no way to give me a temporary tag and the DMVs up there were all operating on an appointment only basis still in June, which was scheduling for months out. About 30 minutes after I paid for the car I was hit by another truck. The police came and called a tow truck from Waterfront Towing. I have AAA and the officer said the towing company he called, Waterfront Towing does AAA. When the driver arrived he told the cop that they don't do AAA but it would be okay because the body shop he was taking it to would cover the tow. While I was driving the 150 miles back to Charleston I got a call from Waterfront Towing saying the body shop refused my car so it's there at Waterfront Towing. The next day I called to see how much it would be and to explain the situation, that I am not a resident of West Virginia and that I had tried to make an appointment with the DMV in West Virginia, who told me their first available appointment was in August. I talked to a lady named Tonya at Waterfront Towing who mentioned to me that her boss sometimes works with people on the amount for the tow if they're self paying. I told her that I wouldn't be able to get back up to Morgantown before the Friday after the accident and asked if she would please talk to the boss about the rates they charged me, $367 for a 6 mile tow and to please call me back after she had talked to her boss, just so I would know how much it was going to cost. I haven't heard from anyone there since, not a single word, not a text, not a phone call, not a voicemail, absolutely NOTHING. These people will effectively steal this car from me, they have no interest in "serving their community" and they're just dishonest, all around disgusting people. read more

I got my van stuck on a gravel pit area trying to turn around. Waterfront towing came in reasonable length of time. The driver Shawn was very polite and got me unstuck quickly. He looked underneath my van to see if there was any damage and told me that I will hear gravel falling out from my tire wheels as I drove home on the interstate. Shawn did a great job for me. Thank you Waterfront Towing and Shawn. Cathy read more

Mark came out to tow my car but not without trying everything to get my tire to hold air. The tire was done. He came quickly and didn't beat the crap out of my car. read more

I got my rental car stuck in the mud on a very rural, remote road. Cell phone service was spotty. I got ahold of AAA, who dispatched Waterfront to my rescue. Somehow, they found me, even though I really couldn't direct them to my exact location (never rely on a GPS). After some pretty hairy moments, the guys got my car free and escorted me back to the main road. I cannot thank them enough. I would use their services again and highly recommend this company. Thanks guys! read more