Toured Sunrise Cinco Ranch recently. Facility was clean, well staffed and residents appeared well…read moretaken care of. Compared to two others i visited I would prefer Sunrise for a family member.

Management is unreliable and deceitful. Many good people…read morework there and are treated disrespectfully and a few are extremely rude.

The Asian Roach infestation currently is an issue. Somebody will come out to spray sometime, they…read morewon't be wearing a mask as no policy to keep residents safe is in place. Frontier Management took over in January 2022, now residents are fed sandwiches, and mystery mash. No appetizing meals as before the takeover, no chicken, salmon, beef, no real meat, not even McDonald-like chicken tenders. Sandwich comes with cheap deli meat, no tomato, no lettuce, mayo only. No nutritional food pyramid for seniors is evident. Guests are not allowed to eat in the dining room with their LO. Ex Dir stated she knew the food was bad, and not nutritional, but it was a supply chain issue. She offered no solutions. Hopefully change for the better will occur soon. Am supplementing healthy meals as well as HEB deliveries. No covid testing done on residents after they are quarantined. Very few guidelines via the State of Texas are enforced like those for a nursing home. New management brought in new staff. Sadly it is lacking a healthy actively engaging environment and cleanliness.

I've been in medical sales over 20 years. I recently pivoted careers into home health services with…read moreKindred at Home, because it is so fulfilling. In my job, I visit many senior communities. Colonial Oaks Senior Living in Katy is a fantastic community for so many reasons. I consistently see the leadership, staff and everyone on their team, go above and beyond for their residents. Executive Director Melanie and Wellness Director Enchante work closely with their physician team encouraging home health services to improve the balance, strength, and overall safety of their residents. They are also the eyes and ears for families to notice changes too; they all do. The energy is great, the people are skilled, eternally patient and genuinely kind. Life is so messy, but you can have peace of mind having your family member part of this community. I wouldn't hesitate to recommend Colonial Oaks Katy to a friend or family member.

My family's experience with Atria Senior Living has been wonderful. The team goes out of their way…read moreto provide a safe and enjoyable living space for my mom. When it came time for my mom to move to an independent living community, Atria Senior Living was the only community that I toured for her. From the moment I walked through the door for my tour, it was clear that Atria was where she needed to be. I looked at other places online but none of them offered everything that Atria offered. I no longer worry about my mom's safety or well-being. From the time she gets up in the morning, the Atria staff is making sure that she is up and moving. She has three delicious meals every day. She goes to group exercise several times a week. There is music, movies, and many social events that she attends. And she has maid service once a week so she doesn't have to worry about her apartment upkeep. She is free to enjoy the fun stuff that is provided by Atria. The biggest change though in her life is that she has so many new friends. Moving to Atria is one of the best decisions we made as a family. No regrets.

Our many thanks for taking such an effort to be sure all residents are warm and well fed during our…read morerecent freeze,We all apprereciate the staff working extra hours during this time of unknown weather. Billy and I are proud to call Atria our new home with such wonderful employees and residents. Warmly, Pat nd Billy Tumlinson

Autumn Leaves is a company with issues in paying their vendors/contractors. As a general…read morecontractor I was brought in to help them with issues they had with several facilities. One of the issues they had was with their air conditioning systems and fresh air units not working properly or at all. This issue causes unfavorable health issues. The lack of fresh air and climate control allows for unhealthy temperature conditions and the buildup of mold. We in good faith resolved their issues and prevented the State of Texas to issue fines and closure of facilities. Escamilla Company has yet to receive payment for rendered services that were provided back in the months of August 2018 through October 2018.

Spring 2021 My mother has been at this facility for three…read moreyears. In that time, I was active in the Walk for Alz, 1/2 Marathon Heroes fundraising, hosting facility cookouts for staff and residents, singing Karaoke and playing guitar for the residents. JEA Senior Living took over the property in 2020. Within the last few months there has been an alarming rate of staff turn over. We are down to only a few people who were there this time last year. A group of families reached out to Executive Management expressing our concern that the people caring for our loved ones were leaving in droves. We were told that they would investigate with anonymous input from staff (current and recently departed) and make changes to halt the exodus of valued staff. I logged on to LinkedIn last night to see that the CEO was congratulating himself on the results of the "Great Place to Work" survey and immediately started seeing red. These guys lied to us about how they would handle the situation, did not follow up with the families as agreed, and then started taking victory laps on social media with their stupid survey. Meanwhile the people who care for our loved ones during a time when we cannot see them due to COVID keep dropping off the staff roster. Now there just a few people in the building left to trust as everyone else is new and don't seem to grasp the gravity of the situation. What the jokers at Corporate did (especially the COO) is that they had HR send out a "Great Places to Work" survey which made no space to collect thoughts and opinions about what was happening specifically at our community. Additionally, the staff had their employee ID tied to the survey. It is a dereliction of duty for executive management to take charge of this kind of issue which is core to their business and treat it with such blatant disregard. On what planet does the COO live if he thinks employees will give honest feedback when their name is attached? He told us in email it would be anonymous and assured us they took this very seriously. He lied. He failed us and our families. Let's be clear, every community will be different. If you have a good experience with another location owned by JEA Senior Living, I am very happy for you. It is what we all want for our loved ones suffering through this cruel disease. I have my own thoughts as to why everyone quit, but this is not the place to air those grievances as I have only anecdotal proof. As a group of families, we went to the COO to ask for help in sorting this out for us. We didn't even ask for them to disclose their findings. It doesn't matter. Find what is broken and fix it because this is his business and we trust him to do his job. He didn't. The questionnaire sent was generic and made no space for specific feedback while having responses directly linked to employees. I guess anyone can be COO at JEA Senior Living. I would simply say that this used to be a great place. Not anymore. The executive team overseeing this facility are not serious, they do not care about the residents or the families, and you'd be better off looking somewhere else because they are not to be trusted. I looked at 20+ facilities. The thought of having to do that again with an Alz patient bearing the brunt of the effects of change is infuriating, especially because we came to them in good faith and left it to them to sort out. They have betrayed our trust. Do not give them yours. Keep looking. You have plenty of options in this area. JEA Senior Living management team should be ashamed of themselves for this paltry effort to make it look like they did something. Disgusting. Shameful.

Hello, I wanted write a review on a few things that made my experience awesome with Affectionate…read moreCare, I currently have a family member at this facility: 1. COMMUNICATION - When I reached out to their team about my inquiry, they responded very quickly with polite and very professional communication. 2. MY VISIT & SAFETY - Upon entering the facility you can tell that safety is a priority with multiple check points and their monitoring systems. A very safe environment for any type of situation! 3. PROFESSIONAL STAFF - The team off nurses and employees are very knowledgeable and experienced in caring for the elderly or challenged patients. 4. THE LOVE - the overall feeling of this facility is amazing. Very fun activities for persons at the facility, Age appropriate activities to activate the minds, A very homely environment where everyone is so kind, it's such a great place! My thoughts on Affectionate care is that patient care is priority and the well being of everyone is important. 5 Stars for this facility.

One of my greatest fears has been to land in an assisted living facility and to be forgotten…read more Until my recent experience at Affectionate Care! My Dad broke his hip and had a full hip replacement; both parents being in their mid 70's we knew he needed to recover in a place that would offer him safety. The team at Affectionate Care is like a big family! Everyone rallied to make us all feel at home and that's what it felt like everyday while my Dad recovered and needed full time care. The staff obviously love their jobs, it shows in how they treat all residents and the family who visit. Our experience was amazing and I highly recommend them for long-term or short-term care for anyone you love! Mary Schlegel (Director) is very hands on interacting with staff, residents and family. She is amazing!

Hi, My title at Caydance is ( Med Tech )…read more I've been dealing with emotional distress because of the lack of support and encouragement from my management team. I've been discriminated against as well. I speak up when there is a problem to try to work with my management team to find a solution but met with unsupported responses or no response at all. I've been Ignored and treated unfair. I will miss the loving residents and I'm sure they'll miss me as well. I loved working for Caydance Assistant Living. I was treated unfair for way too long. I hope the love I shared with the residents continues. They've been a blessing to me. These are two photos of an employee checklist that I typed up to help employees navigate the work day as caregivers. There was supposed to be a meeting a while back so that the Med Tech could state concerns but it never took place. The supervisor didn't follow through so I created a checklist to help. I was recently rejected, lied to, and not supported by the supervisor on April 15th.

They are constantly short staffed, the RCD Linda doesn't care if her employees are sick, she makes…read morethem come to work sick and risk every resident in that building. She doesn't get up and help when short staffed she just sits in her office. As long as they have her as a employee working for them the company is gonna continue to run down hill. You can't employee someone that doesn't have a heart. You have to have a heart to do that kind of job and she doesn't.

horrible facility, run by the worst executive director i have ever had to deal with!…read more the fourth floor is filthy! i had mold and fungus and cockroaches in my apartment!!! the maintenance and housekeeping services were nonexistent for most of the time i lived there! i was very sick from mold/fungus/bacteria the whole 8 weeks i lived there! many residents have diarrhea. the parking lot has no security guard or cameras. all four tires were stolen from my rental car; then, the next rental car was vandalized four times!!! i have pressed charges against hector ivon, the executive director, with the fort bend county sheriff! he needs to be fired! he verbally abused me, denied me my legal rights, and sent me an eviction notice based on lies! i have been a volunteer employee of the state of texas i office of the ombudsman for over 30 years. i advocate for seniors who are abused/neglected in facilities. this is the worst facility i have ever dealt with! residents are regularly abused and neglected. do not allow your loved one to live here!

This was an amazing retirement community a few years ago - it's still a beautiful facility…read more However, constant staff turnover, poor food quality and preparation, staff members that are either spread too thin or improperly trained... sad to see it go downhill. My mother's wedding ring was stolen and a fellow resident was caught going through her medicine bottles in her private restroom. The new director is equal parts arrogant and incompetent...I simply cannot recommend this facility any longer... If you are seriously considering this place for a loved one, please ask a resident how they feel about the food and ask management to explain their massive turnover....

I am shocked and disappointed with the care MY MOM got at this place! My mom is on hospice. I had…read morevacation plans and needed to get away as I am sole caregiver in my home. Seasons Hospice which has been great offered 5 days for mom to go to center. I told them I needed a week so I would have to pay for 4 days. Which all good with that. $824. For 4 days no big deal. Fast forward to unlimited calls to my cell phone at roaming charges on a ship. Mom was hungry, nurse aid from hospice found her laying in wet bed once ask for lady to change bed, she laid sheets on bed. Then two days later my daughter witnessed same exact thing. Then mom ask for some coffee was told she had to go to dinning room. Was told she had not had her meds as our nurse from hospice had left for her. Her blood pressure was 186/100 when we got her home. Again meds not given for blood pressure. Again you ask how I know meds were not given I counted pills before turning them over to them and then when I got in car. I go to take mom home and they offer a wheel chair, it has a plastic cushion in seat I lift it up and OMG it had food from weeks and weeks in the seat. I have been told sheets were changed twice only when bed was wet. Her clothes were balled up in drawer with clean clothes. This is only to list a few items. I get a call on my cell telling me they forgot her meds then I go today to collect. They say it is liquid morphine. I was told our nurse from hospice ordered it but then another nurse head said no so not sure who ordered it but has moms name on. They kept it which is fine if it is destroyed. I bet not. Fast forward to stories from mom which I weighed as her demented state. But o no after hearing stories from my daughter,grown granddaughter (18), and the care taker. I was sickened at the care my mother got. Not one great moment and in my opinion Totally Fraud! I trusted them with MY mother and they allowed her to fall twice in 8 days! This is unexplainable and wrong on so many levels. Yes I am taking this to the top and have filed reports with State and will continue to tell others of my experiences so No other family has to go through this! Pattie Creel 281-455-8001

Please do not select Grace "I could Care-less" Center for your loved ones; you have a choice. The…read morenursing care here is deplorable. People can sit in soiled diapers for up to 1.5 hours. Pain meds aren't given timely, if at all. It is not uncommon to hear patients screaming for help as you walk down the halls. Elderly residents are left in places unsupervised. They checked my loved ones diaper which clearly needed a change, and did not change it but walked out of the room and then proceeded to help serve food. This was done in front of a family member; imagine what may go on when no one is looking. Bedsores appeared. Not to mention any simple request was met with eye rolls from the staff and some even talked back. The therapy staff (not the director) is the only ray of light in this facility. I hate that I have to even select a star to do a review because they do not even deserve a 1.