I had a very frustrating experience dealing with Waterbrook Insurance and unfortunately I cannot recommend them based on how things were handled. From the beginning the communication was extremely inconsistent and it was difficult to get clear answers about even the most basic questions regarding coverage and next steps. Every time I called I seemed to receive a different explanation depending on who I spoke with which made the entire process confusing and stressful. What made the situation even worse was the lack of responsiveness. Calls and emails were rarely returned in a timely manner and I often had to follow up multiple times just to get a simple update. When you are dealing with insurance you expect professionalism, transparency, and some level of urgency especially when you actually need help, but that was not the experience I had. The process itself felt unnecessarily complicated and drawn out and it often felt like no one wanted to take responsibility for resolving the issue. I was passed from one person to another and had to repeat the same information over and over again without seeing any real progress. Instead of feeling like a valued customer I felt like I was constantly chasing down answers and trying to get someone to take my concerns seriously. Insurance is supposed to provide peace of mind but this experience created the exact opposite and added unnecessary stress and frustration to an already difficult situation. Overall I was very disappointed with how everything was handled and I truly hope they take steps to improve their communication, response times, and customer service so other customers do not have to deal with the same experience I did. read more