This facility is HORRIBLE! When you first visit, it looks beautiful. It's clean and well kept up. But the director, Cindy, doesn't handle complaints. Rather she is very passive aggressive in response to complaints and only addresses the ones she wants to address. The worst part of all of this is that my mom fell in her room this week and she was left for 12 hours!!! Staff was alerted at breakfast that she was missing and nothing was done. Another staff member who has been RECENTLY PROMOTED AND DOES THE EXERCISE CLASSES verbally stated that she noticed mom wasn't present at exercise and that that was odd but FAILED TO FOLLOW UP AND CHECK ON MOM! It wasn't until after lunch, 12 hours after her fall, that a resident from of my mom's insisted they look for her! Worst of all, the nurse on site took her blood pressure. That was it! And I was never notified. I will be getting an attorney involved. Don't move your loved ones into Caydance! read more