Hello, I wanted write a review on a few things that made my experience awesome with Affectionate…read moreCare, I currently have a family member at this facility: 1. COMMUNICATION - When I reached out to their team about my inquiry, they responded very quickly with polite and very professional communication. 2. MY VISIT & SAFETY - Upon entering the facility you can tell that safety is a priority with multiple check points and their monitoring systems. A very safe environment for any type of situation! 3. PROFESSIONAL STAFF - The team off nurses and employees are very knowledgeable and experienced in caring for the elderly or challenged patients. 4. THE LOVE - the overall feeling of this facility is amazing. Very fun activities for persons at the facility, Age appropriate activities to activate the minds, A very homely environment where everyone is so kind, it's such a great place! My thoughts on Affectionate care is that patient care is priority and the well being of everyone is important. 5 Stars for this facility.

One of my greatest fears has been to land in an assisted living facility and to be forgotten…read more Until my recent experience at Affectionate Care! My Dad broke his hip and had a full hip replacement; both parents being in their mid 70's we knew he needed to recover in a place that would offer him safety. The team at Affectionate Care is like a big family! Everyone rallied to make us all feel at home and that's what it felt like everyday while my Dad recovered and needed full time care. The staff obviously love their jobs, it shows in how they treat all residents and the family who visit. Our experience was amazing and I highly recommend them for long-term or short-term care for anyone you love! Mary Schlegel (Director) is very hands on interacting with staff, residents and family. She is amazing!

we are very pleased with memory care at the Village - my mother has been there for several months…read moreand is well taken care of -- it is bright and always clean- the staff that cares for her are very courteous and well trained to care for memory care residents - the family is very pleased with the Village Lynn Ansel Anderson

Best place for my Mom We moved my mom in more than 2 years…read moreago right after the place opened. She came from another assisted living that was part of a big chain and was horrible. This place brand new and is really bright and beautiful, the food is way better than others. It was about the same price as others. Everyone seemed friendly and the best thing was the owners were there every day . Originally she had a really nice little one bed apartment on the AL side. But then dementia started to take hold so she was moved to the memory care. They keep more of an eye on them in memory care I slept better at night knowing she was in this place, it was really nice, extremely secure,clean and above all she was happy there. Which really made me happy because she absolutely hated the one she was in before. My mom passed away last week and I couldn't believe how many people from this place called or texted me to give condolences. They really care. i thank them all for taking care of my mom

My father in law resides at the Assisted Living facility. The staff are friendly and care for the…read moreresidents. The food is satisfactory. I want to recognize the med tech Mikki who does a great job taking care of my father in law and keeping us updated regarding how he's doing and if there are any issues. She goes above and beyond.

My mom just moved recently last October into Pathways and I can't say enough praises for the…read morestaff. They give mom the dignity she deserves. It's still a tough transition which was expected but happy I made the decision to place mom here.

My mom has resided at The Barton House since January 2022. Overall, we are very pleased with the…read morecare she receives. The staff is very responsive to her needs, especially as they change with progression of the disease. The Barton House is a small facility which I love and everyone is treated like family, both residents and family members. Many staff have been with the BH for a long time. I highly recommend The Barton House.

Barton House is an amazing assisted living facility. The care they provide is second to none. The…read moreresidents are cared for in an extremely loving manner. At meal times they take the opportunity to ensure each residents hands are washed and dried in preparation for meals.

Ross visited us and he is an outstanding Director of Business Development, very warm and he knows…read morethe business. He is very passionate about his work. It was great to meet him and knowing about your facility.

I have had the pleasure to meet Ross Mudunuri the Director of Business Development here at Richmond…read moreHC. I work for Hospice and I send patients to Respite at his facility where they give quality care. My patients are repeated patients so that tells you a lot about the kind of care is given. Ross has a gentle spirit and has always been very helpful and supportive assisting me with Respite...God Bless....Dee Byrd

Quality of care is poor. Pricing increases days after your…read morefirst day and to triple what you agreed in your contract. It's a total rip-off. The staff is always "busy" to attend and comply with residents requests. I think it sounded good but after a few days you realize it was a very bad choice!

With our mutual residents at Atria Westchase, we've seen firsthand how incredible the recent…read moremanagement changes have been. The environment is more positive, communication is stronger, and the team is truly engaged. Thank you to Elizabeth in sales and the nursing team for your continued care and collaboration--you are appreciated!

We have been Erickson priority list members for two years and have spent a considerable amount of…read moretime at Eagles Trace prior to our planned move into Hummingbird Square. Our experience has been a solid 10 with every aspect of the community, and we wouldn't necessarily qualify as easy to please. The grounds and buildings are immaculate, staff in all areas are friendly and accommodating, and the food in all dining venues is consistently restaurant quality with incredible variety. Residents are genuinely enjoying their retirement here and there is a relaxed, friendly culture. There is an impressive range of activities, classes, interest groups and entertainment. Having spent a 40-yr career in healthcare, I asked to tour the assisted living, memory care and skilled nursing units. All reflected high quality care in immaculately clean, homelike surroundings. As long term care goes, this is as good as it gets (as a former nursing home administrator and director of nursing service, I'm in a position to assess this accurately). We researched life plan communities for several yrs and are satisfied that we made the best choice, as more than 20k other Erickson residents have done across the US.

They don't care what the residents want. They just say WE'll LOOK INTO IT. THE food is ALWAYS cold…read moreand they have lots of bed bugs I fell out of bed once and it took them 2 hours to get me off the bedroom floor

The Clayton Oaks Drama Club recently hosted a spectacular one-woman theatrical show featuring the…read moretalented Mary Margaret Mann, and it was a hit! The performance was truly engaging, bringing a unique energy and artistry to our community. A huge thank you goes out to our Life Enrichment Director, Shonta Thompson, and our Executive Director, Coco Murray, for sponsoring this event. Their generosity made it possible for us to enjoy not only a professional-grade performance but also a delightful spread of refreshments. In addition to the main show, the game and door prizes were enjoyed by the Drama Club members and the many residents who attended. It was a fantastic day of culture and connection at Clayton Oaks. We are already looking forward to the next production!

This place may be very pretty and shiny on the outside but once a loved one is there, it all goes…read moreto crap! I can't even begin to list all the issues with this place! They'll tell you that they have quick response times for their caretakers to respond to a page but 30+ minutes is not quick at all! There was even a time where the night caretakers turned off the phone that alerted them to resident's pages. There were several instances where they messed up my mother's medication and for someone with her medical history, missing these medications could've caused some major medical emergencies. My mother was constantly cleaned incorrectly. NO ONE should be cleaned so horribly wrong that feces is dried and caked up on their pubic hair. This was an ongoing issue not something that happened one time. Unfortunately my father had to go to the ER several times. I would always call the front desk and inform them what the issue was with my father and ask them to call an ambulance. One time I called back 20 minutes later to make sure my dad was headed to the hospital.... Guess what, they never called an ambulance! Thank goodness my dad wasn't having a heartache!The management there is incompetent of giving you answers to questions and problems that are going on in the facility they run! No one takes responsibility for their or their staffs screw ups! They charge an arm and a leg for care that is horrible. I don't know how anyone can be ok with treating elderly people like this! All this happened with the entire facility knowing that we were a very hands on and involved family. I can only imagine how the elderly residents, that do not have someone advocating for them, are treated. Stay far away from this place. You do not want your loved staying here!