I moved into Watercrest in January 2020, to be near my son in Katy, following a stroke. I lived there for almost three years, and I loved it there. I had a great apartment location after moving from the 4th floor (with two dogs) to the first floor. The staff were great, and Doug - the manager - as well, did everything they could do to make the residents comfortable and happy. I realized there were some limitations on what the staff were allowed to do for the residents, so I was fine with that. I've worked in the public for 58 years, as I also know, you will never please everyone. There were often times when things went wrong due to weather, equipment breakdowns, utilities, etc, but nothing ever due to the negligence of the staff or management. Life in business, and in general, is unpredictable, but when you have a corporate office to contend and wait on approval, you can't always get everything done expediently. The staff and management would ALWAYS be there to pitch in and help make things better for the residents. The only thing is, I had to move to another complex due to cost of things at Watercrest that I no longer needed - but, not because I wanted to or due to ANYTHING I didn't like there. I loved it there and wish the place and staff at the place I've moved to was as great as Watercrest. If you are a reasonable and fair person, you will love it there! read more

WORST PLACE EVER! The Executive Director, Doug, is racist and very inconsiderate! The carpet in the halls are filthy and full of human and pet waste stains! The only kind, consistent and considerate people are at the front desk and some of the staff in dining services. Chrissy or Christy (whatever her name is) is clueless about her job duties and can care less. Her response is always and i quote, "I don't know you would have to ask Doug, I have only been here since November". I The Executive chef, Duran, can care less about the residents and their requests and concerns with food services! He creates menus that don't make sense at all! He is never professional in appearance or customer service and a big liar! They jack the prices of rent up but don't provide the services they claim are there! When you try to make a complaint to corporate, there is only one person there and she claims we need to send the complaint to her FIRST to review before submitting it! Which means it never gets reported, especially if it's negative! The turnover rate for employees is ridiculous! From the front desk to dining services says a lot about that place! It's sad, they charge so much for rent and take advantage of the seniors there, but never keep their word and it never adds up to services they state they provided! I would NEVER refer anyone here! It's a ripoff and a dishonest place to reside! read more

Do not move here!!!!!!!! We unfortunately moved in to Watercrest 3 weeks ago and will be moving out, asap!!! We moved from Houston to Katy to be near our daughter. When we came to tour Watercrest we were told so many things that are not true and not told so many things that we wish we had known. Food is overpriced, and amenities promised are not available. Trips to shops and restaurants are dependent upon the shuttle which is not working. Since the shuttle bus is broken all day excursions are canceled yet rent is not reduced. We completely feel that deception was used to describe the situation here. Oddly enough, even the inhouse events are most often posted and then canceled or postponed. We asked one of the residents if they had heard when they the shuttle might be repaired and they told us that it will take a long time to repair anything here; 2 months on the shuttle so far. The resident then told us that the air condition in the hall was out for 3 years, and that repairs here are very slow. The residents also shared with us that the staff members are restricted in customer service. They are not allowed to provide any normal services provided at any other apartmentcommunity. The resident said (and we have experienced) that if you ask the maintenance staff for anything most likely they will tell you they are not able to assist due to insurance. One maintenance member threatened us on our own home and then we were treated as if we had caused a problem. We were discussing with the resident regarding carpet and how many people fall due to the carpet, as have we. The resident warned us saying that one should hope that they were not injured in the fall because the staff is not allowed to assist anyone that takes a tumble due to insurance and ones that have fallen due to the carpet were left on the floor by staff. Sadly, we moved from a location that was thrilled to assist us with everything we asked. Here at Watercrest we have been told no with almost each request for normal move in assist. Staff turn over is frequent. The hall floors carpets are so filthy and each day the dust and debris increase. The halls on some floors smell like human waste. The elevator carpet is the filthiest we have ever seen. We are so disappointed and feel so deceived. Fortunately, Armanda, Chef and Jeremy in the kitchen really, truly care about the residents. read more

I cannot say enough about what a great experience I had with this senior living apt complex. Rebecca and Tobie were so kind and so helpful and we are going to love living there!! UPDATE: now that the new has worn off...... read more

Having lived here with my dear wife since Oct. 2020, and since we're about to climb out of a long and historic icy blast, I thought that it's time for another review on Watercrest at Katy to add another dimension of our experiences at this community. Since the start of the freeze on Sunday night, we've not lost power or water here for even a second. All senior residents have been kept toasty warm - what an unspeakable blessing in light of so many power outages and frozen water pipes all around us in Katy and greater Houston area! Understandably, the staff of Watercrest did not make it to work on Monday due to icy slippery roads. But our director Doug with a skeleton crew of two maintenance men showed up bright and early to spread salt crystals on walkways so that folks with dogs could venture out and do their business. Meals were suspended for one day. The next day a few more brave staffs came to serve meals. Again, the director himself donned apron and served meals in the Dinning Hall. Today (Thursday), we have full staff, and activities are slowly returning to normal. We cannot say enough about Watercrest at Katy. What an amazing place with amazing staff! God bless them all. read more

Very happy with this place. My mother has been there almost a year. She's very happy with the breakfasts and the wide variety of activities even though she doesn't participate in many. I have no idea where the water comment came from as she's never had a problem with bath water, drinking water or laundry. Yes it's a large complex and she's forced to walk more as she didn't want to pay more for an apartment close to the elevators, but this IS independent living! NOT assisted living or a nursing home. They are very clear on that. The staff do go above and beyond to help when they can but they are not intended to be medical professionals. read more

My grandmother stays here and this is by far the worst place she has lived. The exterior doors never work nor do the fobs for starters and that's not okay. She can't walk long distances and due to this constant inconvenience she's had to make several long treks to get groceries and other items back and forth from her apartment The average age of residents is 75 years or older. The water supply is muddy half of the time as well... and they have done nothing about finding a solution to this. She's had at least 4 loads of laundry ruined due to The mud water that they keep dumping out and are not willing to compensate in anyway. Also a lady broke her hip a couple years back and they refused to help her until medical services got there because they didn't want to be liable for anything so she suffered for quite a long time before help ever arrived and then she had to wait even longer for medical help because Watercrest refused to help her. I don't no recommend putting you loved ones here. They have been horrible. read more