I moved into Watercrest in January 2020, to be near my son in Katy, following a stroke. I lived…read morethere for almost three years, and I loved it there. I had a great apartment location after moving from the 4th floor (with two dogs) to the first floor. The staff were great, and Doug - the manager - as well, did everything they could do to make the residents comfortable and happy. I realized there were some limitations on what the staff were allowed to do for the residents, so I was fine with that. I've worked in the public for 58 years, as I also know, you will never please everyone. There were often times when things went wrong due to weather, equipment breakdowns, utilities, etc, but nothing ever due to the negligence of the staff or management. Life in business, and in general, is unpredictable, but when you have a corporate office to contend and wait on approval, you can't always get everything done expediently. The staff and management would ALWAYS be there to pitch in and help make things better for the residents. The only thing is, I had to move to another complex due to cost of things at Watercrest that I no longer needed - but, not because I wanted to or due to ANYTHING I didn't like there. I loved it there and wish the place and staff at the place I've moved to was as great as Watercrest. If you are a reasonable and fair person, you will love it there!

WORST PLACE EVER! The Executive Director, Doug, is racist and very inconsiderate! The carpet in the…read morehalls are filthy and full of human and pet waste stains! The only kind, consistent and considerate people are at the front desk and some of the staff in dining services. Chrissy or Christy (whatever her name is) is clueless about her job duties and can care less. Her response is always and i quote, "I don't know you would have to ask Doug, I have only been here since November". I The Executive chef, Duran, can care less about the residents and their requests and concerns with food services! He creates menus that don't make sense at all! He is never professional in appearance or customer service and a big liar! They jack the prices of rent up but don't provide the services they claim are there! When you try to make a complaint to corporate, there is only one person there and she claims we need to send the complaint to her FIRST to review before submitting it! Which means it never gets reported, especially if it's negative! The turnover rate for employees is ridiculous! From the front desk to dining services says a lot about that place! It's sad, they charge so much for rent and take advantage of the seniors there, but never keep their word and it never adds up to services they state they provided! I would NEVER refer anyone here! It's a ripoff and a dishonest place to reside!

A wonderful community to live in. My mother enjoyed it very much. She made lots of friends. And she…read morewas independent in her own apartment. I can't say enough good things about Oak Park retirement community.

A super place to live, eat & entertainment. A great place to retire & make new friends!read more

Toured Sunrise Cinco Ranch recently. Facility was clean, well staffed and residents appeared well…read moretaken care of. Compared to two others i visited I would prefer Sunrise for a family member.

Management is unreliable and deceitful. Many good people…read morework there and are treated disrespectfully and a few are extremely rude.

Autumn Leaves is a company with issues in paying their vendors/contractors. As a general…read morecontractor I was brought in to help them with issues they had with several facilities. One of the issues they had was with their air conditioning systems and fresh air units not working properly or at all. This issue causes unfavorable health issues. The lack of fresh air and climate control allows for unhealthy temperature conditions and the buildup of mold. We in good faith resolved their issues and prevented the State of Texas to issue fines and closure of facilities. Escamilla Company has yet to receive payment for rendered services that were provided back in the months of August 2018 through October 2018.

Spring 2021 My mother has been at this facility for three…read moreyears. In that time, I was active in the Walk for Alz, 1/2 Marathon Heroes fundraising, hosting facility cookouts for staff and residents, singing Karaoke and playing guitar for the residents. JEA Senior Living took over the property in 2020. Within the last few months there has been an alarming rate of staff turn over. We are down to only a few people who were there this time last year. A group of families reached out to Executive Management expressing our concern that the people caring for our loved ones were leaving in droves. We were told that they would investigate with anonymous input from staff (current and recently departed) and make changes to halt the exodus of valued staff. I logged on to LinkedIn last night to see that the CEO was congratulating himself on the results of the "Great Place to Work" survey and immediately started seeing red. These guys lied to us about how they would handle the situation, did not follow up with the families as agreed, and then started taking victory laps on social media with their stupid survey. Meanwhile the people who care for our loved ones during a time when we cannot see them due to COVID keep dropping off the staff roster. Now there just a few people in the building left to trust as everyone else is new and don't seem to grasp the gravity of the situation. What the jokers at Corporate did (especially the COO) is that they had HR send out a "Great Places to Work" survey which made no space to collect thoughts and opinions about what was happening specifically at our community. Additionally, the staff had their employee ID tied to the survey. It is a dereliction of duty for executive management to take charge of this kind of issue which is core to their business and treat it with such blatant disregard. On what planet does the COO live if he thinks employees will give honest feedback when their name is attached? He told us in email it would be anonymous and assured us they took this very seriously. He lied. He failed us and our families. Let's be clear, every community will be different. If you have a good experience with another location owned by JEA Senior Living, I am very happy for you. It is what we all want for our loved ones suffering through this cruel disease. I have my own thoughts as to why everyone quit, but this is not the place to air those grievances as I have only anecdotal proof. As a group of families, we went to the COO to ask for help in sorting this out for us. We didn't even ask for them to disclose their findings. It doesn't matter. Find what is broken and fix it because this is his business and we trust him to do his job. He didn't. The questionnaire sent was generic and made no space for specific feedback while having responses directly linked to employees. I guess anyone can be COO at JEA Senior Living. I would simply say that this used to be a great place. Not anymore. The executive team overseeing this facility are not serious, they do not care about the residents or the families, and you'd be better off looking somewhere else because they are not to be trusted. I looked at 20+ facilities. The thought of having to do that again with an Alz patient bearing the brunt of the effects of change is infuriating, especially because we came to them in good faith and left it to them to sort out. They have betrayed our trust. Do not give them yours. Keep looking. You have plenty of options in this area. JEA Senior Living management team should be ashamed of themselves for this paltry effort to make it look like they did something. Disgusting. Shameful.